Material coordinator Work, Jobs in New Forest, Ham (with Salaries)

Customer Experience Coordinator
Verplas Ltd —Verwood
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Engineering Coordinator
SubSea Craft —Portsmouth
- Up to £45,000 a year
- Full-time
- Engineering
- No degree
- IT
- Annual leave
Dental Nurse Apprenticeship
Skills 4 Group —Poole
- Computer literacy
- No experience needed
- Patient care
Wellbeing & Activities Coordinator
Millennium Care Homes Ltd —Southampton
- From £13 an hour
- Weekend availability
- Nursing home
- In-person
Quick apply
1d
Production Planning Superviser
Curtiss-Wright —Wimborne
- Full-time
- Microsoft Word
- Master's degree
- Continuous improvement
6d
Marketing, Events & School Experiences Coordinator
St Mark's Church of England School —Shirley
- £28,792 - £31,022 a year
- Part-time
- Social media management
- Computer literacy
- Organisational skills
- Free parking
Quick apply
2d
Art, D&T and Reprographics Technician
Castle View Academy —Portsmouth
- £25,481 a year
- Part-time
Driver LGV Class 2
Stericycle —Bournemouth
- Day shift
- Driving
- Life insurance
- Referral programme
Dental Nurse: Implants, Orthodontics & Digital Dentistry
Hampshire Dentists —Southampton
- From £13.50 an hour
- Customer service
- Patient care
- Organisational skills
- Employee discount
Quick apply
12d
Mentee
Damira Dental Studios —Southampton
- £60,000 - £85,000 a year
- Weekend availability
- In-person
- Free parking
- Relocation assistance
Quick apply
Business Development Coordinator (20 hours/week)
GoodOaks Homecare —Gosport
- £25,000 - £28,000 a year
- Part-time
- Sales
- Customer service
- Marketing
Quick apply
Class 2 HGV Driver
STARK Group —Bournemouth
- Full-time
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
5d
Site Supervisor
Stonbury Limited —Gosport
- £17.33 an hour
- Full-time
- Travel
- In-person
- Annual leave
- Employee discount
Summer School TEFL English Teacher
EF (Education First) —Ryde
- Full-time
- Customer service
- English
- Administrative experience
Sales Coordinator
MSA Foams Ltd —Wimborne
- Full-time
- Salesforce
- ERP systems
- Microsoft Office
- Free parking
Quick apply
1d
Programme & Partnerships Manager
BOWRA Foundation —Poole
- Up to £32,000 a year
- Full-time
- Hybrid work
- Military
- Project management
- Travel
- Work from home
Quick apply
Urban Outfitters Display Coordinator - Southampton, UK
Urban Outfitters —Southampton
- Full-time
- Carpentry
- Bar
- Mentoring
- Annual leave
- Employee assistance programme
9d
Self Management Care Co-ordinator
Dorset ME Support Group —Bournemouth
- £28,000 a year
- Part-time
- Writing skills
- Computer skills
- In-person
Quick apply
12d
HGV Class 2 Driver
STARK Group —Southampton
- Full-time
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Site Supervisor - East Delivery
Stonbury Limited —Portsmouth
- £173.25 a day
- Full-time
- Travel
- In-person
- Annual leave
- Employee discount

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Customer Experience Coordinator

Verplas Ltd -
Verwood

Quick apply

Job details

Permanent | Full-time
£26,000 - £30,000 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Paid volunteer time
On-site parking

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Continuous improvement
Customer relationship management
Relationship management
Customer interaction
Sage 50 Accounting
Outbound calling
Communication skills
Supply chain customer service
Time management

Full job description

Job Overview

The Customer Experience Coordinator will play a key role in delivering an exceptional customer journey from order placement through to delivery. You will process customer orders accurately, manage customer communications and work closely with colleagues across Production, Purchasing, Despatch and Transport to ensure customer expectations are met or exceeded. You will be responsible for providing outstanding service, proactive communication and building strong customer relationships that support Verplas' ambition of being the market leader in Indoor Air Quality solutions.

