Customer service team lead Work, Jobs in Silsoe, Bdf (with Salaries)

TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN n OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
4d
Administration Lead
Bancroft Medical Centre —Hitchin
- £14 - £15 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
13d
Revenue Management Strategic Lead
Ocado Retail —Hatfield
- Full-time
- Hybrid work
- Analysis skills
- School
Glazing Admin/Project Lead
Ideal Glass Limited —St Albans
- £27,879.70 - £50,000.00 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
Retail Media - Ad Ops Lead
Ocado Retail —Hatfield
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
12d
Lead Scaffolder
Mears Group —Milton Keynes
- Up to £48,321 a year
- Customer service
- Maintenance
- IT
- Annual leave
- Employee discount
Product Team Leader
River Island —Milton Keynes
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Biggleswade
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
People & Service Team Leader
River Island —Watford
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Communication skills
Hotel Kitchen Team Leader
Premier Inn —Welwyn Garden City
- Up to £14.31 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Front of House Team Leader
Get Golfing CIO —Hatfield
- £24,000 - £26,000 a year
- Weekend availability
- Hospitality
- Customer service
- First Aid Certification
- Employee discount
- Referral programme
Quick apply
Key Lead - Atria Watford, Hollister
AFH STORES UK LIMITED —Watford
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Lead Online Manager
Sainsbury's —Letchworth
- From £36,250 a year
- Management
- Leadership
- Employee discount
14d
Team Leader
Swim Sports Company Ltd —Hitchin
- £27,000 - £28,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
1d
Lead Insights Business Partner
Allwyn UK —Watford
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Opticians Team Leader
Boots —Biggleswade
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Store Manager – Lead Our Team in Amersham!
Esquires Amersham —Amersham
- £30,000 - £34,000 a year
- Full-time
- Customer service
- In-person
- Leadership
Quick apply

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TEAM LEADER – CUSTOMER SERVICE & ADMIN

IN n OUT Autocentres -
Northampton

Quick apply

Job details

Full-time
£32,000 - £35,000 a year
4 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Customer service
Supervising experience
Organisational skills
Communication skills
Time management

Full job description

In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.

Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.

Job Purpose:

To support our company customer service team we are recruiting for a Team Leader to manage the day-to-day operations of the customer service and administration function, ensuring excellent customer service standards are maintained at all times. The Team Leader will manage the customer service and administration team, allocate workload effectively and efficiently, monitor performance and ensure all customer enquiries, calls, emails and administrative tasks are handled efficiently.

The Team Leader will be responsible for managing the team while remaining actively involved in operational duties, working alongside the team of customer service & Administration Assistants

to ensure all tasks are completed efficiently and to a high standard.

About The Role

Key Responsibilities

Team Management

Lead, supervise, and support a team of administrators.
Allocate daily workloads and prioritise tasks to ensure efficient service delivery.
Monitor team performance and productivity.
Provide ongoing support to team members.
Ensure adequate staffing levels and manage team rotas and annual leave requests.

Customer Service

Oversee the day-to-day operation of the customer service and call handling function, including managing of complaints.
Allocation of job specific tasks (emails, British Gas handling, Whatsapp, tyre bookings, book my garage.
Work closely with the company's outsourced 24/7 call centre to ensure seamless communication and service continuity.
Review call volumes and workload trends, making improvements where required.

Administration

Manage and oversee general office administration activities.
Act as the central point of contact between department managers and the administration support team.
Receive and prioritise work requests from department leads.
Allocate tasks appropriately across the administration team.
Coordinate post opening, scanning and distribution.
Ensure work is completed within agreed timescales.

The duties and responsibilities listed above are not exhaustive and may be amended from time to time to meet the needs of the business.

PERSON SPECIFICATION - TEAM LEADER – CUSTOMER SERVICE & ADMIN

Experience

ESSENTIAL

Previous experience managing, supervising, or leading an administration, customer service, or call centre team
Experience allocating workloads and managing team performance

DESIRABLE

Experience handling customer enquiries and resolving escalated complaints.
Experience liaising with internal departments and coordinating workloads across multiple teams

Skills & Competencies

ESSENTIAL

Excellent customer service skills with a customer-first approach
Ability to prioritise workloads and delegate tasks effectively.
Excellent verbal and written communication skills.
Strong organisational and time management skills.

DESIRABLE

Ability to build effective working relationships across all levels of the business.

Personality & Behaviours

ESSENTIAL

Professional and approachable manner.
Confident and decisive leader.
Highly organised with excellent attention to detail.
Proactive and able to work on own initiative.
Committed to delivering excellent customer service.
Ability to motivate, support, and develop team members.

Benefits:

Company pension with 5% contribution from the company
Cycle to work scheme
Employee discount plus free MOT and service annually
Free on site parking
Life insurance at three times your salary
Long service and birthday gifts
Uniform
Referral programme

Required Criteria

Skills Needed

About The Company

Servicing Made Simple

We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.

100% Commitment to Customer Service

The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.

Manufacturer approved parts

We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.

Trained and Qualified Technicians

All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.

Company Culture

We are a Which? Trusted Trader And proud of it.

We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it's customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?

Wi-Fi, Coffee, Comfortable Sofas

Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.

75% Repeat Customers

IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.

We will never carry out any additional work unless authorised.

Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.

Company Benefits

Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Employee Assistance Scheme, Shopping Cashback, Work With Charities, Employee of the Month, Employee Recognition Scheme

Salary

£32,000.00 - £35,000.00 per year

Quick apply

Refine Your Search

customer service team lead jobs in silsoe, bdf

TEAM LEADER – CUSTOMER SERVICE & ADMIN

Administration Lead

Revenue Management Strategic Lead

Glazing Admin/Project Lead

Retail Media - Ad Ops Lead

Lead Scaffolder

Product Team Leader

UK Team Leader (Chain 1 & 5)

People & Service Team Leader

NOC 3rd Line Technical Team Leader

Hotel Kitchen Team Leader

Front of House Team Leader

Key Lead - Atria Watford, Hollister

Lead Online Manager

Team Leader

Lead Insights Business Partner

Opticians Team Leader

Store Manager – Lead Our Team in Amersham!

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