Policy advisor Work, Jobs in Wrexham (with Salaries)

Junior HR Service Centre Advisor / HR Operations Assistant
Bank of America —Chester
- Full-time
- Salesforce
- Research
- Microsoft Office
- Employee assistance programme
3d
First Contact Advisor
Wrexham County Borough Council —Wrexham
- £25,583 - £25,989 a year
- Call to connect
- Microsoft Word
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Travel Money Advisor
Currency Exchange Corporation Ltd —Wrexham
- £13.23 an hour
- Overtime
- Customer service
- Basic maths
- Financial services
Quick apply
3d
HR Advisor (hybrid)
BCA —Whitchurch
- Up to £35,000 a year
- Monday to Friday
- Hybrid work
- Conflict management
- Human resources
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Health Referral Advisor - Brio Leisure
Brio Leisure —Chester
- £17,560 a year
- Part-time
- Hybrid work
Quick apply
6d
Customer Service Advisor (FTC up to 12 Months)
CMA CGM —Liverpool
- Temporary
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
HR Advisor
Coleg Cambria —Deeside
- £33,912 - £37,644 a year
- Full-time
- Customer service
- Travel
- Human resources
- Free parking
- Annual leave
9d
HR Advisor
M&A Management —Chester
- £40,000 a year
- Full-time
- Travel
- Human resources
- Recruiting
- Free parking
Quick apply
4h
Customer Service Advisor
Mozillion —Chester
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Store discount
- Employee discount
Quick apply
3d
HR Business Partner
Genus Plc —Nantwich
- Full-time
- ERP systems
- Microsoft Office
- Programmable logic controllers
- Employee assistance programme
Programme Manager
Ministry of Justice —Liverpool
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
eCSV Senior Compliance Advisor
Convatec —Deeside
- Full-time
- Hybrid work
- Computer Science
- Engineering
- ERP systems
CSC Advisor
The Riverside Group —Liverpool
- £27,726.42 - £30,472.75 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
7h
Sales Advisor - Cheshire Oaks
Whittard of Chelsea —Ellesmere Port
- £12.74 - £13.67 an hour
- Weekend availability
- Customer service
- Communication skills
- Store discount
- Employee discount
5d
Associate Director, Procurement Enablement – ESG, Governance, Training & Development
CSL Behring —Liverpool
- Full-time
- Bachelor's degree
- Business
Insurance Customer Service Advisor
Work in Progress HR —Wem
- £25,000 - £28,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
- Annual leave
Quick apply
7h
HR Advisor
Humdinger —Wirral
- Up to £42,000 a year
- Full-time
- Human resources
- Recruiting
- Organisational skills
7d
Customer Service Advisor
Radius Limited —Crewe
- Full-time
- CRM software
- English
- Communication skills
- Employee assistance programme
Quick apply
13d
HR Business Partner
EA Technology —Capenhurst
- Up to £45,000 a year
- Data analysis skills
- Analysis skills
- Recruiting
- Annual leave
- Life insurance
Legal Executive (Sales Progressor)
Keepmoat Homes —Liverpool
- Full-time
- Management
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount

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Junior HR Service Centre Advisor / HR Operations Assistant

Bank of America -
Chester

Apply Now

Job details

Full-time
3 days ago

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Salesforce
Case management software
Case note recording
Workday ERP
Case record updates
Microsoft Office Suite
Research
Microsoft Office
Administrative experience
Financial services
Customer interaction
Communication skills
Workday

Full job description

Job Description:

Job Title: Junior HR Service Centre Advisor / HR Operations Assistant

Corporate Title: Officer

Location: Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Summary

The Junior HR Service Centre Advisor provides first-line support to employees, former employees, HR colleagues and third parties through telephone, web chat and online enquiry channels. The role focuses on delivering excellent customer service, resolving routine HR and payroll queries and supporting the administration of HR processes while building knowledge and experience within a service centre environment.

Key Responsibilities

Customer Service Support

Respond to employee enquiries via phone, web chat and online forms, aiming to resolve queries at first contact where possible.
Escalate complex or sensitive matters to senior colleagues as appropriate.
Deliver a professional, helpful and customer-focused service at all times.

HR Administration

Process employment verification letters and professional qualification applications accurately and within service level expectations.
Update employee records and maintain clear case notes in HR and case management systems.

HR & Payroll Support

Provide guidance on basic HR policies, procedures, payroll queries and system navigation.
Use available knowledge resources to research and answer employee queries accurately.

Team Support

Contribute to team coverage across phone and web chat schedules.
Take part in training, knowledge sharing and continuous learning across the team.
Build knowledge in a designated subject matter area under supervision.

Essential Experience & Skills

Experience in a customer service, administration or contact centre environment.
Clear communication skills, with the ability to interact professionally with employees at all levels.
Good Microsoft Office and general IT skills.
Careful, accurate approach with good attention to detail.
Ability to manage workload in a busy service environment.
Willingness to learn HR processes and systems.
Ability to work effectively as part of a team while taking ownership of individual tasks.
Understanding of confidentiality and handling sensitive information.

Desirable

Previous HR administration experience.
Exposure to HR systems such as Workday, or case management tools such as Salesforce.
Knowledge of HR processes within a corporate or financial services environment.

Benefits of working at Bank of America:

Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
Access to an Employee Assistance Program for confidential support and help for everyday matters
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Apply Now

Refine Your Search

policy advisor jobs in wrexham

Junior HR Service Centre Advisor / HR Operations Assistant

First Contact Advisor

Travel Money Advisor

HR Advisor (hybrid)

Health Referral Advisor - Brio Leisure

Customer Service Advisor (FTC up to 12 Months)

HR Advisor

HR Advisor

Customer Service Advisor

HR Business Partner

Programme Manager

eCSV Senior Compliance Advisor

CSC Advisor

Sales Advisor - Cheshire Oaks

Associate Director, Procurement Enablement – ESG, Governance, Training & Development

Insurance Customer Service Advisor

HR Advisor

Customer Service Advisor

HR Business Partner

Legal Executive (Sales Progressor)

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