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Pensions Administrator

Transport for London -
London

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Job details

Full-time
£27,100 - £32,500 a year

Benefits

Annual leave
Company pension
Free or subsidised travel
Private medical insurance
Employee discount

Qualifications

Pension
No experience needed
Data entry

Full job description

Date: 19 Aug 2026

Location: Palestra, TfL Corporate

Company: TfL, GLA or OPDC

Role: Pensions Administrator

Salary: £27,100 - £32,500 per annum depending on skills, knowledge, and experience

Band: 1

Position type: TfL Permanent

Location: Palestra ( Southwark -London) /Hybrid

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Job Purpose

This role acts as the first point of contact in giving advice and guidance and supporting the administration of all pensions lifecycle events and transactions.

This role is responsible for administering pensions lifecycle events and transactions. Previous experience is not required for applicants to this role.

Key accountabilities

Responsible for delivering specialist pensions advice and administration service that supports the core services of the Pension Fund Office
Point of contact for all pensions / pensions payroll issues or enquiries from members and management ensuring daily problems are resolved
Using available technology effectively to access relevant pensions content to resolve customer issues
Enter all data into the relevant pensions system in a timely, accurate and consistent manner and ensure that all documentation is maintained and stored within the data protection guidelines
Responsible for actively monitoring and tracking own transactions to achieve efficiency and best value, managing workload through Work Manager and any other relevant system
Continuously seek to identify ways to improve, challenging current practice and suggesting a better way, ensuring compliance and customer satisfaction
Escalate any problems or blocks to customer service

Skills, Knowledge and Experience

Knowledge

The principles and practice of pensions and payroll administration
Pensions Fund Administration Agreement
Trust Deed and Rules
External Developments and best practice in Pensions
First level of understanding of the legal and tax law regarding Pensions
First level of understanding of the legal and tax law regarding Finance

Skills

Service level agreements (ENTRY)
Data entry and maintenance (ENTRY)
Attention to detail (ENTRY)
Case Management (ENTRY)
Application of Pension Fund Rules and Pensions legislation (ENTRY)

Experience

Experience of working towards strict deadlines
Experience of handling sensitive and confidential matters
Experience of using case management and pensions administration and payroll systems
Experience of handling pensions enquiries
Experience of communicating clearly and effectively with people from different backgrounds and at all levels
Experience of administering final salary pension arrangements, current pensions legislation and its impacts on final salary pensions.

Equality, diversity, and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.

Application Process

Please apply using your CV and a brief covering letter.

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images

The closing date for applications is Sunday 13th September 2026 @ 23:59

Interviews will be held w/c 12th of October 2026.

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

Apply Now

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