Managing director Work, Jobs in Launceston, Eng (with Salaries)

Customer Service Operations Manager
Sunray Fly Fish —Launceston
- £45,000 a year
- Full-time
- Scripting
- IT
- In-person
- Employee discount
Quick apply
5d
Finance Manager
SoSweet —Bideford
- From £45,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
- Free parking
Quick apply
14d
Partnerships & Client Care Coordinator
Stride Treglown —Plymouth
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
12d
Deputy Project Lead - Healthcare Sector
Mace —Plymouth
- Full-time
- Hybrid work
- Contracts
Consultant in CAMHS - (Multi Agency Rapid Response Team)
Cornwall Partnership NHS Foundation Trust —Bodmin
- £113,565 - £150,569 a year
- Part-time
- Employee discount
Accounts Receivable Officer
Entry Group UK Ltd —Plympton
- £13.50 an hour
- Part-time
- Microsoft Excel
- Sales
- Accounting
Quick apply
Central Business Service Assistant
Vickery Holman —Plymouth
- From £24,784.50 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Health & wellbeing programme
- Work from home
Quick apply
16h
Associate/Project Director - Defence Construction
Turner & Townsend —Plymouth
- Full-time
- Hybrid work
- Project management
- Travel
- Contracts
Quick apply
Associate Director - Structural Engineering
AECOM —Plymouth
- Hybrid work
- Civil engineering
- Engineering
- Master's degree
Programme Director
KBR —Hatherleigh
- Full-time
- Hybrid work
- Engineering
Process Engineering Manager
Plessey —Plymouth
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Gym membership
Quick apply
Electrical Principal/Associate Engineer
Hulley & Kirkwood Consulting Engineers —Plymouth
- IT
- Communication skills
Head of Family Based Placements (Job Ref 26-40)
Young Devon —Plymouth
- £38,743 a year
- Full-time
- Health & wellbeing programme
- Sick pay
Quick apply
1d
Management Accountant / Business Partner
St Lukes Hospice Plymouth —Plymouth
- £38,341 - £42,281 a year
- Full-time
- Hybrid work
- Management
- Accounting
- Hospice
- Annual leave
10d
Personal Assistant
Cornwall Partnership NHS Foundation Trust —Bodmin
- £28,392 - £31,157 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
13d
Area Supervisor
SBFM —Plymouth
- £29,000 a year
- Travel
- IT
- Communication skills
Accounts Payable Officer
Entry Group UK Ltd —Plympton
- £13.50 an hour
- Part-time
- Microsoft Excel
- QuickBooks
- Organisational skills
Quick apply
Portfolio Manager- Stonehouse
Xeinadin —Stonehouse
- IT
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Estimating Associate Director/ Project Director Defence
Turner & Townsend —Plymouth
- Full-time
- Leadership
Quick apply
13d
IT Systems Manager
Allan Webb Limited —Stonehouse
- Hybrid work
- Management
- IT
- Leadership
Quick apply
11d

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Customer Service Operations Manager

Sunray Fly Fish
Launceston

Quick apply

Job details

Full-time
£45,000 a year
5 days ago

Benefits

Casual dress
Employee discount
On-site parking

Qualifications

3PL
Zendesk
Scripting
IT
AI
Help desk

Full job description

Job Summary

We run three growing e-commerce brands — Sunray Fly Fish, Finner and Kwik Seat — selling fly fishing, outdoor and portable seating products to customers across the UK, Europe and the USA. We're looking for one capable person to own customer service and day-to-day operations across all three brands, running our office and small industrial unit in Cornwall and reporting directly to the Director.

Who this role is for

You're a natural with technology. New software doesn't intimidate you — you regularly learn new software. You already use AI tools by instinct, not because someone told you to, and you understand that the person who can direct an AI well is worth ten people doing the work manually. A background in programming would be helpful — not because you'll be writing production code, but because you think in systems: inputs, outputs, logic, edge cases. That mindset is exactly what running an AI-driven operation demands.

If your instinct when something breaks is to diagnose it, fix it and then build a process so it never breaks again, you'll thrive here. If your instinct is to wait for instructions, this isn't the role for you.

What success looks like

2 months in, the operation runs without daily input from the Director: the AI agent resolves the bulk of customer queries correctly because you've trained and tuned it; orders ship on time; inventory, invoices and supplier payments are handled; and you've built the systems and training materials that get new pickers, packers and human agents up to speed quickly. You're never late, you never send apology texts to the Director about absenteeism and you never resist change. You look for it.

What you'll own

The AI help desk and day to day shipping of goods across all three brands — monitoring response quality, handling escalations, writing and refining the agent's guidance rules, and continuously improving its resolution rate.
The full technology stack day-to-day — Shopify, Click & Drop, help desk software and AI tools — including diagnosing issues, testing changes and teaching yourself new capabilities as the stack evolves.
A small team of pickers and packers — scheduling, standards and daily throughput.
The complete office and industrial unit — goods in, warehouse organisation and documentation.
Shopify inventory across three stores — stock accuracy, receiving shipments and preventing overselling. All handled with Ai.
Despatch via Royal Mail Click & Drop and our Royal Mail business accounts — daily manifesting and shipping-cost discipline. Identifying new
Invoices, supplies and payments — processing supplier invoices, ordering consumables and keeping records straight.
KPIs — reporting to the Director on response times, despatch times, stock accuracy and customer satisfaction.
Systems and training — developing the processes and materials that teach new staff and new AI agents how we work.
What we're looking for

Required:

A genuine technology native — you learn new software fast, unprompted, and enjoy it.
Hands-on experience with AI assistants such as Claude, and real enthusiasm for building AI into everyday workflows.
Experience with Shopify (orders, inventory, fulfilment). Essential
Experience with Royal Mail Click & Drop essential
Experience with help desk software (e.g. Zendesk, Gorgias, Freshdesk or similar). Essential
An expert problem-solver who runs without direction, teaches themselves new skills and builds systems rather than firefighting.
Experience managing a small team.

Preferred:

A background in programming, scripting or automation — you think in systems and logic.
Experience prompting, configuring or training AI agents.
E-commerce, warehouse or 3PL background.
Training

You'll be given our in-house training software covering our help desk, systems and workflows — it takes around two hours to complete, and you'll be expected to master it quickly and then improve on it.

How to apply

Email your CV and a short note on how you use AI tools today.

Pay: £45,000.00 per year

Benefits:

Casual dress
Employee discount
On-site parking

Work Location: In person

Quick apply

Refine Your Search

managing director jobs in launceston, eng

Customer Service Operations Manager

Finance Manager

Partnerships & Client Care Coordinator

Deputy Project Lead - Healthcare Sector

Consultant in CAMHS - (Multi Agency Rapid Response Team)

Accounts Receivable Officer

Central Business Service Assistant

Associate/Project Director - Defence Construction

Associate Director - Structural Engineering

Programme Director

Process Engineering Manager

Electrical Principal/Associate Engineer

Head of Family Based Placements (Job Ref 26-40)

Management Accountant / Business Partner

Personal Assistant

Area Supervisor

Accounts Payable Officer

Portfolio Manager- Stonehouse

Estimating Associate Director/ Project Director Defence

IT Systems Manager

I want to receive the latest job alerts for managing director in launceston, eng

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