Job Ref: MAY2483
Branch: Maybourne Corporate Office
Location: Maybourne Corporate Office, London (South West)
Salary/Benefits: Competitive Salary
Contract type: Fixed Term
Hours: Full Time
Shift pattern: Monday to Friday - 9am till 6pm
Hours per week: 40
Posted date: 03/07/2026
Closing date: 14/08/2026
Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory – six of the world's most renowned hotels; and Surrenne – wellbeing and longevity Member’s Club. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.
At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.
We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.
We are continuing to grow an elegant and aspirational lifestyle brand, creating a unique online and in-store experience that reflects the values and spirit of Maybourne. This is an exciting opportunity to join our team during the busy Christmas period, supporting our retail operations across both eCommerce and hotel properties.
In this role, you will play a vital part in providing exceptional customer service and ensuring smooth day-to-day operations throughout the festive season. Your primary focus will be managing customer queries via email, including delivery updates, returns, exchanges, and product knowledge requests. Additionally, you will serve as the key contact between our gift shop and online customers. This is a fantastic opportunity to gain experience in a dynamic retail environment and contribute to a growing team during a key trading period.
DUTIES AND RESPONSIBILITIES
- Manage and respond to customer inquiries via email, providing timely updates on orders, delivery issues, return requests, and general product inquiries.
- Take ownership of customer issues and strive to provide first-contact resolution, ensuring high levels of satisfaction.
- Offer exceptional support by proactively handling delivery delays or issues, coordinating with internal teams and our third-party warehouse to resolve customer concerns promptly.
- Utilise Shopify+ to manage and track customer orders, processing refunds, exchanges, and ensuring accurate order updates.
- Oversee sample management by organising, preparing, and tracking samples for press, coordinating couriers as needed.
- Communicate new product launches and collections to hotels via presentation template, ensuring all products are accurately represented, and keep internal documents updated.
- Collaborate with the suppliers and the warehouse to oversee stock intake and distribution, including managing allocations and hotel gifting transfers and acting as the key point of contact internally.
- Support the team in updating the eCommerce site, ensuring products are listed with correct pricing, descriptions, and imagery.
- Assist the retail team with ad hoc organisational and administrative tasks.
Who thrives here?
You are spirited, with an unwavering passion for exceeding expectations at every turn. Warmth and approachability define you, and collaboration is second nature. You possess an ambition that not only drives your personal growth but also elevates the team around you, inspiring excellence daily. Your innate curiosity and keen attention to detail allow you to anticipate needs effortlessly. For you, this is not just a job—it’s the next chapter in an extraordinary career.
Successful candidates for our Retail Coordinator - Christmas Temp opportunity will be:
- Customer-focused, with strong communication skills, particularly via email.
- Previous experience in an administrative or customer-facing role.
- Retail or eCommerce experience is preferred but not essential.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- A team player with strong communication and interpersonal skills, eager to learn and adapt.
- Proficiency in Microsoft Office, with basic Excel skills preferred.
The Maybourne Experience
At Maybourne, you’ll discover a vibrant, supportive community that celebrates creativity, entrepreneurial spirit, and innovative thinking. Our nurturing environment empowers you to bring your ideas to life and make your mark in every aspect of your role.
We are deeply committed to your growth, offering a range of tailored development opportunities across all levels and specialisms. Whether refining your craft or expanding your horizons, we help you shape a career as unique as you are.
Your dedication and hard work deserve to be recognised and celebrated. That’s why we ensure our rewards are as exceptional as the contributions you bring to Maybourne each day. In return for your hard work and dedication we offer you:
A Rewarding Career with Maybourne
At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.
Health Wellbeing
Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes
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- Option to purchase up to five additional days of annual leave per year.
- Monthly access to subsidised massage and podiatry treatments
- A programme of wellbeing initiatives, from mental health support to physical activity
- 24-hour confidential assistance helpline
- On- and off-site Occupational Health support
- Life assurance through our Death in Service scheme
- Eye care support, including vouchers and contributions towards glasses*
Flu vaccination vouchers*
Recognition Growth
- An extra paid day’s leave to celebrate your birthday
- Instant recognition and award programme, celebrating extraordinary contributions
- Dedicated in-house training and development to support your personal and professional growth
- Monthly colleague awards with generous prizes
- Opportunities for internal progression and cross-property moves
- ‘Introduce a Star’ referral scheme – with rewards of up to £1,500*
- Long service celebrations to honour your continued dedication
Financial Care
- A highly competitive salary package
Increased holiday entitlement after 3 and 5 years of service
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Family-first policies, including enhanced maternity and paternity pay
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Season ticket travel loans
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A generous pension scheme*
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- Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.
Moments to Remember
- Exceptional colleague rates of £50 per night across Maybourne properties for you and your family
- A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience*
- 50% off food and beverage across our restaurants and bars*
- Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations
- Thoughtful gifts to mark weddings, new arrivals, and retirements
- Selected benefits are subject to terms and conditions.
Maybourne operates some of the world’s most storied and extraordinary bespoke hotels, including Claridge’s, The Connaught, The Berkeley, The Emory, The Maybourne Beverly Hills and The Maybourne Riviera. Maybourne has a history of creating stories of distinction and unique experiences that reflect the individual nature of its properties, its guests and its people, whilst maintaining a timeless and intuitive service style that are the hallmarks of its values. Our Corporate Office houses departments with a global focus, working across all our properties. These departments include Sales, Marketing, PR, Reservations, Revenue, Retail, Human Resources, Finance, Construction Projects and Design. Working collaboratively, these teams come together to create stories of distinction that set our properties apart.
