Case manager Work, Jobs in Kingston Upon Hull, Ery (with Salaries)

1st Line Support Technician
Tevalis —Kingston upon Hull
- £28,000 a year
- Weekend availability
- Hospitality
- Software troubleshooting
- In-person
- Free parking
- Employee assistance programme
Quick apply
Support Worker
MSP Case Management Ltd —Scunthorpe
- £16.12 - £32.24 an hour
- Part-time
- Childcare
- English
- Working with children
Quick apply
Learning and Development Opportunity- Children's Services
North East Lincolnshire Council —North East Lincolnshire
- £45,091 a year
- Full-time
- Café
10d
Charity Fundraiser & Events Coordinator
St Andrews Hospice —Grimsby
- From £10,773.75 a year
- Part-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Employee Relations Advisor
Howdens Joinery Co. —Howden
- Full-time
- Sales
- Employee assistance programme
- Employee discount
3d
Receptionist - Yorkshire and The Humber Probation Service - North and North East Lincolnshire - Full-Time
HM Prison & Probation Service —Grimsby
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
10h
Pharmacist
Boots —Bridlington
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Project Manager
North East Lincolnshire Council —North East Lincolnshire
- £45,091 a year
- Full-time
- Project management
- Presentation skills
- No degree
11d
Quartz Compliance Officer
Wren —Barton-upon-Humber
- £29,000 - £37,000 a year
- IT
- Computer skills
- Communication skills
- Free parking
Quick apply
Compliance Administrator
Wren —Barton-upon-Humber
- £26,000 a year
- Hotel
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
AE Management Associate - 12 Month FTC
Reckitt —Kingston upon Hull
- Communication skills
- Employee assistance programme
- Life insurance
Product Marketing Manager (SaaS)
HBP Group —North Ferriby
- £34,000 - £38,000 a year
- Full-time
- Hospitality
- Analysis skills
- Driving
Quick apply
5d
Dispenser
Boots —Kingston upon Hull
- £13.92 an hour
- Weekend availability
- Travel
- IT
- Employee assistance programme
- Employee discount
3d
Rehabilitation Support Worker
Chrysalis Brain Injury Case Management —Walkington
- £12.71 - £15.00 an hour
- Full-time
- English
- Driving
- Rehabilitation centre
Quick apply
12d
Dispenser
Boots —Kingston upon Hull
- £13.92 - £16.64 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
10d
Dispenser
Boots —Driffield
- £13.92 - £16.64 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Registered Manager
Topioneer Care —Goole
- £30,632.20 - £40,415.56 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Dispenser
Boots —Grimsby
- £13.92 - £16.64 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount

Discover related jobs

Based on your search for case manager jobs.

Sessional Family Practitioner (Enabling Family Time) – Hull and Surrounding Areas
Child Action Northwest —Kingston upon Hull
This is a fantastic opportunity to play a vital role in delivering Enabling Family Time (EFT) – supporting children and families to build safe, positive and…
£13.63 - £14.53 an hour
3d
Independent Assessor Hospitality - Leeds
Lifetime Training Group —Leeds
Full driving licence and access to a vehicle. Working with apprentices and their employers to plan and carry out their assessment, assessing their skills,…
£29,491 a year

I want to receive the latest job alerts for case manager in kingston upon hull, ery

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

case manager jobs near kingston upon hull, ery

1st Line Support Technician

Tevalis -
Kingston upon Hull

Quick apply

Job details

Full-time
£28,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Hospitality
Software troubleshooting
Technical support
Root cause analysis
Communication skills

Full job description

Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on-premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members’ Clubs, Hotels, Leisure Venues and Stadia & Arena.

The Role

Due to internal career progression, we are looking for 1st Line Support Technicians to join our Support Team at Bridgehead Business Park, Hessle, who will serve as the initial point of contact for customers experiencing technical issues with our EPOS technology. This role is crucial in ensuring that our clients can continue their operations smoothly and efficiently. By handling inbound support cases via tickets, email or phone, you will triage and resolve issues on first contact whenever possible. When issues cannot be resolved immediately, you will escalate or transfer the cases to the appropriate team, ensuring that customers receive timely and effective resolutions.

