User experience manager Work, Jobs in Ripley, Dby (with Salaries)

Operational Lead – MP Connect
Mineral Products Qualification Council (MPQC) —Eastwood
- From £26,000 a year
- Part-time
- Management
- Customer service
- Supervising experience
Quick apply
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- CRM software
- ERP systems
- IT
- Annual leave
- Work from home
Quick apply
Property Repairs Helpdesk Supervisor – CAS-2
Nacro —Derby
- £31,982 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
Service Coordinator
Peak Home Assist Limited —Langley Mill
- £28,000 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Care plans
- Free parking
- Sick pay
Quick apply
2d
Facilities Manager
NAB-Jones Lang LaSalle Services —Derby
- Full-time
- Management
- Data analysis skills
- Microsoft Office
Quick apply
Complex Needs Team Leader
Prudent Supported Living Limited —Long Eaton
- £14.50 an hour
- Full-time
- IT
- In-person
- Care plans
- Free parking
- Paid training
Quick apply
Kitchen Assistant/ Support Worker
A Berry Support Services —Ripley
- £13 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
Quick apply
1d
Digital Content Assistant (Nottingham, UK)
Videojet —Nottingham
- Full-time
- Hybrid work
- IT
Traffic Management Operative
Go Traffic Management —Alfreton
- £12.71 - £15.00 an hour
- Overtime
Quick apply
Activities Coordinator
Rosmead Healthcare Ltd —Derby
- From £13.05 an hour
- Full-time
- Nursing home
- In-person
- Care plans
- Free parking
Quick apply
Children's Home - Senior Residential Child Care Worker
Safe Haven Group - Children's Homes —Nottingham
- £14.50 - £15.00 an hour
- Weekend availability
- Childcare
- Experience working with children
- In-person
Quick apply
ADR Tramper Driver
GXO Logistics —South Normanton
- Up to £45,734 a year
- Full-time
- Bachelor's degree
- Employee assistance programme
- Employee discount
5d
Facilities Manager
JLL —Derby
- Full-time
- Management
- Data analysis skills
- Microsoft Office
Housing Officer - Derby
Serco Plc —Derby
- £29,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Area Sales Manager
Scruffs Workwear LTD —Nottingham
- £32,507.95 - £63,662.10 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Work from home
Quick apply
11d
Mental Health Support Worker
New Spring Lodge —Derby
- From £12.71 an hour
- Full-time
- Applied behaviour analysis
- Medication administration
- Experience working with children
- Sick pay
Quick apply
Chief Operating Officer
Flint Bishop —Derby
- Full-time
- Management
- Human resources
- Leadership
- Free parking
- Employee discount
Quick apply
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
9d
Duty Manager
Loughborough University —Loughborough
- £27,290 a year
- Weekend availability
- Hybrid work
- University
- Leadership
International Compliance Advisor
University of Derby —Kedleston
- £26,981 - £32,445 a year
- Weekend availability
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme

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Operational Lead – MP Connect

Mineral Products Qualification Council (MPQC)
Eastwood

Quick apply

Job details

Permanent | Part-time
From £26,000 a year

Qualifications

Management
Customer service
Supervising experience
Relationship management
Leadership
Communication skills

Full job description

Operational Lead – MP Connect

(Deputy Manager)

Part Time – 3 Days per Week

Department: MP Connect

Reports To: General Manager – MP Connect

About MP Connect

MP Connect is transforming workforce assurance across the mineral products industry through innovative technology and industry-leading services.

Our mission is simple: to give businesses complete confidence that the people working on their sites are competent, compliant and ready to work safely.

As we continue to grow, we're looking for an exceptional Operational Lead who will become the driving force behind our day-to-day operations, allowing the General Manager to focus on strategic growth, innovation and the continued development of MP Connect.

The Opportunity

This is not a traditional Deputy Manager role.

We're looking for an Operational Lead who can take ownership of the day-to-day running of MP Connect, leading the team, supporting our customers and continually improving the way we work.

Working closely with the General Manager, you will become the operational heartbeat of the business. You'll provide leadership to the team, oversee daily operations, make confident decisions and ensure our customers continue to receive an exceptional service.

By taking ownership of the operational side of MP Connect, you will enable the General Manager to focus on strategic planning, product development, stakeholder engagement and future business growth.

