Head of operations Work, Jobs in Ranby, Ntt (with Salaries)

Head of Service Operations
Brightwell —Chesterfield
- Continuous improvement
- Budgeting
- Leadership
10d
Head of Operational Excellence
Brightwell —Chesterfield
- Data analysis skills
- Analysis skills
- Continuous improvement
10d
Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
Operations Director
Nottinghamshire Healthcare NHS Foundation Trust —Retford
- £94,356 - £108,814 a year
- Full-time
- Management
- Budgeting
- Leadership
Head of Environment & Sustainability
STEP —Retford
- £86,758 a year
- Full-time
- Hybrid work
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Head of Environment & Sustainability
UK Atomic Energy Authority —West Burton
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
4d
Regional Sales Director
Marvel Heating & Renewable Energy Ltd —Doncaster
- £55,000 - £75,000 a year
- Full-time
- CRM software
- Sales
- Driving
- Free parking
- Annual leave
Quick apply
8d
Senior Operations Lead - Triage (Interim Head)
Social Work England —Sheffield
- £63,526 - £65,924 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Life insurance
Logistics Manager
AvantiGas —Chesterfield
- Continuous improvement
- Leadership
Head of Regulatory Compliance & Engagement
UK Atomic Energy Authority —West Burton
- £86,758 a year
- Full-time
- Management
- Continuous improvement
- Annual leave
- Employee assistance programme
4d
Head of Partnership Sales
Tes Global —Sheffield
- £60,000 - £70,000 a year
- Full-time
- Management
- Business development
- School
- Annual leave
- Employee assistance programme
Quick apply
5d
Head of Travel Services
Al Falah Global Travel Services Ltd —Sheffield
- £5,300 - £7,200 a month
- Full-time
- Organisational skills
- In-person
- Communication skills
- Health & wellbeing programme
- Sick pay
Quick apply
Head of Regulatory Compliance & Engagement
STEP —Retford
- £86,758 a year
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
4d
Data Entry Administrator
Sun Dental Labs UK Ltd —Barnsley
- £27,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Employee discount
Quick apply
1d
Senior Media Manager
The Wildlife Trusts —Newark-on-Trent
- Up to £45,000 a year
- Weekend availability
- Travel
- Organisational skills
- Leadership
Contracts Manager
Anderson Power Generation —Wath upon Dearne
- £55,000 - £67,000 a year
- Full-time
- Engineering
- Travel
- Organisational skills
- Free parking
Quick apply
12d
Operations Systems Lead
Butternut Box —Worksop
- Full-time
- Continuous improvement
- Team management
- AI
- Free parking
- Employee discount
Quick apply
Masterplanner
HLM Architects —Sheffield
- Master's degree
- Communication skills
Senior Groundsperson
Club Doncaster (Doncaster Rovers FC) —Doncaster
- Weekend availability
- Maintenance
- Supervising experience
- In-person
- Free parking
- Store discount
Quick apply
Registered Manager
VAL's Community —Retford
- £50,000 - £57,250 a year
- Full-time
- In-person
- Training & development
- Free parking
- Store discount
Quick apply

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Head of Service Operations

Brightwell -
Chesterfield

Apply Now

Job details

10 days ago

Benefits

Company pension

Qualifications

Pension
Stakeholder engagement
Resource allocation planning
Operations management
Stakeholder collaboration
Senior management experience
Client engagement
Stakeholder liaison
Payroll administration
Payroll management
Change management
Workforce planning strategy
Continuous improvement
Continuous improvement cycles oversight
Risk management
Relationship management
Operational strategy development
Change leadership
Budgeting
Capacity planning
Leadership
Team motivation leadership
Operations leadership experience
Stakeholder management

Full job description

Brightwell
Head of Service Operations
3 days on site in Chesterfield

Brightwell is seeking an experienced Head of Service Operations to lead the delivery of high-quality pension administration services across a portfolio of clients and pension schemes. Reporting to the Head of Member Services Operations, this is a senior leadership role with responsibility for a large operational function, overseeing teams ranging from Client Operations Managers through to trainees within the Pensions Academy programme.

