Documentation engineer Work, Jobs in Bacup, Lan (with Salaries)

Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
TIER 2 SUPPORT TECHNICIAN
ISDM Solutions Ltd —Halifax
- £28,500 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Schematics
- Analysis skills
- Work from home
- Sick pay
Quick apply
16h
Data Engineer
Clio —Manchester
- £69,700 - £94,300 a year
- Full-time
- SQL
- Communication skills
- Life insurance
Cloud Engineer
Skipton Building Society —Skipton
- Full-time
- Hybrid work
- Azure
- AI
- Communication skills
- Annual leave
14d
Networking Engineer
Fourteen IP Communications —Wigan
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Hotel
- Mentoring
- Organisational skills
- Free parking
- Sick pay
Quick apply
1d
Junior Infrastructure Engineer
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
Quick apply
Data Centre Engineer - Manchester
ONNEC Group —Manchester
- £30,000 - £42,000 a year
- Full-time
- Maintenance
Quick apply
1d
IT Service Desk/Site Engineer
JN Bentley —Skipton
- Full-time
- Customer service
- Windows
- Travel
Quick apply
Manual Quality Inspector
Bryden Precision Engineering —Clitheroe
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
Experienced Electronics Engineer
TP Matrix Ltd —Oldham
- £40,000 - £50,000 a year
- Full-time
- Engineering
- In-person
- Hand tools
- Free parking
Quick apply
Crane Rigger
Q Crane & Plant Hire Ltd —Oldham
- £18 - £22 an hour
- Weekend availability
- Hybrid work
- Travel
- Communication skills
- Free parking
Quick apply
9d
Infrastructure Engineer
ACCENT housing —Bradford
- £50,321 a year
- Full-time
- Hybrid work
- Azure
- Travel
- SharePoint
- Annual leave
- Employee discount
Quick apply
10d
Electrical Engineer
Vital Synergy —Read and Simonstone
- £28,594.12 - £57,682.95 a year
- Full-time
- Schematics
- Computer literacy
- System design
- Free parking
- Employee discount
Quick apply
9d
Electrical / Mechanical Technician
aerospaceHV Ltd —Manchester
- £30,000 - £40,000 a year
- Full-time
- Engineering
- Computer skills
- In-person
Quick apply
Project Co-ordinator
Little Elephant Limited —Rochdale
- Full-time
- Microsoft Outlook
- Organisational skills
- Construction experience
Quick apply
Hardware Technician / Coordinator / Operative
Contel LTD —Accrington
- £28,000 - £32,000 a year
- Full-time
- Organisational skills
Quick apply
14d
Analytical Engineer
On the Beach —Manchester
- Full-time
- Hybrid work
- SQL
- Contracts
- AI
- Annual leave
- Work from home
AI Engineer
Vix Technology & Kuba —Manchester
- £60,000 - £75,000 a year
- Full-time
- Software development
- AI
Quick apply
10d
Domestic Ventilation Engineer (18th Edition Electrician)
The Dwelling Doctors —Preston
- £35,000 - £44,000 a year
- Weekend availability
- In-person
- Communication skills
- Referral programme
Quick apply
Network Engineer
Sectigo —Manchester
- £55,000 - £62,000 a year
- Full-time
- Remote
- Computer Science
- Up to 50% travel
- Bachelor's degree
Quick apply
11d

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Enterprise Service Desk Engineer

Zen Internet -
Rochdale

Quick apply

Job details

Permanent | Full-time
From £30,000 a year

Benefits

Casual dress
Cycle to work scheme
Company pension
Employee discount
Paid volunteer time
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Incident queue management
CCNA
IT service management
Ticket management
Firmware
Process improvement
Network infrastructure
PRTG
Change management
Firewall
Ethernet
WAN
Technical writing
Customer support
Customer interaction
Network monitoring
Cisco Routers
Communication skills
Help desk

Full job description

At Zen, we are committed to creating an environment where people come first. Whether that is staff, customers or suppliers, our teams are motivated to deliver the absolute best service. We are seeking a dynamic and customer-focused individual to join our Enterprise Service Desk and to be part of a team with a reputation for delivering excellent service.

