Would you like to join our friendly and resolute team of clinicians and non-clinicians at a large NHS general practice based in Slough, Berkshire?
We are looking for a motivated and experienced Practice Operations Manager to be responsible for the day-to-day operational running of the Practice. We offer a competitive salary and benefits package, as well as the opportunity to work in a supportive and collaborative environment with a diverse committed workforce from different ethnic backgrounds ensuring the quality of our services to our patients are to a high standard.
About The Role
The Practice Operations Manager will be responsible for the operational running of the Practice, ensuring the efficient and effective delivery of high-quality primary care services. Working in close partnership with the Leadership and Management teams, the post holder will help provide visible, compassionate leadership to the entire non-clinical team and act as the principal point of contact for all operational, HR and governance matters.
The Practice Operations Manager will uphold the Practice ethos of caring for our patients and valuing the staff, foster a culture of continuous improvement and accountability, and ensure compliance with all NHS contractual, regulatory and legislative requirements while driving innovation to meet the evolving needs of our patients and the wider health system. The job description and Person Specification for the role are attached.
About The Practice
Farnham Road Medical Group (FRMG) is an outstanding group of three training GP practices that are approved by Health Education England. With four clinical sites based in Slough, we now have a team of over 100 people looking after 38,730 patients. The practice is committed to innovation in providing high-quality health care for our patients and a protected working and learning environment for our staff. Our team includes pharmacists, nurses, physician assistants, paramedics, MSK practitioners, Mental Health Practitioners, managers, social prescribers, and care coordinators as well as GPs and a large Patient Services team. This resolute team provides an evolving healthcare and medical service to meet the varying needs of our patients and, in turn, provides what we believe is a sustainable model of modern General Practice. We have expanded our expertise and have transformed how we provide medical services to try to ensure we meet the demands of Slough’s diverse population.
Our vision is simple: “Caring for patients and looking after our staff’’ and providing services that tailor to their needs, which we strive to achieve through brilliant leadership, mentoring, teamwork, communication, problem sharing and solving, support, integrity, fun, training, education, and continued development.
Job Description
Operational Management and Leadership
- Ensure the smooth, efficient and safe day-to-day operation of the Practice providing strong visible leadership across all sites.
- Support the GP Partners in implementing the Practice's strategic plan and annual objectives at an operational level.
- Develop and implement operational policies, procedures and workflows.
- Oversee appointment systems, patient flow, telephone management and access to ensure responsive and effective services. Manage the Practice estate, premises, equipment and facilities, liaising with NHS Property Services and external contractors.
- Ensure continuity of services by proactively managing operational risks and contingencies. Support business continuity planning and emergency preparedness.
- Maintain and regularly review Practice policies and standard operating procedures (SOPs) to ensure compliance with current NHS guidance and legislation.
- Lead on procurement and management of Practice contracts, including IT, telephony and third-party suppliers.
- Ensure the Practice maintains its CQC registration and leads on inspection preparation and ongoing compliance.
Human Resources & Workforce Management
- Assist in defining Job Description or roles advertised, liaise with HR team for recruitment, appraisals and inductions
- Develop and maintain a positive workforce culture aligned with NHS values and the Practice ethos.
- Oversee staff rotas, annual leave and sickness absence management, ensuring adequate staffing levels at all times.
- Identify training and development needs across the team and facilitate access to appropriate CPD opportunities.
- Manage operational team leads across Reception, Administration, Prescriptions and other departments.
- Champion staff wellbeing, promoting a positive, inclusive and psychologically safe working environment.
Finance & Contracting
- Work with the Leadership and Finance teams to monitor expenditure and income streams and identifying efficiencies.
- Ensure the management of the NHS GMS/PMS/APMS contract and any associated enhanced service agreements.
- Contribute to submission of all income claims including QOF, Enhanced Services, and Directed and Locally Enhanced Services.
- Support the Finance Team with the payroll process in liaison with the Practice accountant or payroll provider.
- Support the Finance Team with accounts receivable and payable processes, maintaining accurate financial records.
- Support the Partners with Practice financial planning, benchmarking and reporting.
Governance, Compliance & Quality
- Support on clinical and non-clinical governance, ensuring robust systems are in place for identifying, managing and learning from significant events and complaints.
- Act as the Caldicott Guardian and Data Protection lead, ensuring compliance with GDPR, DSPT and information governance requirements.
- Support the Complaints team with Practice complaints in accordance with surgery policies and procedures, ensuring timely and empathetic responses.
- Lead on Health & Safety compliance including risk assessments, infection prevention and control, fire safety.
- Work with the Practice Safeguarding leads to maintain current and compliant safeguarding policies for adults and children.
- Oversee and implement clinical audit programmes and contribute to the development of a quality improvement culture across the Practice with guidance from the Partners.
Information Technology & Digital
- Act as Practice System Superuser for the clinical system (e.g. EMIS Web / SystmOne), ensuring effective use and optimal configuration.
- Manage the Practice's digital tools including Accurx, NHS App, online triage systems and other patient-facing technologies.
- Assist the IT team on the roll-out and adoption of new digital systems and tools in line with the NHS digitalisation agenda.
- Assist the Digital and Transformation team with ensuring the Practice website and NHS.uk profile are accurate, accessible and up to date.
Communication & Patient Experience
- Maintain effective communication channels across the Practice team, Partners and external stakeholders.
- Lead on patient engagement activities, including the Practice Patient Participation Group (PPG).
- Manage the NHS Friends and Family Test (FFT), patient surveys and online review processes, acting on feedback to drive service improvements.
- Act as the primary contact for the ICB, NHS England and other external organisations.
- Oversee the Practice communication strategy including website updates and patient correspondence.
Primary Care Network (PCN) & Wider System Working
- Work collaboratively with the PCN Clinical Director and management team to deliver network-wide initiatives.
- Contribute to the development and implementation of PCN Directed Enhanced Service (DES) work programmes.
- Support the integration of Additional Roles Reimbursement Scheme (ARRS) staff into the Practice team.
- Participate in system-wide meetings and workstreams, representing the Practice's interests constructively and professionally.
Closing date: 18 August 2026
Pay: £60,000.00-£65,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
