Head of school Work, Jobs in Capenhurst, Chs (with Salaries)

Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
8d
Director of Quality and Innovation
St Helens College —St Helens
- £71,190 a year
- Full-time
- Management
- School
- Free parking
- Employee assistance programme
12d
Learning Support Assistant (Full-time)
South West Regional Assessment Centre —Widnes
- £28,773 a year
- Full-time
- English
- Experience working with children
- Classroom experience
- Health & wellbeing programme
Quick apply
Head of Estates, Facilities and Compliance
Progress Schools —Bootle
- £55,000 - £65,000 a year
- No degree
- Travel
- Leadership
- Employee discount
- Referral programme
3d
Higher Level Teaching Assistant (HLTA)
EdStart Specialist Education Ltd —Seacombe
- £23,000 a year
- Full-time
- Experience working with children
- Mentoring
- Organisational skills
Quick apply
Admissions Officer for Domestic & International Admissions
Moreton Hall Education Ltd —Oswestry
- £28,000 - £32,000 a year
- Full-time
- In-person
- School
- Health & wellbeing programme
- Sick pay
Quick apply
9d
Store Assistant - 8 Hours - Sweaty Betty Ellesmere Port, England
Wolverine Worldwide —Ellesmere Port
- 8 hour shift
- Communication skills
- Retail sales
- Flexible schedule
- Referral programme
Head of Service - Education
Sefton Council —Sefton
- £90,749 a year
- Full-time
- Leadership
- Teaching
Maternity Catering Supervisor
ELLESMERE PORT CATHOLIC HIGH SCHOOL —Ellesmere Port
- From £13.47 an hour
- Temporary
- Hospitality
- Cooking
- Administrative experience
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Sports Hub Duty Manager
Chester FC —Chester
- £12.71 - £13.50 an hour
- Weekend availability
- Customer service
- Administrative experience
- Supervising experience
Quick apply
4d
Forest School Educator
Rosebank Day Nursery —Lymm
- Up to £13.52 an hour
- Full-time
- Childcare
- English
- Hotel
- Free parking
Quick apply
9d
Director of English, Maths and ESOL
Hugh Baird College —Liverpool
- £54,571 - £56,911 a year
- Full-time
- Management
- English
- University
- Free parking
- Employee discount
Quick apply
9d
General Manager
200 Degrees —Chester
- From £31,193 a year
- Full-time
- Store discount
- Employee discount
6d
Senior Finance Officer
Wrexham County Borough Council —Wrexham
- £34,434 - £37,280 a year
- Call to connect
- Bilingual
- English
- Accounting
- Annual leave
- Employee assistance programme
6d
Premier League Primary Stars Coordinator, LFC Foundation
Liverpool Football Club —Anfield
- Weekend availability
- English
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Assistant Head Teacher
Halton Borough Council —Runcorn
- £51,773 - £57,137 a year
- Full-time
- Classroom experience
- School
Head of Dance
LastAct LTD —Formby
- £35,000 - £38,000 a year
- Weekend availability
- Childcare
- Experience working with children
- IT
- Employee discount
Quick apply
6d
Teacher
Progress Schools —Birkenhead
- £30,900 - £41,200 a year
- English
- IT
- School
- Employee discount
- Referral programme
8d
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
Centre Operation Manager - Cheshire
Edsential —Tattenhall
- £34,646.60 - £37,766.49 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Employee discount
Quick apply
4d

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Senior Customer Resolution Officer

Your Housing Group -
Warrington

Quick apply

Job details

Full-time
£34,000 - £36,000 a year
8 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Management
Complaint handling
Legal drafting
Communication skills

Full job description

Job Introduction

Job Title: Senior Customer Resolution Officer

Salary: £34,000 - £36,000

Contract: Permanent

Location: Homebased (North West)

Weekly Hours: 35 (Monday to Friday)

So…. What is this role exactly?

We have an exciting new opportunity here at YHG to join our growing Customer Resolution Team who always put our customers first and ensure an effective and prompt complaint resolution.

We are looking for someone with a background of working in social housing, significant experience with managing complex complaints, and strong knowledge of those escalated to the Housing Ombudsman Service.

It’s a great time to join this collaborative, friendly and supportive team, as we continue to improve our customers experience through understanding our complaints and adapting our services to meet their needs. You will be the lead officer for liaising with the Housing Ombudsman Service, gathering information for investigations and ensuring our compliance with any orders made. You will work closely with the Service Manager to ensure that we are compliant, and that learning from our complaints is embedded across the organisation.

What will my working week look like?

You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a week.

What will I be responsible for doing?

First and foremost, you will be the lead point of contact for the Housing Ombudsman Service, gathering and providing all requested information for investigations and monitoring actions to comply with determinations made.

You will complete case reviews of complaints as required, ensuring you work with all relevant departments and that learning is shared across the organisation to improve our customer’s experience.

You will also manage some complex stage 2 complaints, being the single point of contact for our customer.

And what would make me stand out from the crowd?

To be successful as a Senior Customer Resolution Officer here at YHG, you will have….

Experience of handling complex complaints gained through working within a Social Housing sector
Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards
Strong customer communication skills in person, via telephone and email
Experience of drafting detailed reports, complaint responses and regulatory submissions as part of Housing Ombudsman determinations
Ability to collaborate with others and work independently, whilst managing tight deadlines and competing priorities
Excellent investigation, analytical and problem-solving skills

You will also….

Be flexible, caring and resilient
Have strong ICT skills, including knowledge on Microsoft Systems
Ideally have Line Management experience

This role is really suited to someone who is passionate about resolving complex complaints within set timescales, strives to do their best for each customer and delivers customer focused outcomes every time.

If you feel this could be the right role for you, we would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £34,000 - £36,000 for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work’.

Closing Date: Friday 31st July 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2

Quick apply

Refine Your Search

head of school jobs in capenhurst, chs

Senior Customer Resolution Officer

Director of Quality and Innovation

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Head of Estates, Facilities and Compliance

Higher Level Teaching Assistant (HLTA)

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Store Assistant - 8 Hours - Sweaty Betty Ellesmere Port, England

Head of Service - Education

Maternity Catering Supervisor

Sports Hub Duty Manager

Forest School Educator

Director of English, Maths and ESOL

General Manager

Senior Finance Officer

Premier League Primary Stars Coordinator, LFC Foundation

Assistant Head Teacher

Head of Dance

Teacher

Key Account Manager

Centre Operation Manager - Cheshire

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