We're looking for someone who enjoys creating structure, developing people and making things happen. Someone who is equally comfortable leading a team, supporting customers, improving processes and rolling up their sleeves whenever needed.

Key Responsibilities

Operational Leadership

Take ownership of the day-to-day operation of MP Connect, ensuring the team delivers an outstanding service to customers.

Lead, motivate and develop a small team through coaching, mentoring and regular performance reviews.

Plan and prioritise workloads, ensuring resources are used effectively and service levels are consistently achieved.

Act as the first point of escalation for operational issues, resolving problems quickly and professionally.

Create a positive, collaborative and accountable team culture where people feel supported and empowered.

Deputise for the General Manager, making operational decisions and representing MP Connect when required.

Operational Delivery

Work alongside the team, answering customer enquiries and supporting operational activities during busy periods.

Ensure customer enquiries are handled professionally and resolved within agreed service standards.

Monitor operational performance and identify opportunities to improve efficiency, quality and customer satisfaction.

Maintain operational procedures and documentation to ensure consistency across the team.

Produce operational reports and management information to support business decisions.

Customer & Stakeholder Relationships

Build strong relationships with customers, member companies and industry partners.

Represent MP Connect professionally at meetings, demonstrations and industry events.

Gather customer feedback and use it to improve both our service and our products.

Develop effective working relationships across MPQC to support collaborative working.

Continuous Improvement

Identify opportunities to improve systems, processes and ways of working.

Support the delivery of new projects, products and business initiatives.

Gather user feedback to help shape future system development.

Encourage a culture of innovation, continuous improvement and accountability across the team.

Skills & Experience

We're looking for someone who enjoys balancing leadership with practical delivery.

The ideal candidate will demonstrate:

Experience leading or supervising operational teams.

Excellent people management and coaching skills.

Strong customer service and relationship management experience.

Excellent communication and interpersonal skills.

Strong organisational and planning ability.

Confidence making day-to-day operational decisions.

A proactive approach to problem solving and continuous improvement.

The ability to manage multiple priorities in a fast-paced environment.

Experience working within a technology, software or service-based business would be advantageous.

Personal Attributes

The successful candidate will:

Lead by example and inspire confidence in others.

Be approachable, supportive and collaborative.

Take ownership and see tasks through to completion.

Be highly organised and dependable.

Be adaptable and resilient in a changing environment.

Enjoy solving problems and improving the way things work.

Be equally comfortable managing people and supporting operational delivery.

Build strong relationships with colleagues, customers and stakeholders.

Have the confidence to challenge existing ways of working and introduce positive change.

Why You'll Love Working Here

At MP Connect, you'll have the opportunity to make a genuine difference.

This isn't a role where you'll simply maintain the status quo. You'll have the autonomy to influence how we operate, develop our people and improve the experience we deliver to our customers every day.

As a small, ambitious and growing team, everyone has a voice. Your ideas will be valued, your achievements recognised and you'll have the opportunity to shape the future of one of the industry's most innovative workforce assurance platforms.

No two days are the same. One day you could be coaching the team, the next improving a business process, supporting a key customer, representing MP Connect at an industry event or helping to shape the next generation of our products.

You'll work closely with the General Manager and become a trusted operational leader within the business, giving you the opportunity to take real ownership, develop your leadership skills and make a lasting impact.

If you're someone who enjoys leading people, solving problems, improving the way things work and being part of a team that genuinely supports one another, you'll feel right at home at

Pay: From £26,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

user experience manager jobs in ripley, dby

Operational Lead – MP Connect

Business Development Representative

Property Repairs Helpdesk Supervisor – CAS-2

Service Coordinator

Facilities Manager

Complex Needs Team Leader

Kitchen Assistant/ Support Worker

Digital Content Assistant (Nottingham, UK)

Traffic Management Operative

Activities Coordinator

Children's Home - Senior Residential Child Care Worker

ADR Tramper Driver

Facilities Manager

Housing Officer - Derby

Area Sales Manager

Mental Health Support Worker

Chief Operating Officer

End User IT Support Manager

Duty Manager

International Compliance Advisor

I want to receive the latest job alerts for user experience manager in ripley, dby

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