Helpdesk support Work, Jobs in Motherwell, Nlk (with Salaries)

Service Coordinator
record uk —Glasgow
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
Digital Customer Support Apprentice
QA Apprenticeships —Motherwell
- £16,697.60 a year
- Monday to Friday
- Microsoft Outlook
- SharePoint
- Communication skills
- Employee discount
Administrator
Arnold Clark —Glasgow
- £0.01 - £30,000.00 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- Communication skills
- Employee discount
Quick apply
6d
Commercial Controller - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Presentation skills
Planner - Livingston, West Lothian, EH54 8AF
Apleona —Livingston
- £29,943 a year
- Full-time
- Employee discount
Lead IT Security Engineer
V.Group —Glasgow
- Azure
- Computer Science
- AWS
Chiller Service Engineer
Daikin Industries Ltd. —Glasgow
- Overtime
- Communication skills
- Annual leave
Quick apply
Service Helpdesk Admin Support
Secureshield Ltd —Motherwell
- From £26,000 a year
- Full-time
- Microsoft Word
- Accounting
- Organisational skills
Quick apply
Customer Service Advisor
HSBC Global Services Limited —Motherwell
- From £25,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Annual leave
6d
Facilities Helpdesk Administrator – Motherwell, ML1 1RU
Apleona —Motherwell
- £27,459.57 a year
- Monday to Friday
- Microsoft Word
- Computer literacy
- Data entry
- Employee discount
14d
Service Administrator
Secureshield Ltd —Motherwell
- From £26,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
Quick apply
National Helpdesk Controller
Portal Security Ltd —Glasgow
- £30,000 - £32,000 a year
- Overtime
- Management
- Computer literacy
- Supervising experience
- Free parking
- Store discount
Quick apply
12h
IT Support Technician
Norty Ltd —Livingston
- £28,000 a year
- Full-time
- Maintenance
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills
Administrator
Apleona —Livingston
- £28,500 - £29,000 a year
- Monday to Friday
- Continuous improvement
- Employee discount
7d
IM&T Infrastructure Analyst
NHS Scotland —Lanarkshire
- £34,544 - £43,039 a year
- Monday to Friday
- Azure
11d
Maintenance Planner
KSD Support Services Ltd —Glasgow
- Up to £30,000 a year
- Full-time
- Writing skills
- Computer skills
- In-person
Quick apply
6d
HR Assistant, Head Office
Scottish Children's Reporter Administration —Stirling
- £32,908 - £34,316 a year
- Temporary
- Microsoft Office
- Administrative experience
- Continuous improvement
6d
Digital Support Apprentice
QA Apprenticeships —Glasgow
- £18,000 a year
- Full-time
- Computer literacy
- Front desk
- Computer skills
10h
Painter and Decorator
OCS Group —Stirling
- Monday to Friday
- Driving

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Service Coordinator

record uk -
Glasgow

Quick apply

Job details

Permanent | Full-time
7 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Annual leave
Work from home
Discounted gym membership
Employee assistance programme
Gym membership
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Office Suite
Continuous improvement
Organisational skills
Customer support
Customer interaction
Communication skills
Rota coordination

Full job description

Company Overview
Record UK, part of the globally renowned ASSA ABLOY Group, is a leading UK specialist in automatic pedestrian door systems, benefiting from the scale, stability and international reputation of a Fortune Global 500 company operating in over 40 countries. We design, manufacture, supply, install and service an extensive range of automated door systems and aluminium shopfronts for clients across sectors including retail, transport, healthcare, commercial buildings and the public sector, helping millions of people move safely and efficiently through buildings every day.

Due to continued growth and increasing demand for our services, we are now seeking a suitable candidate to join our Service Planning team, based at our Head Office.

Joining Record UK means becoming part of a business that is:

Growing and Future-Focused: We are continuously investing in innovation, digitalisation, sustainability, and the development of our people—ensuring that those who join us are part of a company shaping the future of entrance solutions.

Industry-Leading: Our engineering excellence, product reliability and nationwide service capability have made us one of the most trusted names in the automatic door industry. You’ll be working with market-leading technologies and solutions that set the benchmark across the sector.

