Customer service supervisor Work, Jobs in Colwick, Ntt (with Salaries)

Shift Leader - Nottingham - Part Time
Insomnia Cookies UK Ltd —Nottingham
- £13.21 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
12d
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Customer & Sales Support Team Leader
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Continuous improvement
- Team management
Quick apply
6d
Retail Supervisor – Part Time
Farmfoods —Bolsover
- £13.61 an hour
- Overtime
- Customer service
- Team management
- Retail management
- Annual leave
- Employee discount
Quick apply
Administration Team Leader (Radiology)
Nuffield Health —Derby
- Up to £30,750 a year
- Full-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Sunday Supervisor
Headway - the brain injury association —Eastwood
- £13.17 an hour
- Customer service
- Organisational skills
- Leadership
Operations Supervisor
Diamond Bus —Burton-On-Trent
- Customer service
- Microsoft Office
- Supervising experience
Front Office Supervisor
Marriott Leicester —Leicester
- £13.95 an hour
- Full-time
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
4d
Assistant Store Manager
M&S Opticians —Derby
- Sales
- Customer service
- Business development
Quick apply
Bar Shift Manager
Wetherspoon The Hykeham Manor —Lincoln
- From £28,676 a year
- Part-time
- Serving
- Hospitality
- Bar
- Free parking
- Store discount
Quick apply
Bar Shift Leader
Wetherspoon The Hykeham Manor —Lincoln
- From £13.41 an hour
- Part-time
- Hospitality
- Bar
- Cooking
- Free parking
- Store discount
Quick apply
Supervisor Hair & Beauty
Adel Professional —Derby
- £12.91 an hour
- Part-time
- Management
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
3d
SIA Door Supervisor - Derbyshire
NVC Security —Derby
- Part-time
- Hospitality
- Customer service
- English
Quick apply
Conference & Banqueting Supervisor
Marriott Leicester —Leicester
- £14.11 an hour
- Weekend availability
- Bar
- Supervising experience
- Hotel experience
- Employee discount
Quick apply
4d
Starbucks Shift Supervisor
EG Group —Derby
- £13.55 an hour
- 8 hour shift
- Hospitality
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
Team Leader/Duty Manager
Axed Nottingham —Nottingham
- £13 an hour
- Part-time
- Social media management
- Organisational skills
- In-person
- Store discount
- Flexitime
Quick apply
8d
Office Supervisor
Twinlakes Park —Melton Mowbray
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
- Free parking
- Employee discount
Quick apply
Shift Manager - Customer Experience
DPD Group UK —Lincoln
- £40,000 a year
- Full-time
- Customer service
- Computer skills
- Communication skills
- Free parking
Quick apply
12d
Shift Manager
Wingstop UK - Nottingham —Nottingham
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
Team Leader
NEXT —Nottingham
- £13.84 an hour
- Full-time
- Customer service

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Shift Leader - Nottingham - Part Time

Insomnia Cookies UK Ltd -
Nottingham

Quick apply

Job details

Part-time
£13.21 an hour
12 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Flexible schedule

Qualifications

Hospitality
Customer communication
Closing procedures
Quick service & fast food restaurant experience
Customer service
Food hygiene
Coaching
Mentoring junior staff
Upselling
Shift management
Cost control
Food safety and hygiene regulations
Retail team management
Supervising experience
Store management
Staff training
Opening procedures
Mentoring
Cleaning
Training & development
Team motivation leadership
Marketing

Full job description

We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!

Purpose of the Role

The Shift Leader supports the Store Manager in delivering the safe, efficient, and successful operation of the bakery during trading hours. Acting as the senior team member on shift, the Shift Leader leads the team to deliver exceptional customer experiences, strong operational standards, and consistent brand execution in line with Insomnia Cookies’ late-night, digital-first model.

This role is ideal for a confident, people-focused individual who thrives in a fast-paced environment, leads by example, and takes ownership of shift-level performance, team engagement, and operational delivery.

Business Context

Insomnia Cookies is a late-night, digital-first bakery delivering warm cookies to customers long after most bakeries have closed. The Shift Leader plays a critical role in ensuring each shift consistently delivers outstanding in-store and delivery experiences, while operating safely, compliantly, and in line with brand standards.

As the UK business continues to grow, Shift Leaders are key to embedding strong day-to-day routines, supporting the development of future leaders, and maintaining a positive, high-performing culture within the bakery.

Key Focus Areas

Shift Leadership: Lead the team during live trading, ensuring clear direction, pace, and accountability.

Consistency and Standards: Deliver Insomnia Cookies brand, operational, and food safety standards on every shift.

Operational Execution: Take ownership of shift-level operations, resolving issues quickly and escalating where required.

Customer Experience: Ensure every customer receives a consistently excellent Insomnia experience.

Commercial Awareness: Support sales growth, labour efficiency, and cost control during shifts.

Key Responsibilities

Commerciality & Shift Performance

Support delivery of store-level sales and labour targets during assigned shifts.
Use daily priorities and direction from the Store Manager to focus team effort.

Drive execution of promotions, upselling, and Limited Time Offers.
Follow stock and waste procedures.

Drive Sales & Profit Protection

Execute company-led promotions, LTOs, and product launches accurately on shift.
Support profit protection by deploying labour effectively and minimising waste.
Identify opportunities during shifts to improve sales or service and feedback to the Store Manager.

People Leadership & Development

Lead, motivate, and support Cookie Crew and Delivery Drivers during shifts.
Provide hands-on coaching and feedback to improve skills, confidence, and performance.
Support onboarding and training of new starters.
Role model Insomnia Cookies values, behaviours, and customer-first mindset.
Address minor performance or conduct issues in the moment, escalating where appropriate.

Marketing, Brand & Customer Experience

Deliver excellent in-store and delivery customer experiences during every shift.
Ensure marketing materials, LTOs, and new product launches are executed correctly.
Act as a brand ambassador by maintaining high standards of service, product quality, and presentation.

Operational Excellence & Compliance

Take responsibility for opening, closing, and late-night trading procedures when on shift.
Ensure compliance with health & safety, food hygiene, and operational standards at all times.
Maintain a safe, clean, and well-organised bakery environment.
Complete required checks and records accurately.
Escalate incidents, risks, or maintenance issues promptly to the Store Manager.

Candidate Profile

Experience
Previous experience in a supervisory or senior team member role within retail, QSR, or hospitality.
Experience working in fast-paced, customer-facing environments.
Exposure to late-night or delivery-led operations is desirable.

Leadership Style
Hands-on, approachable, and confident leading teams during live trading.
Leads by example and supports others through coaching and encouragement.
Communicates clearly and calmly under pressure.

Commercial Awareness
Understands the importance of sales, labour efficiency, and cost control.
Able to prioritise actions during shifts to support store performance.

Mindset & Traits
Energetic, reliable, and adaptable.
Takes ownership of shift performance and team experience.
Solutions-focused with the ability to manage competing priorities.
Motivated to develop and progress within Insomnia Cookies.

Success Measures

Consistent delivery of operational, food safety, and brand standards on shift.
Positive customer feedback and service outcomes.
Strong shift execution, pace, and team engagement.
Effective support of Store Manager priorities and store targets.
Demonstrated readiness for progression into Assistant Manager or Store Manager roles.

Sweet Perks

Flexible work schedules – get work to work around you!

Pension
Holiday Pay
Guaranteed paid day off for your birthday – Who wants to be at work on their birthday?
Guaranteed paid day off for your child’s birthday or pet’s birthday and we’ll throw another one in for your significant other – We are that nice!
50% Employee Discount
Employee assistance and wellness support
Excellent training through the Cookie College
Fun and exciting team environment
Unrivalled culture and values – Work with the team not by yourself
Enjoy a free cookie on every shift

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward and Insomnia Cookies has become a cult brand in the US known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding global footprint we are now here in the UK. We launched in Manchester in 2023, Sheffield in 2024 and are now coming to a city near you! Insomnia Cookies is revolutionising the cookie game by truly "Imagining What’s Possible"!

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customer service supervisor jobs in colwick, ntt

Shift Leader - Nottingham - Part Time

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