As part of our customer-facing team, you will ensure every interaction reflects our commitment to customer excellence. You will take ownership of customer enquiries, manage expectations effectively and work collaboratively with internal departments to achieve the best possible outcome for both the customer and the business.

Key Responsibilities

· Process and check customer orders accurately and efficiently.

· Manage balance orders and daily order allocations.

· Respond to a wide range of customer enquiries via telephone, email and webchat.

· Make outbound calls to customers to obtain information, provide updates and resolve queries.

· Work closely with Production to understand capacity and lead times, ensuring customer expectations are effectively managed.

· Liaise with Purchasing to understand material availability and supplier lead times.

· Collaborate with Despatch to prioritise orders and resolve delivery-related queries.

· Support the Transport Department by managing customer delivery requirements, collection paperwork, transport quotations and re-delivery arrangements.

· Proactively communicate order updates, changes and potential delays to customers.

· Build and maintain strong relationships with customers and internal departments.

· Escalate customer concerns when required and work collaboratively to achieve timely resolution.

· Record customer feedback and help identify opportunities to improve the customer experience.

· Participate in customer service and continuous improvement initiatives.

· Ensure company standards, policies and procedures are implemented and upheld.

· Support compliance with ISO requirements and company management systems.

· Provide support and cover for colleagues within the Customer Experience Team when required.

· Undertake any other duties required to support the team and wider business.

Competencies

· Demonstrates a high standard of customer service and customer care.

· Excellent verbal and written communication skills.

· Confident communicating with customers via telephone, email and video calls.

· Strong attention to detail and accuracy.

· Competent in Microsoft Office applications, including Word, Excel and Outlook.

· Experience of Sage 50 or Sage 200 is desirable.

· Able to manage workload effectively and work using their own initiative.

· Strong organisational and time-management skills.

· Ability to prioritise tasks and meet deadlines in a fast-paced environment.

· Effective problem-solving and decision-making skills.

· Ability to build positive working relationships with customers and colleagues.

· Comfortable handling challenging situations professionally and constructively.

· Committed to delivering quality work and continuous improvement.

· Able to live and breathe the Company's Mission, Vision, Values and Behaviours.

Personal Profile

· Customer-focused with a passion for delivering exceptional service.

· Positive, energetic and professional in approach.

· Possesses energy, drive and ambition.

· Highly organised with excellent attention to detail.

· Willing to go above and beyond to support customers and colleagues.

· Adaptable and resilient when managing changing priorities.

· Able to think logically and solve problems effectively.

· Confident in asking for support and sharing knowledge with others.

· A strong team player who actively contributes to a positive workplace culture.

· Committed to personal growth and development.

· Maintains a professional and positive attitude at all times.

· Demonstrates behaviours that support Verplas' culture of customer excellence.

Benefits

· 22 days holiday plus bank holidays.

· Company pension scheme.

· Birthday leave each year.

· Access to a free well-being service.

· Free on-site parking.

· Regular training and development opportunities.

· Retailer discount scheme.

· Access to a free online private GP service.

· Two paid volunteering days each year

Pay: £26,000.00-£30,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

material coordinator jobs in new forest, ham

Customer Experience Coordinator

Engineering Coordinator

Dental Nurse Apprenticeship

Wellbeing & Activities Coordinator

Production Planning Superviser

Marketing, Events & School Experiences Coordinator

Art, D&T and Reprographics Technician

Driver LGV Class 2

Dental Nurse: Implants, Orthodontics & Digital Dentistry

Mentee

Business Development Coordinator (20 hours/week)

Class 2 HGV Driver

Site Supervisor

Summer School TEFL English Teacher

Sales Coordinator

Programme & Partnerships Manager

Urban Outfitters Display Coordinator - Southampton, UK

Self Management Care Co-ordinator

HGV Class 2 Driver

Site Supervisor - East Delivery

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