Site agent Work, Jobs in Swarkestone, Dby (with Salaries)

2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- Customer service
- SQL
- HTML
- Free parking
- Sick pay
10d
Customer Relations Agent
Nottingham Trams Ltd —Nottingham
- £27,120.13 - £30,133.48 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
3d
Contact Centre Agent
TTS360 —Burton-On-Trent
- From £23,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Commercial Operations Coordinator
The Simulator Company Ltd —Coalville
- £1 a year
- Full-time
- CRM software
- Customer service
- ERP systems
- Free parking
Quick apply
5d
General Foreman (Rolls Royce)
Balfour Beatty —Derby
- Hybrid work
- First Aid Certification
- Organisational skills
- Construction experience
- Annual leave
Operations Executive
Canopy —Nottingham
- £16,983 a year
- Overtime
- Hybrid work
- Customer service
- English
- Computer skills
- Free parking
- Annual leave
Quick apply
Desktop Support Engineer L1
Cameo —Leicester
- £24,784.50 - £25,000.00 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
4d
Reservations Agent
Doubletree by Hilton Nottingham - Gateway —Nottingham
- From £12.71 an hour
- Full-time
- Hospitality
- English
- Hotel
Quick apply
1h
Live Entertainment Coordinator
Ultimate Artistes Ltd —Hinckley
- £27,000 - £32,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Time management
- Free parking
- Flexitime
Quick apply
3d
Agricultural Liaison Officer
Dalcour Maclaren —Tonge
- Military
- Driving
- Free parking
- Annual leave
Quick apply
Site Agent / Project Manager
Alliance Group Solutions —Mansfield
- Civil engineering
- Management
- Engineering
Hybrid Property Consultant
PLG Consultants —Leicester
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Administrative experience
Quick apply
School Cleaner (Temp Ongoing)
Provide Education —Derby
- £14.25 - £15.00 an hour
- Temporary
- In-person
- School
- Time management
- Free parking
- Referral programme
Quick apply
Stores & Parts Co-ordinator
Truck & Marine Cranes —Cheadle
- Full-time
- Computer literacy
- Organisational skills
- Warehouse experience
Quick apply
11d
Customer Experience Consultant (Supply Chain Planning)
Maersk —Derby
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
5d
CX Systems Manager
Blue Light Card —Leicester
- Hybrid work
- Management
- Customer service
- Free parking
- Annual leave
Land Disposals Manager
Tarmac —Loughborough
- Organisational skills
- Communication skills
- Employee discount
Senior Clerk of Works
Gateley —Nottingham
- IT
- Communication skills
- Negotiation
- Flexible schedule
Lead Data Scientist
NEXT —Leicester
- From £66,000 a year
- Full-time
- Computer Science
- SQL
- Machine learning
- Free parking
- Employee discount
3d
Lead Software Engineer
Cadence Design Systems —Nottingham
- Full-time
- Hybrid work
- Azure
- Computer Science
- CAD
- Employee stock purchase plan
- Life insurance
5d

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site agent jobs near swarkestone, dby

2nd Line Support Analyst

nurtur.group
Derby

Apply Now

Job details

10 days ago

Benefits

Free parking
Cycle to work scheme
Sick pay
On-site parking

Qualifications

CSS
Customer service
SQL
HTML

Full job description

nurtur is a diverse group of SaaS software brands focused on generating revenue, demonstrating ROI, utilising data to programmatically determine decisions, an industry leader in Insights and a champion of best practice and innovationwithin the sector. This enables our customers to automate manual processes and focus on their customers, which in turn increases their revenue and profitability.

Our Vision is to nurture, capitalise, and deliver return on investment for all users of our world class, data-driven ecosystem.

The opportunity

Responding to questions and queries escalated from the Customer Support Pods, or received through calls, emails and live chat, you will thrive on resolution; seeking out answers for our customers and ensuring they have all the information to move them forward with their query.

Our customers will feel fulfilled thanks to your positive and helpful demeanour, you will be a good judge of technical ability and adjust your responses accordingly.

You will enjoy collaborating with your colleagues, sharing information and mentoring Tier 1 Agents, escalating any outstanding queries in a timely manner, ensuring the customer is updated every step of the way.

Responsibilities

Deal with queries escalated from the Customer Support Pods and assist with incoming queries via call, email and live chat in a friendly and clear manner; escalating appropriately where required and ensuring all communication with our customers is clear and accurate at all times.
Provide training and mentoring to colleagues to support the Service Desks Shift Left Strategy
Troubleshoot and resolve any problems found, escalating unresolved issues to the relevant technical teams in a timely manner
Update all customers within set SLAs with a view to achieving good customer satisfaction ratings.
Liaise with our partners to gain resolution to tickets that require their input.
Provide technical training to customers and where required other members of team.
Make use of reports and live statistics to ensure Nurtur Techs systems are functioning correctly.
Make suggestions through the relevant process to enhance our product and our offering.
Achieving the KPIs set on a daily, weekly and monthly basis.

About you

Great communicator over the phone, email or our live chat platform, you are able to clearly and accurately convey information, whilst able to adapt effectively to the requirement of your audience.
Fantastic understanding of customer service as one of our core values, you understand the importance of our customers and their requirements.
Tech savvy although the ability to code is desirable, it is not essential. However, you do need to know your way around tech and can quickly pick up new skills and learn your way around a new system or two. In this role, SQL querying is an essential part of daily life as a Support Analyst, with any understanding of HTML/CSS beneficial when problem solving.
Ability to work independently you are able to monitor your own to do list, actively ensuring you complete all your actions, while always on the lookout for the next customer request or anything urgent that may arise.
Team player whilst working independently, we are a team and need to work as one, meaning you are able to work with colleagues to buddy up on a problem, share information and share the workload.
Proactive worker making use of the daily generated reports, you are able to recognise and proactively resolve problems before they become an issue for our customers.
A Thirst for knowledge you will show a curiosity for how things work you will want to constantly develop your knowledge of Nurtur Techs Systems

This will be based out of our Brief Your Market office commercial building in Little Eaton which is a beautiful village on the outskirts of Derby. Its a great location with free on-site parking and plenty of local amenities.

Working hours are 9 am 5.30 pm Monday to Friday so youll have the weekends to relax and recharge.

Hybrid working will be available after probation period is passed.

The successful applicant will receive and have access too:

25 days holiday plus the 8 bank holidays
Perk box
Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc.
Death in Service Cover
Company Sick Pay
Bike to Work scheme.

Apply Now

Refine Your Search

site agent jobs in swarkestone, dby

2nd Line Support Analyst

Customer Relations Agent

Contact Centre Agent

Commercial Operations Coordinator

General Foreman (Rolls Royce)

Operations Executive

Desktop Support Engineer L1

Reservations Agent

Live Entertainment Coordinator

Agricultural Liaison Officer

Site Agent / Project Manager

Hybrid Property Consultant

School Cleaner (Temp Ongoing)

Stores & Parts Co-ordinator

Customer Experience Consultant (Supply Chain Planning)

CX Systems Manager

Land Disposals Manager

Senior Clerk of Works

Lead Data Scientist

Lead Software Engineer

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