In this role, the Technician will not only address technical problems but also build strong relationships with our customers by providing exceptional service and support. It may be necessary to liaise with third parties and other departments to provide updates and aid in the resolution of cases. Additionally, you will be responsible for raising documentation update requests when outdated procedures are identified, ensuring that our support processes remain current and effective. This role is integral to maintaining customer satisfaction and trust in our EPOS technology solutions.

Please note Tevalis do not offer sponsorship and you must be able to have the Right to Work in the UK.

You must also be able to commute to our office in Hessle as this is an office-based role.

Role and responsibilities

Investigate and resolve customer queries, providing support and expert knowledge by phone, email and other channels as required.
Handle break/fix cases promptly to ensure resolution within SLA.
Escalate as appropriate to relevant teams in the business (e.g. 2nd line, Integrations, etc) to ensure continued investigation and prompt resolution of issues.
Liaise with 3rd parties and internal teams to provide updates and aid resolutions as appropriate.
Accurately record details of customer contact and activities carried out in the ticketing system.
Work together with colleagues to identify potential problem issues – i.e. where an individual incident is affecting multiple customers.
Handle the Return Merchandise Authorisation (RMA) workflow where a device is broken and cannot be remotely resolved.
Action the service requests queue on a rotational basis.
Be the voice of the customer within Tevalis and ensure regular updates are provided to keep the customer informed of the status of their case.
Support documentation updates by highlighting misalignment and, in some cases, update documents personally (with authorisation from your Support Manager) to ensure accurate, up-to-date information.
Some weekend working will be required.

Required Skills, Experience and Personal Qualities

Familiarity and experience with troubleshooting hardware and software issues (preferably within EPOS systems).
Understanding of common technical support practices.
Ability to communicate clearly and empathetically with clients via multi-channel support.
Capable of root cause analysis and problem solving.
Experience of telephony and ticketing systems (preferably Halo ITSM) as well as knowledge management systems.
Ability to work as part of a close team and also with cross functional teams and 3rd parties.
Strong written communication skills to enable accurate documentation compilation.
Skilled at prioritising tasks with a focus on ensuring timely resolution of customer issues.
Experience in the hospitality industry and EPOS technology is preferred but not essential.

What We Offer

Competitive salary.
A company with strong product-market fit, a clear growth plan and a great story to tell.
Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata).
Birthday off: Paid day off on your birthday.
Enhanced company sick pay: Above statutory requirements dependent on length of service.
Enhanced maternity pay: 14 weeks basic pay.
Enhanced paternity pay: 2 weeks basic pay.
Death in service life insurance: 3 x salary from day 1.
Leave policies: Bereavement, compassionate, and special circumstances leave.
Employee referral programme: Earn rewards for successful referrals.
Employee Assistance Programmes: Including Unum Help@Hand & Coyle Health & Well-being.
Free on-site parking: No parking costs at our Hessle office.
Company pension: 3% employer contribution, 5% employee contribution.
Branded workwear: Professional appearance support.

Quick apply

Refine Your Search

case manager jobs in kingston upon hull, ery

1st Line Support Technician

Support Worker

Learning and Development Opportunity- Children's Services

Charity Fundraiser & Events Coordinator

Employee Relations Advisor

Receptionist - Yorkshire and The Humber Probation Service - North and North East Lincolnshire - Full-Time

Pharmacist

Project Manager

Quartz Compliance Officer

Compliance Administrator

AE Management Associate - 12 Month FTC

Product Marketing Manager (SaaS)

Dispenser

Rehabilitation Support Worker

Dispenser

Dispenser

Registered Manager

Dispenser

Discover related jobs

I want to receive the latest job alerts for case manager in kingston upon hull, ery

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected