Technical support associate Work, Jobs in Milton Keynes, Eng (with Salaries)

Tier 1 Technical Support Associate
8x8, Inc. —Aylesbury
- Monday to Friday
- English
- Analysis skills
- AI
Business Assurance Associate
Howden Group Holdings —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Powerpoint
- English
- Organisational skills
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- In-person
Quick apply
Credit Controller
Routeco —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- Data analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Credit Controller
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Employee discount
- Referral programme
Site Process Expert, EUSC Process Excellence
Amazon UK Services Ltd. —Milton Keynes
- Full-time
- English
- Analysis skills
- Bachelor's degree
3d
HR Generalist/ People Advisor (Temp to Permanent)
Michael Price Associates (trading as MPA) —Cranfield
- £34,000 - £35,000 a year
- Part-time
- Hybrid work
- Driving
- Travel
- Human resources
- Free parking
- Work from home
Quick apply
9d
Business Intelligence Developer
Northampton College —Northampton
- £31,944 - £35,307 a year
- Full-time
- Free parking
- Annual leave
Associate Brain Injury Case Manager
Adara Group Ltd —Northampton
- Part-time
- Hybrid work
- Case management
- Travel
- Organisational skills
Quick apply
4d
Reliability Maintenance Engineering Technician, STN8 RME
Amazon UK Services Ltd. —Milton Keynes
- Full-time
- Continuous improvement
Management Accountant
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
- Referral programme
European Technical Associate Director – Global VAT Compliance and Reporting
RSM UK —Milton Keynes
- Full-time
- Hybrid work
- Business development
- Analysis skills
6d
Head of Cloud Data
Network Rail —Milton Keynes
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- Azure
- Leadership
- Communication skills
- Free parking
- Annual leave
13d
Sales Specialist – Samsung Mobile
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- CRM software
- Business development
- Organisational skills
- Employee discount
- Referral programme
Reliability Maintenance Engineering Technician
Amazon UK Services Ltd. —Kettering
- Weekend availability
- Continuous improvement
- Flexible schedule
Associate Dentist
Zental —Milton Keynes
- Patient care
- Leadership
Quick apply
Associate Engineer, Ride & Show Engineering (Scenic)
NBCUniversal —Bedford
- Full-time
- Bachelor's degree
- Resort
Associate Director Private & Trusts Assurance
Grant Thornton UK LLP —Milton Keynes
- Full-time
- Mentoring
- Tax experience
- Employee discount
Senior CCaaS Solution Architect
Unisys —Milton Keynes
- Full-time
- ERP systems
- Bachelor's degree
- No degree
- Employee assistance programme
- Referral programme
Marketing Manager
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Data analysis skills
- Employee discount
- Referral programme
5d

I want to receive the latest job alerts for technical support associate in milton keynes, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support associate jobs near milton keynes, eng

Tier 1 Technical Support Associate

8x8, Inc. -
Aylesbury

Apply Now

Job details

Qualifications

Jira
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
User account provisioning
Ticket management
English
Analysis skills
VoIP
Technical support incident logging
Customer support
Customer interaction
Root cause analysis
AI
Help desk

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Associate you will offer first-line support to the company’s end customers across a broad range of queries, including billing, order management, Professional Services scoping, and technical issues. This is a great opportunity for a driven, curious individual to grow within a fast-moving technology company, continuously building on their skills and experience. This will be accomplished by delivering a differentiated, world-class customer experience, from first-contact query resolution to training and enabling customer self-service. Customers request assistance via many channels including phone, email, and our customer portal.
You have a passion for solving problems and delivering outstanding customer experiences. You will handle a variety of query types and customers — from those highly familiar with our products to those who are entirely new — and you must be able to adapt both your approach and your language to suit each individual. You must be able to quickly get to the root of a customer issue by gathering the necessary information, then either resolving it or routing it accurately within the organisation. Working within SLAs and keeping departmental and personal KPIs in mind is essential.

Responsibilities

Engage the customer through multiple channels like Phone, Chat, Web, and Email proactively, using case management tools like Salesforce and Jira
Handle a wide range of customer queries — including billing, order management, Professional Services scoping, and technical issues — following first-contact resolution principles wherever possible
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Provide configuration review, troubleshooting, fault isolation and root cause analysis for technical issues, using screen-sharing technology.
Adapt your communication style and approach to each customer, adjusting language and tone to match their level of familiarity with our products and ensuring every interaction is clear, confident, and appropriate to the individual

Empowerwering customers by promoting a Knowledge base and self-service

Set up new users' accounts and profiles workin,g working alongside internal teams
Work with senior engineers on escalated tickets
Log and escalate calls with third parties where required, ensuring communication back to the customer
Manage third-party vendors and suppliers
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Skills & Experiences Required

An essential requirement is an inquisitive mind and an enjoyment of problem-solving. We are looking for curiosity, coupled with a desire to make a difference:
Good written and spoken English, with advanced attention to detail
A good foundation of basic troubleshooting knowledge and customer support experience, with a genuine customer-first mindset
Awareness of IP telephony (VoIP) and unified communications
Exceptional customer service skills and the ability to tailor your communication style to suit customers with varying degrees of product knowledge, from first-time users to technical professionals
A driven, enthusiastic self-learner with strong analytical and problem-solving skills and the ability to think on your feet and adapt quickly as topics and priorities shift
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning
Experience providing support in a customer-facing role
An interest in AI tools and a willingness to adopt and work alongside AI-powered solutions as part of your day-to-day workflow
Team player with a positive attitude

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

technical support associate jobs in milton keynes, eng

Tier 1 Technical Support Associate

Business Assurance Associate

Freelance Associate Business Analyst Trainer - day rate

Credit Controller

Credit Controller

Site Process Expert, EUSC Process Excellence

HR Generalist/ People Advisor (Temp to Permanent)

Business Intelligence Developer

Associate Brain Injury Case Manager

Reliability Maintenance Engineering Technician, STN8 RME

Management Accountant

European Technical Associate Director – Global VAT Compliance and Reporting

Head of Cloud Data

Sales Specialist – Samsung Mobile

Reliability Maintenance Engineering Technician

Associate Dentist

Associate Engineer, Ride & Show Engineering (Scenic)

Associate Director Private & Trusts Assurance

Senior CCaaS Solution Architect

Marketing Manager

I want to receive the latest job alerts for technical support associate in milton keynes, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected