Helpdesk manager Work, Jobs in Lostock, Gtm (with Salaries)

Senior Helpdesk Analyst
Smart Information Technologies Ltd —Preston
- From £28,000 a year
- Full-time
- Customer service
- ERP systems
- Mentoring
- Free parking
- Employee discount
Quick apply
10d
Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Management
- Human resources
- Organisational skills
9h
Customer Service Administrator – Reactive, Planned & Compliance
Eric Wright Group Limited —Preston
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Technical Administrator
ISS Facility Services —Bolton
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Technical Services Supervisor
Equans —Salford
- Full-time
- Customer service
- Computer literacy
- Driving
- Annual leave
- Employee assistance programme
12d
Payroll Helpdesk Coordinator
Bright HR Limited —Manchester
- Up to £28,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
18h
Hard Services Co-ordinator
Sodexo —Liverpool
- £34,000 - £38,480 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
Quick apply
2d
IT Technician
NRG Riverside —Skelmersdale
- £33,475 a year
- Monday to Friday
- Azure
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
HR Systems Manager (Workday & AI)
Wunderkind —Manchester
- Remote
- AI
- Communication skills
Quick apply
IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Customer service
- Windows
- Travel
Quick apply
7d
Workplace Coordinator
Mitie —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Web Designer & Developer
Orange & Gray Limited —Manchester
- £30,000 - £35,000 a year
- Hybrid work
- JavaScript
- In-person
- HTML
Quick apply
Multi Skilled Plumber
GRAHAM Group —Liverpool
- Overtime
- Maintenance
- Annual leave
Electrical Shift Technician
ISS Facility Services —Knutsford
- £41,200 a year
- Maintenance
- In-person
- Communication skills
Quick apply
OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
Digital Systems Support and Training Officer
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
2d
Contract Co-Ordinator
Mitie —Manchester
- Full-time
- Microsoft Excel
- IT
- Communication skills
5d
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Facilities & Building Manager (Full-Time)
Mason Partners —Liverpool
- £32,000 a year
- Full-time
- Maintenance
- Supervising experience
- Travel
Quick apply

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helpdesk manager jobs near lostock, gtm

Senior Helpdesk Analyst

Smart Information Technologies Ltd
Preston

Quick apply

Job details

Full-time
From £28,000 a year
10 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Customer service
ERP systems
IT support
Mentoring
Communication skills
Help desk

Full job description

Smart IT is a UK-based Odoo Gold Partner, helping SME clients implement and get the most out of Odoo ERP. Our Helpdesk team is the front line of that relationship — the people our clients turn to when something needs fixing, explaining, or improving. We're looking for a Senior Helpdesk Analyst to take on a senior, deputy-level role within that team.

About the RoleYou'll handle your own queue of customer tickets, but this isn't just a senior support role — you'll act as the Helpdesk Manager's right hand. When they're out, you're the one keeping the team's workload on track, handling urgent tickets, and speaking for Helpdesk in meetings with other departments. You'll also be a go-to person for newer team members, helping them build their Odoo knowledge and talking them through how you reached a solution — not just handing them the answer.

What You'll Be Doing

Working through customer tickets and queries, delivering solutions within our SLAs.
Acting as the first point of escalation for high-priority tickets referred up by other Helpdesk Analysts.
Stepping in for the Helpdesk Manager during absence — managing urgent tickets and the team's workload, and representing Helpdesk in cross-department discussions.
Keeping an eye on SLA performance and flagging risks early, before they become breaches.
Coaching newer starters and PACE program staff — building their Odoo knowledge, business process understanding, and customer service skills.
Helping maintain and improve our Helpdesk processes and procedures.

What We're Looking For

Confident dealing with customers on calls and in person, with a track record of finding solutions under pressure.
Comfortable leading day-to-day — assigning and monitoring workload, and stepping up at short notice.
Experience training or mentoring newer team members.
Background in a fast-paced support helpdesk environment with high customer expectations.
Strong communicator — this role represents the team, including when the manager isn't in the room.

Nice to Have

Experience with Odoo ERP.
Experience on an IT support helpdesk specifically.
Experience helping implement standard operating procedures within a team.

Pay: From £28,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in lostock, gtm

Senior Helpdesk Analyst

Helpdesk Manager

Customer Service Administrator – Reactive, Planned & Compliance

Technical Administrator

Technical Services Supervisor

Payroll Helpdesk Coordinator

Hard Services Co-ordinator

IT Technician

HR Systems Manager (Workday & AI)

IT Support Technician

Workplace Coordinator

Mobile Technical Operative - Mechanical

Web Designer & Developer

Multi Skilled Plumber

Electrical Shift Technician

OOH Contact Centre Manager (32 Hours)

Digital Systems Support and Training Officer

Contract Co-Ordinator

1st Line Support Engineer

Facilities & Building Manager (Full-Time)

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