Global Strength, Local Impact: While we operate at an international scale, we maintain a strong UK identity with teams across the country delivering outstanding service to local clients. This combination of global stability and local agility creates a unique and rewarding working environment.

A Place to Build a Career: Whether you're an experienced professional or growing your career, Record UK offers clear pathways for development, training, and progression. Our supportive culture values collaboration, innovation and customer excellence - empowering you to make a real impact.

Job Description

We have an exciting opportunity for a Service Coordinator to join our busy Service Team. This role is ideal for someone who thrives in a fast-paced environment, enjoys delivering exceptional customer service, and has a strong ability to plan, prioritise, and coordinate engineering resources to meet customer and business requirements.

As a key member of the Service Team, you will help ensure the efficient delivery of reactive and planned maintenance works, supporting customers, engineers, and colleagues to achieve excellent service outcomes.

Key Responsibilities

Scheduling engineers and planning workloads to meet SLA targets for reactive works, quoted jobs, and PPM activities.
Optimising engineer routes and resources to maximise efficiency and productivity.
Delivering excellent customer service through effective communication with customers, engineers, and internal teams.
Maintaining accurate records across service management systems and client portals, ensuring visibility of job progress.
Monitoring service performance against key KPIs and taking proactive action to address issues.
Supporting the Service Mailbox and contributing to continuous improvement and ISO management processes.

What Are We Looking For?

To be successful in this role, you will have:

Strong organisational and planning skills, with the ability to manage multiple priorities simultaneously.
Excellent communication and interpersonal skills, with the confidence to engage professionally with customers, engineers, and colleagues.
The ability to work effectively in a fast-paced environment while maintaining accuracy and attention to detail.
Experience working to service level agreements (SLAs) and performance targets.
Strong IT skills and confidence using scheduling systems, service management software, and Microsoft Office applications.
A proactive approach to problem-solving and the ability to make effective decisions under pressure.
A positive, flexible, and team-focused attitude with a commitment to delivering excellent customer service.

What Will Set You Apart?

While not essential, the following qualities and experience will help you stand out:
Previous experience in a service coordination, scheduling, planning, helpdesk, or customer service environment.
Experience within a facilities management, maintenance, engineering, or field service environment.
Previous experience scheduling engineers or coordinating mobile workforces.
Knowledge of Planned Preventative Maintenance (PPM) scheduling and reactive maintenance processes.
Experience using service management systems, workforce scheduling tools, or client portal platforms.
A strong understanding of KPI management and service performance reporting.

Benefits of working at Record UK

As part of Record UK, you’ll enjoy a rewarding career with benefits designed to support your well-being and professional growth.

These include:

Competitive Salary
33 days of annual leave (incl. Bank Holidays), increasing with length of service to 35 days
Efficiency bonus
3x Life assurance scheme
Enhanced sick pay
Annual salary review scheme
Fresh fruit, tea and coffee provided
Access to discounted retailers, cinema, gym memberships via our employee benefits portal
Access to an extensive online training portal
Access to an Employee Assistance Program

Equal Opportunities Statement
Record UK is an Equal Opportunity Employer. We are committed to equality of opportunity and to following practices which are free from unfair and unlawful discrimination. All qualified applicants will be considered for employment without regard to age, disability, ethnic origin, race, sex, gender identity and expression, sexual orientation, religion or belief and family or parental status. We are committed to fostering an inclusive workplace that celebrates diversity and promotes equity.

Benefits:

Casual dress
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in motherwell, nlk

Service Coordinator

Digital Customer Support Apprentice

Administrator

Commercial Controller - Glasgow Head Office

Planner - Livingston, West Lothian, EH54 8AF

Lead IT Security Engineer

Chiller Service Engineer

Service Helpdesk Admin Support

Customer Service Advisor

Facilities Helpdesk Administrator – Motherwell, ML1 1RU

Service Administrator

National Helpdesk Controller

IT Support Technician

Nightshift Operator

Administrator

IM&T Infrastructure Analyst

Maintenance Planner

HR Assistant, Head Office

Digital Support Apprentice

Painter and Decorator

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