Client services occupations Work, Jobs in Tetbury, Gls (with Salaries)

Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
12d
Client Success Manager
Agora Labs —Bristol
- £24,681.34 - £30,000.00 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Communication skills
Quick apply
Protection Retentions Handler
Usay Compare —Cirencester
- Sales
- Communication skills
- Annual leave
- Sick pay
Quick apply
Client Relationship Partner
Acacium Group —Bath
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
11d
After Sales Support Coordinator
MillerKnoll —Melksham
- Full-time
- Organisational skills
- Communication skills
11d
Sr Customer Success Manager
Jeppesen U.K. Limited —Bristol
- Salesforce
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Partner
First Intuition —Bristol
- Full-time
- Hybrid work
- Time management
Quick apply
4d
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Account Lead (12-Month FTC)
Moog Inc. —Tewkesbury
- Full-time
- Communication skills
- Annual leave
1d
Customer Support Specialist
Industry Supplies Co —Bristol
- £28,000 - £31,000 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Work from home
- Employee discount
Quick apply
Client Service Advisor
Metric Group Ltd —Swindon
- £26,403.49 a year
- Full-time
- CRM software
- English
- Conflict management
- Free parking
- Store discount
Quick apply
1h
Partnerships & Client Care Coordinator
Stride Treglown —Bath
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Accountant - Client Services & Communications
Whittaker, Gregory & Co Ltd —Chipping Sodbury
- From £38,000 a year
- Full-time
- In-person
Quick apply
7d
Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Full-time
- Salesforce
- Communication skills
- Time management
- Annual leave
Quick apply
13d
Customer service executive
TE Connectivity —Swindon
- Microsoft Word
- Travel
6d
Onboarding Coordinator
Smiths News —Swindon
- £25,500 - £26,000 a year
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Free parking
- Referral programme
5d
Key Account executive
TRADEBE —Swindon
- Up to £35,000 a year
- Microsoft Office
- Continuous improvement
- Travel
- Employee discount
Client Relationship Executive
Kidwells Solicitors —Bristol
- From £26,500 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
Quick apply
Contract Support
Lancer Scott —Bristol
- £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Customer Service Advisor

Smiths Gloucester Limited -
Gloucester

Quick apply

Job details

12 days ago

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Sales support
Customer service call handling
Inbound customer enquiry call handling
UK GDPR
Complaint handling
General Data Protection Regulation (GDPR)
Customer interaction

Full job description

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

The Customer Service Advisor is responsible for delivering exceptional customer service to domestic, commercial, and industrial customers within a busy waste management and recycling business. The role serves as the first point of contact for customers, handling enquiries, service requests, complaints, quotations, and account administration while ensuring a professional and positive customer experience.

The successful candidate will work closely with the transport, operations, sales, weighbridge, and finance teams to ensure customer requirements are met efficiently and accurately.

Hours: 08:00 - 17:00 Monday - Friday

08:00 - 12:00 Sat (1 in 4 Working Saturdays)

Responsibilities for the Role?

Customer Service

Handle incoming telephone calls, emails, web enquiries, and customer visits professionally and efficiently.
Provide information regarding waste collections, skips, hook bins, recycling services, hazardous waste, aggregates, demolition, and other company services.
Log, manage, and resolve customer enquiries in accordance with company procedures.
Deliver excellent customer service and maintain strong customer relationships.
Manage customer complaints promptly and professionally, escalating where necessary.
Support customers with service changes, additional collections, missed collections, exchanges, and cancellations.

Administration & Data Management

Accurately input customer information and service requests onto company systems.
Maintain customer records and ensure all account information is up to date.
Process orders, service requests, contract amendments, and customer correspondence.
Prepare quotations and service agreements as directed.
Generate reports and assist with administrative duties as required.

Operational Support

Liaise with transport planners and operational teams regarding customer requirements.
Coordinate collection schedules and service changes.
Monitor service delivery and proactively address any issues affecting customers.
Support depot operations by communicating customer requirements clearly and accurately.
Assist in resolving missed collections and service delivery concerns.

Sales Support

Identify opportunities to upsell additional services.
Pass qualified sales opportunities to the Commercial or Sales Team.
Support customer retention initiatives and contract renewals.
Promote recycling and sustainable waste management solutions to customers.

Compliance & Health and Safety

Ensure compliance with company policies and procedures.
Understand waste management legislation relevant to customer enquiries.
Adhere to GDPR and data protection requirements.
Maintain confidentiality of customer and company information at all times.
Follow all health, safety, environmental, and quality procedures.

What can we offer you?

Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Annual Salary Review
Employee discount (50% on Skip Hire, other discounts on group services)
Progression opportunities
Be part of a progression family run business
24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

Quick apply

Refine Your Search

client services occupations jobs in tetbury, gls

Customer Service Advisor

Client Success Manager

Protection Retentions Handler

Client Relationship Partner

Snr Customer Care & Resolutions Specialist

After Sales Support Coordinator

Sr Customer Success Manager

Client Partner

Client Retention Manager

Customer Account Lead (12-Month FTC)

Customer Support Specialist

Client Service Advisor

Partnerships & Client Care Coordinator

Accountant - Client Services & Communications

Customer Experience Agent

Customer service executive

Onboarding Coordinator

Key Account executive

Client Relationship Executive

Contract Support