Defect manager Work, Jobs in Micheldever, Ham (with Salaries)

Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
Project Support Manager
Crown Plus limited —Tidworth
- Up to £35,000 a year
- Full-time
- Civil engineering
- Microsoft Outlook
- Engineering
Quick apply
6d
Deputy Site Manager (Secondary School)
Kings' School —Winchester
- £27,780 a year
- Full-time
- In-person
- School
- Free parking
- Health & wellbeing programme
Quick apply
7d
Quarry Manager
Grundon —Thatcham
- Full-time
- Microsoft Outlook
- Databases
- Continuous improvement
Quick apply
14d
Technical Account Manager
Black Duck Software, Inc. —Theale
- Computer Science
- DevOps
- Engineering
Project Manager - Office Fit-Out
Domo Tactical Communications —Whiteley
- Microsoft Excel
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
Maintenance Inspector
New Forest District Council —Lyndhurst
- £35,646 - £39,469 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
11d
Project Manager
UK Docks Marine Services South Ltd —Gosport
- £40,000 - £45,000 a year
- Full-time
- Engineering
- Maintenance
- Analysis skills
- Free parking
Quick apply
11d
Manager of Support Engineering
Benifex —Southampton
- Remote
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
People Systems Coordinator
ESP Global Services Limited —Reading
- £30,000 - £35,000 a year
- Microsoft Excel
- Oracle
- Microsoft Office
Quick apply
Installation Manager - Joinery
Greenborne —Basingstoke
- Full-time
- Management
- Driving
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Production Planner & Cost Administrator
James Walker Group —Bordon
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
Quick apply
7d
Senior Electric Project Manager
Leep Utilities —Reading
- Remote
- Team management
- Contracts
- Computer skills
- Annual leave
Quick apply
5d
Maintenance Person
Sandown Group —Basingstoke
- From £30,242.94 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Driving
Quick apply
14d
Platform Delivery Lead Consultant
Benifex —Southampton
- £47,500 - £65,000 a year
- Hybrid work
- Employee assistance programme
4d
Production Operative - Newbury
Forterra Building Products Ltd —Thatcham
- Full-time
- Quality control
- Communication skills
- Employee assistance programme
- Referral programme
7d
Implementation Consultant
Benifex —Southampton
- £27,500 - £35,000 a year
- Communication skills
- Employee assistance programme
- Employee discount
Lead Engineer
Emcor —Chandlers Ford
- Up to £55,000 a year
- Full-time
- Computer literacy
- HVAC
- Budgeting
- Employee assistance programme
- Referral programme
Quick apply
Platform Delivery Consultant
Benifex —Southampton
- £27,500 - £35,000 a year
- Hybrid work
- SQL
- Project management
- Communication skills
- Employee assistance programme
4d
Quality Control Inspector
Jabil Circuit —Thatcham
- Full-time
- Microsoft Excel
- Microsoft Office
- Computer skills

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defect manager jobs near micheldever, ham

Customer Care Manager

Dandara -
Southampton

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Job details

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Continuous improvement
Construction experience
Communication skills

Full job description

Role & Responsibilities

At Dandara, we're proud to build homes that stand the test of time — places defined by quality, precision, and craftsmanship. For over 30 years, we've been setting the benchmark for excellence in UK housebuilding.

The Customer Care Manager will lead and manage the customer care function, ensuring homeowners receive a high-quality aftersales service and that defects are resolved efficiently and professionally. The role is critical to customer satisfaction, brand reputation, and compliance with warranty and consumer code requirements.

Working closely with Construction, Technical, and Customer Care teams, you will oversee the end-to-end customer care process from handover through the warranty period.

Main duties and responsibilities:

Lead and manage the customer care team, including Coordinators and Technicians, setting clear standards and performance expectations.
Oversee the management of customer care cases, ensuring issues are logged, prioritised, and resolved within agreed service levels.
Act as the senior escalation point for complex or high-risk customer care issues.
Work closely with Construction and Site teams to address recurring defects and improve build quality.
Ensure compliance with warranty provider requirements (e.g. NHBC, LABC, Premier) and consumer codes.
Monitor and manage customer care budgets, costs, and subcontractor spend.
Coordinate defect inspections and quality reviews where required.
Manage relationships with subcontractors and suppliers supporting customer care works.
Track and report on customer satisfaction metrics, defects trends, and performance KPIs.
Support handover processes to ensure a smooth transition from Construction to Customer Care.
Drive continuous improvement initiatives to reduce defects and improve customer experience.
Ensure health & safety compliance across all customer care activities.
Provide regular reporting to senior management on performance, risks, and improvement actions.

Key Skills and Experience:

Proven experience as a Customer Care Manager or Senior Customer Care / Aftercare professional within housebuilding or residential construction.
Strong understanding of new-build warranty processes, defects management, and customer service best practice.
Experience managing and developing teams.
Excellent communication and stakeholder management skills.
Commercially aware with experience managing budgets and subcontractor costs.
Calm, professional, and solutions-focused approach to customer issues.
Strong organisational and problem-solving skills.
Relevant construction or customer service qualifications are advantageous.

What's in it for you:

Competitive salary per annum depending on experience
Discretionary bonus
33 days' holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme (EAP)
Health Hero digital GP and Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (option to increase to 4x)
Cycle to Work scheme
Employer-matched pension up to 5%
Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume.

Apply Now

Refine Your Search

defect manager jobs in micheldever, ham

Customer Care Manager

Project Support Manager

Deputy Site Manager (Secondary School)

Quarry Manager

Technical Account Manager

Project Manager - Office Fit-Out

Maintenance Inspector

Project Manager

Manager of Support Engineering

People Systems Coordinator

Installation Manager - Joinery

Production Planner & Cost Administrator

Senior Electric Project Manager

Maintenance Person

Platform Delivery Lead Consultant

Production Operative - Newbury

Implementation Consultant

Lead Engineer

Platform Delivery Consultant

Quality Control Inspector

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