Customer service manager Work, Jobs in Staverton, Nth (with Salaries)

Customer Service & Aftercare Manager – E-commerce & Zendesk
KRD Catering Equipment —Weedon Bec
- £40,000 - £45,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
9d
Customer Care Service Excellence Manager
Orbit Group —Coventry
- £48,000 - £54,000 a year
- Continuous improvement
- Leadership
- Communication skills
5d
Member Engagement Manager
OPRL —Banbury
- £38,000 - £43,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
Crime & Intelligence Manager
Mitie —Northampton
- Microsoft Word
- Computer literacy
- English
Divisional Service Manager - OMODA JAECOO & Chery
Allen Motor Group —Milton Keynes
- £45,000 - £66,000 a year
- Monday to Friday
- Team management
- Travel
- Employee discount
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Coventry
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Customer Service Representative (Account Manager)
The Pollard Group —Buckingham
- Full-time
- Hybrid work
- CRM software
Quick apply
Regional Reservations and Meetings Manager
Kew Green Hotels - Commercial Hub —Rugby
- Part-time
- Hotel
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Quick apply
5d
Sales Manager
Wren —Rugby
- £28,000 - £40,000 a year
- Weekend availability
- Customer service
- Travel
- Training & development
- Annual leave
- Employee discount
Quick apply
9d
Senior Sales Manager (Wholesale)
Joma Jewellery and Katie Loxton —Banbury
- £60,000 - £70,000 a year
- Hybrid work
- Business development
- Continuous improvement
- Team management
- Employee discount
Associate Account Manager, Hydrogen Customer Connections
National Gas —Warwick
- £41,952 - £46,888 a year
- Full-time
- Microsoft Powerpoint
- Business development
4d
Store Manager Designate
Home Bargains —Northampton
- £46,891 a year
- Training & development
- Retail management
- Leadership
- Store discount
- Annual leave
Quick apply
13d
Senior Branch Manager - Milton Keynes
SIXT UK —Milton Keynes
- Team management
- Organisational skills
- Training & development
- Free parking
- Paid training
Quick apply
Jaguar Land Rover Business Manager
Sytner —Northampton
- Weekend availability
Hotel Manager
TravelodgeHotels —Northampton
- Up to £35,000 a year
- Part-time
- Bar
- Customer service
- Hotel
- Annual leave
- Employee discount
Quick apply
Retail General Manager
Le Creuset —Bicester
- Up to £70,000 a year
- Weekend availability
- Inventory control
- Sales
- Customer service
Visual Merchandising Lead
Bravissimo —Warwick
- £30,000 a year
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Free parking
- Employee discount
Quick apply
Customer Experience Manager
Sainsbury's —Warwick
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
5d
Business Development Manager
Antalis Ltd —Northampton
- £45,000 - £55,000 a year
- Full-time
- Business development
- Communication skills
- Negotiation
Quick apply
11d
HR Support Desk Manager
GXO Logistics —Northampton
- Up to £45,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
3d

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customer service manager jobs near staverton, nth

Customer Service & Aftercare Manager – E-commerce & Zendesk

KRD Catering Equipment
Weedon Bec

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
9 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Ticket management
Process improvement
Complaint handling
Quality assurance
Zendesk
Continuous improvement cycles oversight
Team management
Management reporting
Root cause analysis
Leadership
Communication skills
Internal quality assurance

Full job description

About KRD

KRD Catering Equipment is a rapidly growing e-commerce retailer and importer of commercial catering equipment.

As our operations move into our larger Weedon site, we are looking for an experienced Customer Service Manager to take full ownership of our customer-service function, team and Zendesk platform.

This is not simply a senior customer-service agent position. You will be responsible for building an efficient, controlled customer-service operation while managing and developing the existing phone and email team.

The role

You will own the daily performance of customer service across email and telephone, while improving the systems, processes and decision-making behind the department.

You should be comfortable configuring Zendesk, managing staff, handling complex aftersales cases and making sensible commercial decisions within agreed company policies.

You will occasionally respond personally to important or escalated customers, but your main responsibility will be building and managing an effective department.

Key responsibilities

Take full ownership of Zendesk, including macros, triggers, automations, views, tags, routing and reporting.
Manage, coach and support the customer-service team across telephone and email.
Set daily priorities, monitor workloads and prevent uncontrolled ticket backlogs.
Build clear processes for deliveries, damages, returns, warranties, replacement parts, complaints and refunds.
Create written decision trees and authority limits so routine cases do not require director approval.
Review difficult or high-value cases and personally handle important escalations when appropriate.
Conduct regular quality checks and provide feedback and training to team members.
Produce and maintain customer-service templates, macros, SOPs and internal guidance.
Monitor response times, repeat contacts, refunds, complaints and customer-service quality.
Identify recurring product, warehouse, carrier or website problems and report their root causes.
Work closely with the warehouse, sales, e-commerce and management teams.
Ensure customer cases are documented clearly and supported by the correct evidence.
Help prepare evidence for chargebacks and other payment disputes when required.

What we are looking for

Essential:

Previous experience managing a customer-service or aftersales team.
Strong hands-on Zendesk administration experience.
Evidence of personally building or improving macros, triggers, workflows, routing and reporting.
Experience handling returns, warranties, complaints and difficult customer situations.
Strong written and spoken communication.
Confident making fair commercial decisions within agreed limits.
Able to monitor performance through service data and KPIs.
Calm, organised and decisive under pressure.
Able to work full-time from our Weedon site.

Desirable:

Customer-service experience within e-commerce, retail or physical products.
Shopify experience.
Experience with bulky goods, technical products or commercial equipment.
Experience working with parcel carriers, pallet networks and delivery claims.
Familiarity with chargebacks, payment disputes or B2B customer service.

Expected first 90-day outcomes

Complete an audit of the existing customer-service operation and Zendesk configuration.
Introduce consistent ticket categories, ownership, routing and service-level targets.
Build macros and processes covering the main recurring customer enquiries.
Establish clear refund, warranty, return and escalation decision rules.
Introduce weekly quality checks and individual team performance measures.
Eliminate uncontrolled aged ticket backlogs.
Reduce unnecessary customer escalations reaching senior management.
Produce a weekly report covering service levels, recurring problems and required corrective actions.

What we offer

The opportunity to take genuine ownership of an important business function.
Authority to improve the systems and processes rather than merely maintain them.
A growing team and business with substantial plans for expansion.
Direct access to senior management and the ability to influence company-wide improvements.

Please apply with an up-to-date CV and a short explanation of the Zendesk systems or customer-service processes you have personally built or improved.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in staverton, nth

Customer Service & Aftercare Manager – E-commerce & Zendesk

Customer Care Service Excellence Manager

Member Engagement Manager

Crime & Intelligence Manager

Divisional Service Manager - OMODA JAECOO & Chery

Area Manager, Customer Fulfillment

Customer Service Representative (Account Manager)

Regional Reservations and Meetings Manager

Sales Manager

Senior Sales Manager (Wholesale)

Associate Account Manager, Hydrogen Customer Connections

Store Manager Designate

Senior Branch Manager - Milton Keynes

Jaguar Land Rover Business Manager

Hotel Manager

Retail General Manager

Visual Merchandising Lead

Customer Experience Manager

Business Development Manager

HR Support Desk Manager

I want to receive the latest job alerts for customer service manager in staverton, nth

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