Senior operator Work, Jobs in Ilkley, Wyk (with Salaries)

Senior Representative, Contact Center
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
5d
Fleet Compliance Controller
Dawsongroup —Brighouse
- Full-time
- Customer service
- Maintenance
- Administrative experience
Quick apply
Stakeholder Manager (York, Humber and Lincs)
Northern Trains —Leeds
- £61,695 a year
- Hybrid work
- Presentation skills
- Travel
- Training & development
- Employee assistance programme
- Employee discount
11d
Internal Systems Manager
Zen Internet —Rochdale
- £54,000 - £62,000 a year
- Full-time
- IT
- Leadership
- Free parking
- Annual leave
Quick apply
4d
Production Operator
Minerva —Burnley
- From £12.71 an hour
- Full-time
- Assembly
- Continuous improvement
- Quality control
- Annual leave
- Sick pay
Quick apply
8h
Director of Marketing
Sonno Group —Bradford
- £110,000 - £125,000 a year
- Full-time
- In-person
Quick apply
5d
Senior Recruitment Consultant
Aiyara Partners —Leeds
- £30,000 - £100,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Bachelor's degree
- Work from home
Quick apply
Senior Planning Engineer
Balfour Beatty —Leeds
- Hybrid work
- Engineering
- Contracts
- Communication skills
- Annual leave
Associate Director - FM Operational Readiness
Turner & Townsend —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Expansion Manager UK
Fastned —Leeds
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- IT
Chemical Process Operator
Verdant Specialty Solutions —Halifax
- £32,835 - £41,045 a year
- Full-time
Schedules Manager
First Bus —Leeds
- Team management
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
5d
Events Officer (Leeds Markets)
Leeds City Council —Leeds
- £34,434 - £36,363 a year
- Weekend availability
- Hybrid work
- Social media management
- Computer literacy
- English
- Annual leave
- Work from home
4d
Reformer Pilates Tutors and Assessors – Leeds
Health and Fitness Education —Leeds
- £185 a day
- Weekend availability
- Education
- In-person
- Communication skills
Aviation Programme Director
AECOM —Leeds
- Full-time
- Hybrid work
Safer Gambling Manager
Stakemate —Leeds
- Weekend availability
- Hybrid work
- Management
- Leadership
- Communication skills
Quick apply
5d
Associate Director - Sports & Major Events
Steer —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Advisory Consultant - Transaction Advisory
AECOM —Leeds
- Full-time
- Hybrid work
- Project management
- No degree
- Organisational skills
Pricing and Promotions Manager
Bestway Group —Bradford
- Full-time
- ERP systems
- Analysis skills
- Analytics
- Employee discount
Quick apply
12d
Assistant Manager
Moida K-beauty —Leeds
- £15 an hour
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply

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senior operator jobs near ilkley, wyk

Senior Representative, Contact Center

Mastercard -
Harrogate

Apply Now

Job details

Full-time
5 days ago

Benefits

Work from home

Qualifications

ITIL Certification
IT service management
Internal department liaison
Technical support
Information security
Customer support
Financial services
Customer interaction
Communication skills
Office experience

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Representative, Contact Center

Contact Centre Representative – Role Profile

Overview

The Customer Contact Centre provides critical operational support to customers across the UK payments ecosystem, including banks, payment schemes, ATM operators and internal colleagues. Operating in a regulated, service‑critical environment, the team supports services that must operate reliably, securely and to agreed service levels.

The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management.

We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers.

Role

The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of enquiries and incidents, and working closely with internal operational and technical teams to ensure effective service delivery.

The role reports to the Supervisor, Contact Centre.

Key Responsibilities

Responsibilities include:

Acting as a first point of contact for customers across a range of services.

Supporting customer enquiries, technical queries and requests for guidance or planned maintenance.

Progressing incidents and service requests in line with agreed processes and service levels.

Working collaboratively with internal teams to support timely resolution.

Maintaining accurate records, logs and hand‑overs.

Applying structured processes and sound judgement, particularly in time‑critical or high‑pressure situations.

Escalating issues appropriately and contributing to a positive, service‑focused team environment.

All About You / Experience

Essential

Experience working in an office or professional environment.

Experience in a customer‑facing or service‑oriented role.

Strong communication skills, with the ability to engage clearly and professionally.

Ability to work under pressure and manage competing priorities.

High levels of accuracy and attention to detail.

A proactive, customer‑focused approach and willingness to learn.

Desirable

Experience working in a regulated or controlled environment.

Experience in financial services, payments, or a Service Desk / operational support role.

Understanding of incident, request or service management concepts.

ITIL Foundation qualification or familiarity with ITIL principles.

Working Pattern & Development

4 days on, 4 days off shift pattern, working 8am to 8pm, subject to operational requirements.

Full structured training and onboarding provided.

Once fully trained and meeting role expectations, colleagues may work from home for up to two days per week, in line with Mastercard's Hybrid Work Policy.

Opportunities for ongoing development and progression within Customer Operations and the wider organisation.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

senior operator jobs in ilkley, wyk

Senior Representative, Contact Center

Fleet Compliance Controller

Stakeholder Manager (York, Humber and Lincs)

Internal Systems Manager

Production Operator

Director of Marketing

Senior Recruitment Consultant

Senior Planning Engineer

Associate Director - FM Operational Readiness

Senior Expansion Manager UK

Chemical Process Operator

Schedules Manager

Events Officer (Leeds Markets)

Reformer Pilates Tutors and Assessors – Leeds

Aviation Programme Director

Safer Gambling Manager

Associate Director - Sports & Major Events

Advisory Consultant - Transaction Advisory

Pricing and Promotions Manager

Assistant Manager

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