Technical support occupations Work, Jobs in Great Stretton, Lec (with Salaries)

Senior Technical Support Analyst
NEXT —Leicester
- From £37,816 a year
- Full-time
- Mentoring
- Training & development
- Communication skills
- Free parking
- Employee discount
12d
Desktop Support Engineer L1
Cameo —Leicester
- £24,784.50 - £25,000.00 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
4d
Technical Support Advisor
SolaX Power UK Ltd —Atherstone
- From £30,000 a year
- Full-time
- Software troubleshooting
- English
- No degree
- Free parking
- Employee discount
Quick apply
Support Officer
Leicester City Council —Leicester
- £32,061 - £34,434 a year
- Full-time
- Travel
7d
Technical customer Support Advisor
Blauberg UK —Leicester
- £28,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
IT Desktop Support Technician
Piping Rock UK Ltd —Leicester
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
3d
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Computer literacy
- Analysis skills
- Travel
13d
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
14d
Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Warehouse IT Support Associate
Wayfair —Lutterworth
- £13.53 - £16.36 an hour
- Full-time
- Customer service
- SQL
- Presentation skills
- Annual leave
- Employee discount
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
4d
Service Desk Analyst
Health Research Authority —Nottingham
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Continuous improvement
1h
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply
IT & Technical Support Apprentice
Global Telemetrics —Coalville
- £8 an hour
- Google Suite
- Organisational skills
- In-person
Quick apply
4h
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Revenue Systems Enablement Partner
Ideagen —Ruddington
- Salesforce
- AI
- Communication skills
11d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Microsoft Office
- AWS
Application Specialist
MHR INTERNATIONAL UK LIMITED —Ruddington
- Customer service
- Salesforce
- Human resources
- Employee discount
- Referral programme

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Senior Technical Support Analyst

NEXT -
Leicester

Apply Now

Job details

Full-time
From £37,816 a year
12 days ago

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Technical troubleshooting
Incident management
Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
Business processes
Internal department liaison
IT support
Mentoring
Technical writing
ServiceNow
Problem management
Professional development mentoring
Training & development
Root cause analysis
Communication skills
PowerShell scripting
PowerShell
Time management

Full job description

We're looking for a Senior Technical Support Analyst to join our Online Credit & Payments team, based from the NEXT Head Office in Leicestershire!

The Role:

As a Senior Technical Support Analyst, you’ll play a pivotal role in keeping NEXT’s core IT systems running smoothly and efficiently. Acting as a trusted expert, you’ll tackle complex technical issues, collaborate directly with internal teams and third-party partners, and keep key stakeholders informed every step of the way.

You won't just react to problems—you’ll look ahead to prevent them, improving our processes and sharing your knowledge to help the wider team grow. Whether you’re guiding junior colleagues or supporting major business events, NEXT will provide you with the resources and environment you need to perform at your best.

What You’ll Take On:

Take ownership of complex technical incidents from first report to resolution, getting to the true root cause to prevent recurring issues.
Work alongside internal user groups, cross-functional IT teams, and external vendors to coordinate seamless troubleshooting and keep everyone up to date.
Perform routine system monitoring , health checks, and essential daily administrative tasks to maintain overall operational stability.
Mentor and upskill junior analysts through daily guidance, technical training, and supportive peer reviews.
Create clear, high-quality technical documentation and troubleshooting guides for the team's knowledge base.
Spot opportunities to streamline existing support workflows , proposing practical solutions that enhance the overall user experience.
Handle sensitive or escalated issues with empathy and professionalism , ensuring positive outcomes even during busy periods.

What You’ll Bring:

A logical, analytical approach to problem-solving and a genuine drive to learn and adapt.
Strong organisation and time-management skills , with the ability to prioritise busy workloads and stay calm under pressure.
Great communication skills , enabling you to translate technical detail clearly for both technical and non-technical stakeholders.
Proven experience with Active Directory, system log analysis, monitoring platforms (such as Grafana, Dynatrace, or ELK), and Service Now.
A collaborative mindset and a passion for supporting others , helping junior team members build their skills and confidence.
Familiarity with change and problem management processes , alongside a solid commitment to information security standards. (Scripting skills in PowerShell or Batch files are a great bonus!)

If you have the technical expertise and a collaborative mindset to strengthen the systems our colleagues rely on, we would love to see your application.

#LI-NI1
#LI-Hybrid

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Company performance based bonus
Sharesave scheme
On-site Nursery available; OFSTED outstanding in all areas
10% off most partner brands & up to 15% off Branded Beauty
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
Restaurants with great food at amazing prices
Access a digital GP and other free health and wellbeing services
Free on-site parking
Financial Wellbeing - Save, track and enhance your financial wellbeing
Apprenticeship - Grow and develop on the job whilst gaining a qualification
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

Apply Now

Refine Your Search

technical support occupations jobs in great stretton, lec

Senior Technical Support Analyst

Desktop Support Engineer L1

Technical Support Advisor

Support Officer

Technical customer Support Advisor

IT Desktop Support Technician

Associate Field Services Technician, IT

IT Support Analyst 2nd Line

Service Desk Coordinator

Powered Access Customer Support Engineer

Warehouse IT Support Associate

Support Analyst

Service Desk Analyst

IT Helpdesk Analyst

2nd Line Support Engineer - Nottingham based

IT & Technical Support Apprentice

Service Desk Analyst

Revenue Systems Enablement Partner

Senior Service Desk Engineer

Application Specialist

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