Technical support occupations Work, Jobs in Otley, Wyk (with Salaries)

IT Support Engineer
ITWiser LLP —Guiseley
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Travel
- Mentoring
- Free parking
- Life insurance
Quick apply
8d
IT Field Service Engineer
Smart IT —Leeds
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Work from home
Quick apply
9d
First Line Support Engineer
Talk Straight —Ilkley
- £27,608 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- School
- Employee assistance programme
- Referral programme
Quick apply
2d
IT Technician
Dechra Pharmaceuticals PLC —Skipton
- £28,000 - £33,000 a year
- Monday to Friday
- Maintenance
- Annual leave
- Employee assistance programme
1d
IT Support Coordinator
Openwork UK Ltd —Leeds
- Up to £32,500 a year
- Hybrid work
5d
IT Support Engineer
Radar Healthcare —Leeds
- Up to £35,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
10d
Technical Product Support Advisor
InfoTrack —Leeds
- £26,300 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Annual leave
- Flexitime
Quick apply
Junior software support agent
Binary —Harrogate
- Up to £26,500 a year
- Full-time
- Software troubleshooting
- English
- In-person
Quick apply
IT Technical Support & Warehouse Operations Coordinator
Snugfort Limited —Middleton Park
- £27,000 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Computer networking
- Free parking
- Employee discount
Quick apply
6d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
Service Desk Analyst
Card Factory —Wakefield
- £29,000 - £31,000 a year
- POS
- Communication skills
1d
IT Service Desk/Site Engineer
JN Bentley —Skipton
- Full-time
- Customer service
- Travel
- In-person
Quick apply
IM&T Technician (Higher Level)
Leeds Teaching Hospitals NHS Trust —Leeds
- £32,073 - £39,043 a year
- Full-time
- Communication skills
4d
IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
- £30,000 - £50,000 a year
- Full-time
- Azure
- System design
- Windows
- Free parking
Quick apply
8d
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Microsoft Office
- Travel
- Employee assistance programme
- Life insurance
Quick apply
Service Desk Analyst
Hill Dickinson LLP —Leeds
- Full-time
- Communication skills
3d
3rd Line Support Engineer
Uptime Solutions —Town
- Full-time
- Mentoring
- Communication skills
Business Administrator / IT Support
Dementia Forward —Harrogate
- £14.49 an hour
- Full-time
- In-person
- Cash handling
- Sick pay
Quick apply
3d
Digital System Support Engineer
Caesars Entertainment —Leeds
- Weekend availability
- Computer Science
- Analysis skills
- Bachelor's degree
8d
Software Support Engineer - SQL
Giacom —Nelson
- £28,000 a year
- SQL
- Communication skills
- Annual leave
Quick apply

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IT Support Engineer

ITWiser LLP
Guiseley

Quick apply

Job details

Full-time
£26,000 - £32,000 a year
8 days ago

Benefits

Free parking
Company pension
Life insurance
Car scheme
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
ITIL Certification
Driving Licence
Customer service
Stakeholder liaison
User account provisioning
Microsoft Exchange
Technical support
Network infrastructure
User account management
Firewall
Computer hardware
CompTIA Network+
IT support
Mentoring
Network support
SharePoint
IP networking
Customer support
VMWare
Cybersecurity
CompTIA Security+
Communication skills
Microsoft Azure
Active Directory
CompTIA A+
Remote diagnostics
Mobile devices

Full job description

Role Description

ITWiser are seeking an experienced and motivated IT Support Engineer to join our growing IT team. The successful candidate will be responsible for providing high-quality technical support to end users, diagnosing and resolving escalated issues, and assisting with the delivery of IT projects.

You will act as a key escalation point for other members of the team, working closely with customers, colleagues, and third-party vendors to ensure excellent service delivery. This role offers the opportunity to develop your technical skills across Microsoft 365, cloud technologies, networking, infrastructure, and cyber security including Cyber Essentials.

Key Responsibilities

Provide technical support for clients and internal users via phone, email, remote support tools, and on-site visits where required.
Investigate, troubleshoot, and resolve escalated incidents and service requests to agreed service levels.
Manage and maintain Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID (Azure AD).
Administer Active Directory, Group Policy, user accounts, and permissions.
Support Windows desktop and server environments.
Diagnose and resolve networking issues involving TCP/IP, DNS, DHCP, VPNs, VLANs, wireless networks, switches, and routers.
Build, configure, deploy, and support laptops, desktops, mobile devices, and peripheral hardware.
Assist with infrastructure projects, migrations, upgrades, and system implementations.
Liaise with third-party suppliers and vendors to resolve technical issues.
Maintain accurate documentation, ticket updates, and knowledge base articles.
Monitor systems proactively and identify opportunities for service improvement.
Support Cyber Security initiatives, including endpoint protection, security best practices, and vulnerability remediation.
Mentor and support colleagues, sharing knowledge and technical expertise.

Required Skills & Experience

Minimum 3 years' experience in an IT Support or Service Desk environment.
Proven experience providing technical support.
Strong troubleshooting and problem-solving skills.
Experience supporting Microsoft 365, Windows 10/11
Experience supporting iOS/Android mobile operating systems
Experience supporting Windows Server environments
Experience supporting Active Directory and Group Policy
Experience supporting Exchange Online
Networking technologies (DNS, DHCP, TCP/IP, VPN, VLANs)
Experience with remote management and monitoring tools.
Knowledge of endpoint security and cybersecurity best practices.
Excellent verbal and written communication skills.
Strong customer service focus with the ability to manage multiple priorities.

Desirable Skills

Experience with Azure cloud services.
Knowledge of virtualization technologies such as VMware or Hyper-V.
Experience with backup and disaster recovery solutions.
Familiarity with firewall management and network security.
Experience supporting VoIP platforms.
Industry certifications such as:
Microsoft Fundamentals or Associate Certifications
CompTIA A+, Network+, or Security+
ITIL Foundation
Cisco Certifications

Personal Attributes

Professional and customer-focused.
Self-motivated with a proactive approach to problem solving.
Strong attention to detail.
Able to work independently and as part of a team.
Willingness to learn and develop new technical skills.
Ability to remain calm and organised under pressure.
Takes ownership of issues through to resolution.

Benefits

Competitive salary.
Company pension scheme.
Company life insurance scheme.
Company EV car scheme.
Training and certification support.
Tea / Coffee / Fizzy Drinks / Biscuits!
Free on-site parking.

Essential Requirements

Full UK Driving Licence (if site visits are required).
Eligibility to work in the United Kingdom.
Ability to travel to customer sites when needed.

This position is ideal for an experienced IT Support professional looking to advance their career in a technically diverse environment while gaining exposure to infrastructure, cloud technologies, cybersecurity, and project delivery.

Job Descriptions

IT Support, IT Support Engineer, Support Engineer, IT Support Technician, Windows Support, Helpdesk, Helpdesk Engineer, Technical Support, Network Manager, IT Manager, MSP

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in otley, wyk

IT Support Engineer

IT Field Service Engineer

First Line Support Engineer

IT Technician

IT Support Coordinator

IT Support Engineer

Technical Product Support Advisor

Junior software support agent

IT Technical Support & Warehouse Operations Coordinator

Service Desk Analyst

Service Desk Analyst

IT Service Desk/Site Engineer

IM&T Technician (Higher Level)

IT Support Engineer (2nd / 3rd Line) – MSP Experience Required

IT Field Engineer

Service Desk Analyst

3rd Line Support Engineer

Business Administrator / IT Support

Digital System Support Engineer

Software Support Engineer - SQL

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