It field support engineer Work, Jobs in Gateshead, Twr (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
CCTV Engineer
Johnson Controls —Newcastle upon Tyne
- Full-time
- Customer service
- Bachelor's degree
- Driving
3d
Spares Coordinator [PWH001]
Pacifica —Washington
- £26,559 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Free parking
- Annual leave
Quick apply
9d
Site Supervisor
Johnson Controls —Newcastle upon Tyne
- Overtime
- Customer service
- Maintenance
- Supervising experience
- Employee assistance programme
- Employee discount
Cloud / DevOps Engineer - RBC Cloud, Wealth Management Infrastructure Engineering (London or Newcastle)
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Azure
- Financial services
- Communication skills
Cybersecurity Consultant / Concierge Security Engineer 2
Arctic Wolf —Newcastle upon Tyne
- Full-time
- English
- Windows
- Mentoring
- Annual leave
- Employee assistance programme
Field Service Engineer - Newcastle
CES Power —Newcastle upon Tyne
- Overtime
- Hybrid work
- Communication skills
Quick apply
Customer Field Team Leader
CityFibre —Newcastle upon Tyne
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
Quick apply
Field Service - SGT Control Engineer
Siemens Energy —Newcastle upon Tyne
- Weekend availability
- Engineering
- Programmable logic controllers
- Travel
- Annual leave
AI Software Engineer
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
17h
Project Coordinator
L3 Optics —Seaham
- Up to £40,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
21h
Senior Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- Travel
Quick apply
Hard Facilities Administrator (Part time)
Balfour Beatty —Newcastle upon Tyne
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Technician / Tester
Otis —Gateshead
- Full-time
Associate Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
9d
Software Engineer
Xplor —Newcastle upon Tyne
- Full-time
- Remote
- DevOps
- AWS
- APIs
Quick apply
Senior or Principal, CDM and Safety Assurance Services - Leeds, Manchester, Birmingham and Newcastle,
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- Construction experience
- Communication skills
- Flexitime
- Work from home
2d
LEV Service Engineer
AAF - Power & Industrial —Cramlington
- Full-time
- Hybrid work
- Sales
- Salesforce
- ERP systems
- Free parking
- Employee discount
Quick apply
Heat Pump Installer
Geowarmth —Durham
- £30,000 - £40,000 a year
- Monday to Friday
- Plumbing
- Annual leave
Quick apply
Civil & Structural Engineer (Energy)
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- AutoCAD
- Engineering
- Flexitime
- Work from home

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2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year

Benefits

Company pension

Qualifications

Organisational skills
IT
Communication skills

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

it field support engineer jobs in gateshead, twr

2nd Line Support Technician

CCTV Engineer

Spares Coordinator [PWH001]

Site Supervisor

Cloud / DevOps Engineer - RBC Cloud, Wealth Management Infrastructure Engineering (London or Newcastle)

Cybersecurity Consultant / Concierge Security Engineer 2

Field Service Engineer - Newcastle

Customer Field Team Leader

Field Service - SGT Control Engineer

AI Software Engineer

Project Coordinator

Senior Applied AI Engineer – Prompting & Evaluation

Hard Facilities Administrator (Part time)

Technician / Tester

Associate Product Manager

Software Engineer

Senior or Principal, CDM and Safety Assurance Services - Leeds, Manchester, Birmingham and Newcastle,

LEV Service Engineer

Heat Pump Installer

Civil & Structural Engineer (Energy)

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Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

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