This role has accountability for the full pensions operational value chain, ensuring an exceptional member experience across end-to-end service delivery. From member administration and payroll through to the management of complex member journeys, you will be responsible for ensuring operations are efficient, scalable, compliant and focused on delivering industry-leading outcomes for members and clients.

You will provide strategic and operational leadership across a large service environment, driving service performance, operational excellence and continuous improvement while ensuring resources are effectively aligned to demand. Capacity planning will be a key focus of the role, requiring a leader who can proactively assess workloads, forecast future demand, optimise resource allocation and ensure the organisation is positioned to deliver excellent service standards both now and in the future.

Working closely with senior stakeholders across the business, you will lead operational performance, support the delivery of transformation initiatives and identify opportunities to improve service quality, operational efficiency and member outcomes. You will also play an important role in shaping future operating models, driving process improvements, embedding organisational values and helping the business respond effectively to changing member and client needs.

Key areas of responsibility will include:

Leading and developing a large pensions operations team, creating a high-performing and engaged culture focused on service excellence and embedding organisational values.
Delivering strong operational performance against service standards, KPIs and strategic objectives.
Driving continuous improvement across end-to-end pensions administration processes, member journeys and payroll operations.
Developing robust capacity planning and workforce management frameworks to ensure resources are effectively utilised and aligned to business demand.
Building trusted relationships with clients, trustees, members, suppliers and senior internal stakeholders.
Leading operational change initiatives and supporting the implementation of strategic and tactical projects across the function.
Ensuring risks are identified, managed and mitigated across operational, regulatory and service delivery activities.
Managing operational budgets and ensuring resources, skills and capabilities are aligned to future business requirements.

About You

We are looking for an accomplished pensions operations leader with a proven track record of leading large-scale service delivery teams and driving outstanding customer and member outcomes. You will bring strong operational leadership experience from a pensions environment and possess a deep understanding of how end-to-end pension administration functions operate across complex schemes.

You will understand the full pensions administration lifecycle, from front-office member interactions through to back-office processing, payroll and operational controls. Whilst experience across either DB or DC schemes will be considered, a strong understanding of defined benefit pensions administration would be particularly advantageous.

Successful candidates will combine operational excellence with strong people leadership, ensuring teams remain engaged, capable and focused on delivering exceptional service standards. You will be equally comfortable managing day-to-day operational performance and contributing to broader transformation and business improvement initiatives.

To be successful in this role, you will bring:

Significant senior leadership experience within pensions administration or pensions service operations.
Strong expertise in leading large operational teams and creating high-performing, customer-focused environments.
Extensive knowledge of UK pensions, ideally within defined benefit schemes, alongside a strong understanding of the associated regulatory environment.
Proven experience overseeing end-to-end operational processes, including complex member journeys and pension payroll operations.
Demonstrable experience of capacity planning, workforce forecasting and resource management within a large operational environment.
A track record of improving operational performance, service quality and customer outcomes through effective leadership and continuous improvement initiatives.
Experience managing multiple change initiatives and operational improvement programmes simultaneously.
Strong stakeholder management skills with the ability to influence, engage and build credibility at all levels.
Excellent problem-solving capabilities, strong commercial awareness and the ability to balance service excellence, efficiency and risk management.
The ability to develop and motivate teams while fostering a collaborative, accountable and performance-driven culture.

This role would suit an experienced Head of Operations, Senior Operations Manager, Pensions Administration Director or Service Delivery leader who enjoys leading large-scale operational teams, improving customer outcomes and ensuring that resources, processes and service performance are aligned to deliver exceptional results for members and clients.

This is an exciting opportunity for a senior pensions operations leader to influence service delivery at scale and help shape the future of member services within one of the UK's leading pension organisations.

Apply Now

Refine Your Search

head of operations jobs in ranby, ntt

Head of Service Operations

Head of Operational Excellence

Service Delivery Manager

Operations Director

Head of Environment & Sustainability

Head of Environment & Sustainability

Regional Sales Director

Senior Operations Lead - Triage (Interim Head)

Logistics Manager

Head of Regulatory Compliance & Engagement

Head of Partnership Sales

Head of Travel Services

Head of Regulatory Compliance & Engagement

Data Entry Administrator

Senior Media Manager

Contracts Manager

Operations Systems Lead

Masterplanner

Senior Groundsperson

Registered Manager

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