Client services occupations Work, Jobs in Ramsey, Cam (with Salaries)

Customer Service Executive
Printondemand-worldwide.com —Peterborough
- £27,000 - £32,000 a year
- Full-time
- Customer service
- Free parking
Quick apply
3d
Workplace Services Coordinator
iDiversity Consulting Ltd —Ely
- From £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick apply
Product Specialist - Performance Products
ABAgri —Peterborough
- From £27,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- Administrative experience
- Bachelor's degree
2d
Merchant Success Manager - eCommerce
Worldpay (UK) Limited —Cambridge
- Communication skills
Quick apply
10d
eCommerce Migration Activation Executive
Worldpay (UK) Limited —Cambridge
Quick apply
9d
Programme Manager
Progressive Property —Peterborough
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- IT
- In-person
Quick apply
Customer service executive
Smurfit Westrock —March
- Full-time
- Annual leave
Quick apply
11d
Account Handler
East Cambridgeshire & Fenland NFU Mutual Agnecy —Ely
- From £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
14h
End Of Contract Associate
Automated Systems Group Limited —Ely
- Up to £35,000 a year
- Full-time
- Contracts
- In-person
- Negotiation
- Free parking
- Store discount
Quick apply
Customer Service Administrator - Part Time
Education Personnel Management Ltd —Huntingdon
- Part-time
- Human resources
- Tax experience
- School
Quick apply
11d
Customer Service Administrator
Global Service Group —Cambridge
- £28,500 a year
- Full-time
- In-person
- Communication skills
- Nursing
- Free parking
Quick apply
11d
Part-Time Term-Time Customer Relationship Advisor
PWFS —Weldon and Gretton
- £13 an hour
- Part-time
- Sales
- In-person
- Communication skills
Quick apply
16h
Operations & Sales Coordinator
Metro Rod Cambridge —Chettisham
- £26,436 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Employee discount
Quick apply

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Workplace Services Coordinator
iDiversity Consulting Ltd —Ely
Acting as a key point of contact for customers, providing updates and delivering excellent customer service. Processing service requests and sales orders.
From £25,000 a year
Quick apply
Facilities Business Support Coordinator
Red Bull Technology Group —Milton Keynes
Accurately recording biometric data and assigning access permissions for employees. Managing employee uniform distribution, stock, and enquiries.
3d

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client services occupations jobs near ramsey, cam

Customer Service Executive

Printondemand-worldwide.com
Peterborough

Quick apply

Job details

Permanent | Full-time
£27,000 - £32,000 a year
3 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
On-site parking

Qualifications

Customer service

Full job description

Customer Services Executive

Location: Peterborough, UK
Salary: £27,000- £32,000 per annum, depending on experience
Contract: Full-time, Permanent

About Printondemand-worldwide
At Printondemand-worldwide, we’re passionate about transforming ideas into reality through our innovative print-on-demand and custom product services. We operate a dynamic portfolio of brands, including Bookvault, TGBBS, Photobubble, and exciting new brands in development. Join our vibrant team to deliver exceptional customer experiences across our growing family of brands!

About Bookvault
Bookvault is a well-established print-on-demand and self-publishing brand, now experiencing rapid growth within the indie author community. We provide comprehensive tools that support authors through every stage of self-publishing, with a particular focus on special editions and direct-to-consumer sales.

Our customer service team plays a key role in supporting authors, publishers, and partners, acting as the bridge between customers, our systems, and the wider business.

The Role
As a Customer Service Executive at Bookvault, you will be responsible for delivering high-quality, professional support across all inbound channels. You will manage customer enquiries from first contact through to resolution, ensuring clear communication, accurate guidance, and a consistently strong customer experience.

This role is both customer-facing and process-driven, with opportunities to collaborate across departments, contribute to internal improvements, and represent the Bookvault brand externally.

Key Responsibilities

Managing daily customer support tickets through HubSpot, responding to enquiries including order issues, file checks, shipping queries, reprints, refunds, platform guidance, and eCommerce support
Taking ownership of customer issues from first response to resolution, keeping customers informed and managing expectations
Responding to Amazon buyer enquiries relating to order status and general information
Answering incoming phone calls and routing them to the most appropriate team member or department, including other Bookvault brands where required
Hosting primarily virtual meetings with prospects or customers to explain, support, or demonstrate the Bookvault system and services, with occasional in-person meetings
Processing manual book orders through third-party platforms such as Pubeasy
Maintaining and updating Help Centre articles to ensure information remains accurate, up to date, and consistent with the Bookvault brand
Logging and reporting platform or system issues through Linear to align with IT team workflows
Proactively engaging with lapsed customers to understand reasons for disengagement and identify opportunities to improve retention
Liaising with internal departments to resolve customer issues efficiently and accurately

About You

We’re looking for someone who:

Has strong customer service experience and is confident communicating with customers via email, phone, and virtual meetings
Is process-driven, organised, and comfortable managing multiple enquiries at once
Takes ownership of issues and sees them through to resolution
Communicates clearly, professionally, and empathetically in both written and verbal form
Is comfortable working with systems and tools, and can adapt quickly to new platforms
Pays close attention to detail and values accuracy and consistency
Represents the Bookvault brand professionally when dealing with customers, partners, or the public
Enjoys working collaboratively across teams and contributing to continuous improvement
Is proactive, reliable, and takes pride in delivering a high standard of work

Experience within publishing, print-on-demand, e-commerce, or SaaS environments is beneficial but not essential.

Why Join Us?

Be part of a creative, innovative company with a supportive team culture.
Opportunities for career progression as we expand our exciting portfolio of brands.
Work in a vibrant, fast-growing industry with a focus on customer excellence.

Job Types: Full-time, Permanent

Pay: £27,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking

Application question(s):

In your own words, what is a good customer service experience for you?
At Bookvault, we encourage cross-department collaboration and development. Do you have any experience in, or interest in developing skills in, other areas of the business (for example marketing, IT, or accounts)?
In your own words, how do you stay organised and ensure customer issues are followed up and resolved on time?

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in ramsey, cam

Customer Service Executive

Workplace Services Coordinator

Product Specialist - Performance Products

Merchant Success Manager - eCommerce

eCommerce Migration Activation Executive

Programme Manager

Customer service executive

Account Handler

End Of Contract Associate

Customer Service Administrator - Part Time

Customer Service Administrator

Part-Time Term-Time Customer Relationship Advisor

Operations & Sales Coordinator

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