You will have experience of working in a close team, collaborating and consulting with your peers, stakeholders and customers up to and including senior managers.

You will be responsible for assisting customers in the operational management of their environment, diagnosing and troubleshooting issues, advising of best practices, and leading on changes using your skills and experience to ensure robust solution management.  

If you are passionate about delivering service excellence, troubleshooting complex technical issues, and to be involved in latest networking and security technologies, we want to hear from you.

Key Responsibilities

Dealing with incoming incidents and change requests in a professional, courteous manner over the phone and via email, resolving at first point of contact and within agreed service levels.
Correctly logging and prioritising incoming tickets, owning incidents, and ensuring that the customer is kept informed at all stages. Liaising with 3rd party suppliers and vendors as required to facilitate resolution of cases.
Efficient workload management, understanding how and when to escalate to senior engineers within the support team.
Identify areas where internal processes can be improved on or changed to provide a better experience to internal and external stakeholders.
Leading and advising customers through change management, ensuring best practices are adhered to. Using your knowledge to identify better, more efficient ways for our Enterprise customers to achieve their results.
Conducting estate management activities such as firmware updates, patching etc. Reviewing the estate to highlight devices and solutions that are EOL or due to become.
Work closely with SMEs (Subject Matter Experts) and specialised teams to proactively identify activities to help build up on technology exposure and experience.
Maintain and develop own knowledge and skills to stay relevant in the ever-evolving world of Managed Networks. Document and share knowledge and best practice with colleagues.
Identify and escalate problems or service risks (where appropriate) into the engineering/architecture teams, engaging key stakeholders throughout.
Monitoring the estate pro-actively, using key metrics to identify issues before they become problematic, and using your skills to resolve.
Conduct audit activities on behalf of customers, ensuring their service remains optimal at all times.

Operate in accordance with our policies, procedures, and processes.

You will be part of the service desk on-call rota and also be required to carry periodic out-of-hours work.

Skills, Experience, and Key Behaviours

Working knowledge and experience in IPVPN, WAN (Ethernet, FTTx) technologies and a genuine interest to learn and develop knowledge of this part of the market. Exposure and experience with Cisco SD-WAN is desirable.
Proven experience working with managed firewalls (Ideally Fortigate) and Cisco routers in an MSP environment. Certified to either CCNA/NSE4 standard would be advantageous.
Ability to produce detailed documentation in the form of runbooks, process guides and customer topologies.
Familiar with monitoring tools such as Zabbix or PRTG. Will be able to configure/adapt alarms and metrics where necessary.
A genuine passion for delivering excellent service within a people first culture.
Self-motivated, authentic, and approachable.
Willingness to listen, take on board feedback, share challenges, accept mistakes, and learn from them.
A willingness to embrace change and able to recognise when and how to adapt.  
Takes control of own learning journey, making sure to stay relevant with the needs of our business and our customers.
Capable of decision making in high pressure situations, with a strong focus on customer experience, and business requirements
Excellent communication skills both written and verbal, able to accurately and efficiently capture, decisions, discussions and key information.
A track record of building relationships with peers and key stakeholders within customer and supplier organisations. 
Proven experience in comparable role within an ISP or Managed/Professional Services business

You will be required to take part in an on-call rota after an appropriate embedding period and occasional overtime/work outside of business hours will be required.

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
On-site parking
Paid volunteer time
Sick pay

Application question(s):

Willingness to be included in the Company ON-CALL Rota (Approx. 1 week in 4)

Licence/Certification:

CCNA (Cisco) Qualification (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Rochdale

Quick apply

Refine Your Search

documentation engineer jobs in bacup, lan

Enterprise Service Desk Engineer

TIER 2 SUPPORT TECHNICIAN

Data Engineer

Cloud Engineer

Networking Engineer

Junior Infrastructure Engineer

Data Centre Engineer - Manchester

IT Service Desk/Site Engineer

Manual Quality Inspector

Experienced Electronics Engineer

Crane Rigger

Infrastructure Engineer

Electrical Engineer

Electrical / Mechanical Technician

Project Co-ordinator

Hardware Technician / Coordinator / Operative

Analytical Engineer

AI Engineer

Domestic Ventilation Engineer (18th Edition Electrician)

Network Engineer

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