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Customer Service -Fraud Specialist (Prevent)

Teleperformance -
Remote

Apply Now

Job details

Full-time
£27,580.80 a year

Benefits

Cycle to work scheme
Company pension
Employee discount
Referral programme

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
English
Customer interaction
Fraud prevention and detection
Outbound calling
Communication skills
Banking

Full job description

Overview:

Responsibilities:

Join Our Banking & Financial Services Team – Financial Crime & Fraud

Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

We are expanding our Banking & Financial Services division and are looking for experienced professionals to join our Financial Crime & Fraud team. If you have at least one year of experience in the banking or financial services industry, we’d love to hear from you.

The Details You’ll Want to Know

Start Date: 14th Sept 2026

Salary: £27,580.80 per annum
Competitive pay with opportunities to grow and develop your career.

Location: Work from Home

Hours: Full-Time – 40 hours per week

Shifts between 12pm-12am Monday to Sunday

Training:

3 weeks of comprehensive training, followed by 5 weeks of supported working

Contract Type: Permanent

Background Checks:
To keep our customers and colleagues safe, you’ll need to pass the following checks:

Right to Work in the UK

Criminal Record Check

Credit Check

Sanction

CIFAS

Any other relevant pre-employment screening

Please note: No holidays or time off can be taken during your first 8 weeks of employment

About the Financial Crime & Fraud Team

Our mission is to earn and maintain customer trust, support safe growth for our clients, and contribute to a safer society.

Fraud Investigators play a vital role in achieving this mission.

What You’ll Be Doing

Gathering evidence from customer claim submissions via in‑app chat and inbound/outbound calls
Probing for additional information where required
Investigating claims with empathy, accuracy, and attention to detail
Making decisions on cases and upholding or declining fraud claims up to £5,000
Submitting accounts for closure where first‑party fraud concerns are identified
Triaging cases over £5,000 for escalation
Safeguarding compromised accounts and taking appropriate action to restore safe account usage
Providing advice and support to victims of fraud

Completing all required post‑investigation actions
Investigate and review payment attempts to ensure customers are not falling victim to a scam
Reviewing customer accounts and activity to determine if they are committing fraud

You Should Apply If You Have…

Excellent written and verbal English communication skills
Previous customer service experience or similar
Strong investigative, problem‑solving, and decision‑making skills
The ability to be both independent and collaborative
Confidence working to deadlines

Values we look for you to have:

Process Excellence- Doing things well means something to you and you will always strive to improve on your work.

Collaboration- You enjoy working with others and you like working as a team player.

Communication- You can speak and write clearly and in a confident manner.

Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.

Open-Mindedness- You are able to be open to different ways of thinking and new ideas.

Critical Thinking- You are able to think logically when making decisions.

Solution Orientation- Having a forward thinking mindset focused on resolving challenges.

Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Skills needed to be a Customer Service Representative

A professional, polite and courteous telephone manner

Ability to deliver excellent service with outgoing nature

Excellent verbal communication skills

A good listener who can convey empathy, patience and understanding

Confident and proactive to deal with difficult situations and conversations

High levels of accuracy and attention to detail

Be driven to work towards achievable targets

Financial Sector - Key Responsibilities

Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels

Use your problem-solving skills to support our customers, resolve their query and create a positive experience.

Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers

Have excellent attention to detail

Be knowledgeable of our client’s process and products and how best to support the customer

Benefits of being a Customer Service Representative

Perks at Work – Savings Discounts / Free Online Classes

Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice

Critical Illness – up to £10,000

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards – For the best of the best

Refer-A-Friend earns up to £1,200 for you

Monthly Wellbeing Webinars

Dedicated Employee Experience Progress – Here to support TP journey

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Apply Now

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