Customer service manager Work, Jobs in Cambuslang, Slk (with Salaries)

Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Porsche Customer Relations Manager
Sytner —Glasgow
- CRM software
- Computer literacy
- Data entry
- Employee discount
12d
Regional Manager, Pub Partners
Stonegate Group —Glasgow
- From £56,600 a year
- Full-time
- Remote
- Driving
- Conflict management
- Recruiting
- Annual leave
- Employee discount
Quick apply
5d
Senior Business Development Manager - Production Kitchen
Reynolds Food Group —Kilmarnock
- Remote
- Hospitality
- Marketing
- Business development
Quick apply
Sales Account Manager
Clear Business —Glasgow
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Time management
- Employee discount
Quick apply
Service Manager, Glasgow
Tesla —Glasgow
- Customer service
- English
- Continuous improvement
Guest Service Manager
Radisson Hotel Group —Glasgow
- Full-time
- Customer service
- Hotel
- Communication skills
- Employee discount
Quick apply
Content & Brand Manager
Contact Security Services Ltd —Coatbridge
- Part-time
- In-person
- Employee discount
Quick apply
4d
Branch Manager
Connells Group —Glasgow
- Full-time
- Training & development
- Leadership
Quick apply
2d
Customer Success Manager
Spire Global —Glasgow
- Hybrid work
- English
- Communication skills
- Employee stock purchase plan
- Annual leave
Client Services Manager
Kew Demand Business Services —Glasgow
- £3,200 - £3,800 a month
- Full-time
- CRM software
- Marketing
- English
- Free parking
Quick apply
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
Commercial Venue and Events Manager
CentreStage Communities Ltd —Kilmarnock
- £35,000 - £42,000 a year
- Full-time
- Business development
- Organisational skills
- Time management
- Free parking
- Bereavement leave
Quick apply
3d
Service Delivery Manager (Scotland)
North —Renfrew
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Employee assistance programme
F&B Area Manager- Scotland
2x Group —Paisley
- £25,420.00 - £45,075.90 a year
- Part-time
- Hospitality
- Supervising experience
- Organisational skills
- Free parking
Quick apply
Front of House for Top Dental Chain Head Office
Dental Scotland —Glasgow
- From £13.50 an hour
- Full-time
- Microsoft Office
- IT
- In-person
- Flexitime
- Employee discount
Quick apply
10d
Outbound Sales Manager
VKY Intelligent Automation —Glasgow
- Full-time
- CRM software
- Management
- Team management
- Annual leave
- Employee discount
Quick apply
5d
Service Desk Manager
GAP Group —Glasgow
- Full-time
- Continuous improvement
Operations Director
OCS Group —Glasgow
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Business development
- Referral programme
Store Manager
Wed2B UK and ROI —Glasgow
- £30,176 a year
- Full-time
- Customer service
- Retail management
- Analytics
Quick apply

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customer service manager jobs near cambuslang, slk

Customer Service Team Manager

HarperCollins UK
Glasgow

Quick apply

Job details

Permanent

Qualifications

Report writing
Operations management
Report generation
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Complaint handling
Performance management
Organisational skills
Customer interaction
Training & development
Team motivation leadership

Full job description

Description

Please note this vacancy may close before the deadline, subject to the volume of applications received. We encourage you to apply as soon as possible.

This role exists to be an integral part of the Customer & Clients Services Team, you are responsible for co-ordinating the work of others to ensure front line support of our customer, clients & stakeholders is delivered to high quality standards, consistently, acting as a conduit between the operations and technology teams to facilitate effective and managed solutions to daily workload requests, queries and challenges that impact the customer experience.

Key Responsibilities

Effectively lead a strong team, supporting them in their day to day activities, driving performance and focusing on embedding a coaching and development structure
Seek, create, and deliver opportunities through your team and personally to support excellent performance by improving processes, maximising resource, and efficiencies.
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
Enhancing customer service experience wherever possible
Keeping accurate records and documenting customer service actions
Analysing daily dashboard statistics ensuring staff productivity is high, with focus on achieving first time resolution
Compiling accurate reports on team activity
Controlling workflow to achieve daily department SLA’s

Skills, Knowledge & Expertise

Proven work experience in a similar type of role focused on delivering excellent customer service
Excellent knowledge of management methods and techniques
Experience working closely with clients and customers
Experience handing customer issues and complaints professionally and efficiently
Strong sense of urgency in a fast-paced environment
Prioritising and working to tight deadlines
Flexible, reliable, and patient
Quick and critical thinker
Excellent organisational skills
Ability to motivate team members and colleagues
Resilient and able to work under pressure
Results and targets focused
A strong desire to support and develop those around you

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to [email protected] with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

About HarperCollins UK

With a history stretching back over 200 years, HarperCollins is the second largest consumer book publisher in the world. Here at HarperCollins UK, we publish around 1,500 books a year for readers of all ages and interests.

Our bestsellers include Bernard Cornwell, Adele Parks, Jonathan Franzen, and Chimamanda Ngozi Adichie. Memoirs of British prime ministers. Hilary Mantel’s Wolf Hall trilogy. George R. R. Martin’s A Song of Ice and Fire series. And legendary titles by legacy authors J.R.R. Tolkien, Agatha Christie and C.S. Lewis.

We’re home to the most iconic bears, Paddington, Rupert and Winnie-the-Pooh, and Judith Kerr, Rob Biddulph and Michael Morpurgo, Mr Men & Little Miss, Thomas & Friends and Minecraft for our younger readers.

We have offices in London, Honley, Manchester, Edinburgh, Glasgow and Dublin. In London, we’re in The News Building with News UK. Keeping our historic connection to Glasgow, we’re also based in the Robroyson district where each week, our distribution centre sends up to 3 million books around the world.

Quick apply

Refine Your Search

customer service manager jobs in cambuslang, slk

Customer Service Team Manager

Porsche Customer Relations Manager

Regional Manager, Pub Partners

Senior Business Development Manager - Production Kitchen

Sales Account Manager

Service Manager, Glasgow

Guest Service Manager

Content & Brand Manager

Branch Manager

Customer Success Manager

Client Services Manager

Customer Contracts Manager

Commercial Venue and Events Manager

Service Delivery Manager (Scotland)

F&B Area Manager- Scotland

Front of House for Top Dental Chain Head Office

Outbound Sales Manager

Service Desk Manager

Operations Director

Store Manager

I want to receive the latest job alerts for customer service manager in cambuslang, slk

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