Centre manager Work, Jobs in Hugglescote, Lec (with Salaries)

Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
8d
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Coalville
- Full-time
- Management
- Bachelor's degree
- Leadership
14d
Car Sales Controller/ Assistant Store Manager
Carsa Limited —Mountsorrel
- Up to £60,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Health & wellbeing programme
- Referral programme
Quick apply
Strategic Housing Specialist Fosse Way
Ministry of Justice —Leicester
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
13d
Female Support Worker - Hugglescote (LE67)
Accomplish —Coalville
- £14.05 - £14.75 an hour
- Military
- Annual leave
- Employee assistance programme
Quick apply
Business Services Administrator-HMP Fosse Way
Serco Plc —Leicester
- £26,510 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
5h
Contact Centre Quality Administrator
Tyrefix UK —Ibstock
- Up to £30,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Gym membership
Club Development Coordinator
Nottingham Trent University —Nottingham
- £28,608 - £32,089 a year
- Full-time
- Hybrid work
- University
- Travel
- Annual leave
- Employee discount
11d
Retail Manager
Redgate Farm Animal Sanctuary —Coalville
- £13.50 an hour
- Full-time
- Travel
- Organisational skills
- In-person
Quick apply
12d
Visitor Services Officer
Forestry Commission —Ashby-De-La-Zouch
- £26,959 a year
- Part-time
- Customer service
- Maintenance
- Microsoft Office
4d
Head of Academy Performance Support
Leicester City Football Club Ltd. —Loughborough
- Weekend availability
- Management
- English
- Rehabilitation centre
- Free parking
- Annual leave
9d
Retail Shop Assistant
Redgate Farm Animal Sanctuary —Coalville
- £12.71 an hour
- Part-time
- Customer service
- Administrative experience
- Travel
Quick apply
Customer Service Advisor - Nottingham
HM Revenue and Customs —Nottingham
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
9h
Centre Head and Curriculum Manager
The Manufacturing Technology Centre —Coventry
- £57,000 - £70,000 a year
- Full-time
- Management
- Travel
Quick apply
10d
Retreat Centre Assistant Manager
Purley Chase Centre —Atherstone
- £30,000 - £35,000 a year
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
Quick apply
Business Manager
Reed In Partnership —Derby
- £34,500 - £41,000 a year
- Full-time
- Management
- Sales
- Driving
- Annual leave
- Flexible schedule
Cover Tutor
Serco Group —Leicester
- £28,000 - £34,000 a year
- Full-time
- English
- Employee assistance programme
Commercial Lead - Property and Facilities Management
Metropolitan Police —Kilburn
- £74,766 - £77,775 a year
- Full-time
- Hybrid work
- English
- Project management
Operational Support Grade - HMP Leicester (Prison Support Role)
Ministry of Justice —Leicester
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme

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Customer Service Manager

First Fence -
Swadlincote

Quick apply

Job details

Full-time
£35,000 - £37,000 a year
8 days ago

Benefits

Cycle to work scheme
Annual leave
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Analysis skills
Human resources
Leadership
Communication skills

Full job description

Welcome to First Fence - where security meets innovation!

As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Salary: £35,000-£37,000 per annum

Hours: 42.5 hours per week, Monday to Friday between the hours of 07:00-18:00

Location: Swadlincote, Derby, DE11 8EA

Why First Fence?

Same-day delivery across the UK
Six strategic locations, including our National Distribution Centre
Extraordinary growth since 2010
️ Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. ️ #FirstFence #SecurityInnovation #JoinOurTeam

Position:

As a Customer Service Manager, you will lead a high-performing team dedicated to delivering exceptional customer experiences. You will oversee daily operations, coach and develop team members, implement service improvements, and ensure all interactions reflect the company’s values and commitment to excellence. By fostering a culture of accountability, collaboration, and continuous improvement, you will ensure every customer receives professional, efficient, and caring support.

Key Responsibilities:

Team Leadership: Lead, motivate, and coach the customer service team to achieve clear performance goals and boost morale. Foster a customer-first culture by recognising achievements and communicating the impact of their work.

Talent Development & Onboarding: Coach team members with regular feedback, performance reviews, and targeted training. Recruit, train, and assist with onboarding new colleagues, ensuring immediate understanding of products, systems, and service expectations.

Operational Excellence & Analytics: Monitor daily operations to ensure prompt and professional handling of all customer queries. Use performance data (e.g., response time, satisfaction scores) and analytics to identify trends, measure success, and implement improvement plans.

Strategic Improvement: Develop, implement, and standardise service processes and standards consistent with company values. Drive continuous improvement through new technologies and customer feedback systems to enhance service quality and efficiency.

Customer Resolution: Personally handle complex customer escalations using empathy and sound judgment for fair, timely resolutions. Maintain accurate CRM records for data integrity.

Collaboration: Partner with departments like sales, logistics, and finance to ensure seamless communication and resolve cross-functional issues impacting customers.

Stakeholder Communication: Prepare regular reports for senior management summarising service performance, challenges, and proposed solutions.

Managing People: Follow procedures such as investigations, disciplinaries, wellbeing meetings and related processes following all company policies, collaborating with HR where required.

This list is not exhaustive

Requirements:

How You'll Do It:

Strong leadership, coaching, and communication skills, with the ability to inspire and engage teams.
Proficiency in CRM systems, SAP, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Excellent problem-solving and conflict-resolution abilities, with a calm and professional approach under pressure.
Strong analytical skills and ability to interpret performance data to drive improvements.
Highly organised, detail-oriented, and capable of managing multiple priorities simultaneously.
Good financial and commercial awareness, with the ability to manage budgets and service KPIs effectively.

Other information:

Join Us for a Career Beyond Ordinary!

Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job – we're offering a lifestyle!

✨ Benefits Snapshot:

️ Cycle to Work Scheme

Discounts and Cash Back Benefits Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme

33 Days Annual Leave (inclusive of Bank Holidays)

️ Employee Product Discounts

Recognition Rewards

Ready for a career that cares about YOU? Apply now and let's redefine success together! #JoinTheTeam #CareerGrowth #WellnessMatters #FirstFence

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.

Quick apply

Refine Your Search

centre manager jobs in hugglescote, lec

Customer Service Manager

Global Senior Manager, Customer Happiness (1 year contract)

Area Manager, Customer Fulfillment

Car Sales Controller/ Assistant Store Manager

Strategic Housing Specialist Fosse Way

Female Support Worker - Hugglescote (LE67)

Business Services Administrator-HMP Fosse Way

Contact Centre Quality Administrator

Club Development Coordinator

Retail Manager

Visitor Services Officer

Head of Academy Performance Support

Retail Shop Assistant

Customer Service Advisor - Nottingham

Centre Head and Curriculum Manager

Retreat Centre Assistant Manager

Business Manager

Cover Tutor

Commercial Lead - Property and Facilities Management

Operational Support Grade - HMP Leicester (Prison Support Role)

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