Front desk guest service associate Work, Jobs in Mitcham, Gtl (with Salaries)

Assistant Front Office Manager
Dorsett Canary Wharf —Canary Wharf
- £37,000 a year
- Full-time
- Hospitality
- Hotel
- Mentoring
Quick apply
Residence Life Administrator - NYU London
New York University —London
- Weekend availability
- Computer literacy
- University
- Communication skills
Duty Manager - London Marriott Hotel County Hall
Marriott International, Inc —London
- £15.43 an hour
- Full-time
- Bar
- Hotel
- Front desk
- Employee discount
- Referral programme
Hotel Cleanliness Expert (Public Areas) - London Marriott Hotel Canary Wharf
Marriott International, Inc —London
- Full-time
- Hotel
- Quality control
- Resort
10d
Assistant Head Butler, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Sick pay
Front Office Associate (Hotel)
Dorsett Canary Wharf —Canary Wharf
- £26,500 a year
- 8 hour shift
- Bilingual
- Hospitality
- Hotel
Quick apply
Guest Experience Expert (Nights) - London Marriott Hotel Marble Arch
Marriott International, Inc —London
- £13.95 an hour
- Full-time
- Microsoft Outlook
- Java
- Hotel
- Employee discount
Front Desk - Guest Experience Supervisor
Marriott International, Inc —London
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
Front Desk Associate
Rosewood London —London
- Full-time
- Hotel
- Guest services
- Annual leave
Quick apply
Night Auditor - Part Time
IBIS —London
- Part-time
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
Assistant Front Desk Manager
Rosewood London —London
- Full-time
- Hotel
- Continuous improvement
- Team management
- Annual leave
Quick apply
13d
Casual Luggage Porter - Seasonal worker at JW Marriott Grosvenor House
Marriott International, Inc —London
- Part-time
- Customer service
- English
- Hotel
- Employee discount
Assistant Front Office Manager - London Marriott Hotel Canary Wharf
Marriott International, Inc —London
- Full-time
- Hotel
- Team management
- Front desk
- Employee assistance programme
- Employee discount
10d
Senior Facilities Coordinator
The Millennium Group —London
- £54,000 - £57,000 a year
- Full-time
- Maintenance
- Bachelor's degree
- Business
Quick apply
Senior Housekeeping Supervisor - London Marriott Hotel Canary Wharf
Marriott International, Inc —London
- Full-time
- Hotel
- Supervising experience
- Quality control
10d
Housekeeping Supervisor - JW Marriott Grosvenor House
Marriott International, Inc —London
- Part-time
- Microsoft Outlook
- Hotel
- Supervising experience
Traditional Butler
Marriott International, Inc —London
- Full-time
- Hotel
- Supervising experience
- Resort

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Assistant Front Office Manager

Dorsett Canary Wharf
Canary Wharf

Quick apply

Job details

Permanent | Full-time
£37,000 a year

Benefits

Company pension

Qualifications

Hospitality
Multilingual
Mentoring
Guest services
Hotel experience

Full job description

Dorsett Canary Wharf, one of the newest 4-star hotels within the Dorsett Hospitality International portfolio, is located in the vibrant heart of Canary Wharf, London — a strategically important district for financial, media, and business services. We are currently seeking Assistant Front Office Manager to join our Front Office team.

Job Overview
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell Staff, Night Staff and Guest Services/Front Desk. Position directs and works with managers and associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and associate satisfaction and maximizes the financial performance of the department.

Brief Responsibilities

Manage daily front office operations, ensuring service quality, brand standards, and guest expectations are consistently met.
Supervise and support front office associates, ensuring smooth day-to-day functioning and stepping in when required.
Deliver services that go above and beyond to drive guest satisfaction and encourage loyalty.
Handle guest complaints and disputes professionally, aiming for prompt resolution and service recovery.
Interact regularly with guests to gather feedback on service quality, satisfaction, and improvement areas.
Collaborate with the Front Office Manager to implement service enhancements and address operational gaps.
Communicate clear goals and expectations to the front office team to support departmental performance.
Provide on-the-job coaching, feedback, and guidance to team members to improve service delivery.
Identify training and development needs, mentoring associates to build skills and improve overall performance.
Participate in the associate performance appraisal process and assist in conducting regular feedback sessions.
Assist with interviewing and hiring of team members with suitable skills and attitude.
Review associate satisfaction feedback and support initiatives to improve engagement and morale.
Ensure compliance with all front office policies, procedures, and service standards.
Monitor adherence to hotel credit policies to minimize financial risk from bad debts and rebates.
Perform additional duties as assigned by senior management to support operational needs and business priorities.

Reports To: Front Office Manager

The Benefits

As a member of our hotel, you will enjoy:

28 Days Holidays
Birthday Leave
Meals on Duty
Free Uniform Dry Cleaning
Associate discounted rates with our hotels worldwide
Training and Development Opportunities
Auto Enrolment Pension
Free Eye test for VDU users
Social Events

A bit about us

Dorsett Canary Wharf features 231 guestrooms. The hotel offers a range of front-of-house facilities, including a authentic Chinese restaurant, a gym, conference facilities on the lower levels, and a sky bar with an outdoor terrace on Level 25.

Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Note about Job Application

Thank you for taking the time to apply for an opportunity with Dorsett Hospitality International. If you do not hear from us within 14 days, your application has been unsuccessful on this occasion. May we take this opportunity to wish you all the best for the future.

Job Types: Full-time, Permanent

Pay: £37,000.00 per year

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

front desk guest service associate jobs in mitcham, gtl

Assistant Front Office Manager

Residence Life Administrator - NYU London

Duty Manager - London Marriott Hotel County Hall

Hotel Cleanliness Expert (Public Areas) - London Marriott Hotel Canary Wharf

Assistant Head Butler, Pre-Opening - The St. Regis London

Front Office Associate (Hotel)

Guest Experience Expert (Nights) - London Marriott Hotel Marble Arch

Front Desk - Guest Experience Supervisor

Front Desk Associate

Night Auditor - Part Time

Assistant Front Desk Manager

Casual Luggage Porter - Seasonal worker at JW Marriott Grosvenor House

Assistant Front Office Manager - London Marriott Hotel Canary Wharf

Senior Facilities Coordinator

Senior Housekeeping Supervisor - London Marriott Hotel Canary Wharf

Housekeeping Supervisor - JW Marriott Grosvenor House

Traditional Butler

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