Reception manager Work, Jobs in Kings Hill, Ken (with Salaries)

Guest Service Manager
Holiday Inn Express London-Croydon —Croydon
- £28,100 a year
- Full-time
- Hotel
- Supervising experience
- Front desk
- Employee discount
Quick apply
4d
Admin Assistant
Scott Pallets —Rainham
- Full-time
- Sales
- Microsoft Office
- Data entry
- Employee discount
- Referral programme
Quick apply
8d
Assistant Manager
The British Queen, Locksbottom —Orpington
- £40,000 - £42,000 a year
- Full-time
- Bar
- Restaurant management
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Operations Support Lead
Burney Street Practice —London
- £15 an hour
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
- Sick pay
Quick apply
Part Time Receptionist /Events Administrator
Cruising Association —London
- £26,500 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Free parking
Quick apply
8d
Day Concierge
Rendall & Rittner —London
- £29,480 a year
- Full-time
- Hotel
- Front desk
- Guest services
- Employee assistance programme
- Employee discount
3d
Receptionist (Maternity Cover)
Central & Thorpe Surgery —Westcliff-on-Sea
- £12.90 an hour
- Overtime
- GP surgery experience
- English
- Administrative experience
- Annual leave
- Sick pay
Quick apply
3d
Corporate Receptionist
NAB-Jones Lang LaSalle Services —East Grinstead
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
Quick apply
11d
Senior Host/Receptionist
Big easy restaurants —London
- £15 - £17 an hour
- Full-time
- Management
- Front desk
- Restaurant
- Employee discount
Quick apply
3d
Dental Receptionist
Chopra & Associates Dental surgery —Sittingbourne
- Full-time
- Computer literacy
- No experience needed
- Cleaning
Quick apply
Receptionist/Customer Service Assistant
Kingfisher House Business Centre —Bromley
- £13.00 - £14.50 an hour
- Part-time
- Microsoft Office
- Front desk
- Cleaning
- Free parking
Quick apply
1d
Receptionist/Administrator
Pickhurst Surgery, Bromley BR2 7JF —Bromley
- From £12.75 an hour
- Part-time
- Customer service
- GP surgery experience
- English
Quick apply
7d
Receptionist
Dandara —Royal Tunbridge Wells
- Customer service
- Microsoft Office
- Front desk
- Employee assistance programme
Head of Front of House
Baily Garner —London
- £30,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Office Manager
EC Group —London
- Hybrid work
- Organisational skills
- Front desk
- IT
- Annual leave
Medical Receptionist
Waterfield House Surgery —Royal Tunbridge Wells
- From £12.71 an hour
- Part-time
- Microsoft Outlook
- Customer service
- GP surgery experience
- Free parking
Quick apply
11d
Receptionist/Sales Advisor
Reynolds Group —Bexley
- From £12.71 an hour
- Weekend availability
- Sales
- Customer service
- Administrative experience
- Free parking
- Gym membership
Quick apply
6d
Assistant Practice Manager
Barnard Medical Group —Sidcup
- Full-time
- In-person
- Annual leave
Quick apply
Receptionist
Nore Academy —Sheerness
- £8,557 - £8,693 a year
- Microsoft Office
- Databases
- Front desk
- Health & wellbeing programme
Quick apply
10d
Office Coordinator & Resident Liaison
NSM Services Limited —South Ockendon
- From £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
Quick apply
4d

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Guest Service Manager

Holiday Inn Express London-Croydon
Croydon

Quick apply

Job details

Full-time
£28,100 a year
4 days ago

Benefits

Discounted or free food
Company pension
Canteen
Company events
Employee discount

Qualifications

Front of house supervision
Hotel and accommodations experience
Internal department liaison
Complaint handling
Supervising experience
Front desk
Training & development
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hotel experience
Hospitality management

Full job description

Guest Service Manager

Holiday Inn Express London - Croydon

At Holiday Inn Express London - Croydon , we’re looking for exceptional individuals who are passionate about hospitality and committed to delivering outstanding guest experiences. Our 156-room hotel offers modern comfort with a warm, friendly service that stands out.

We are currently seeking a Guest Service Manager to join our dedicated team on a full-time basis. If you're motivated, professional, and bring personality and passion to everything you do, we want to hear from you.

About the Role

Reporting to the Deputy General Manager, the Guest Service Manager plays a key leadership role within the hotel. You’ll work closely with a small, dynamic team to ensure smooth daily operations, deliver excellent service, and handle guest feedback effectively. This is a hands-on, front-facing position where you’ll lead by example, motivating your team to exceed guest expectations at every opportunity.

You’ll need to be proactive, adaptable, and confident in decision-making, with a genuine passion for delivering hospitality that goes above and beyond.

Key Responsibilities

Lead, motivate and develop the front-of-house team to deliver exceptional guest service aligned with Holiday Inn Express brand standards.
Ensure team readiness at the start of each shift and provide support during busy periods.
Handle guest feedback and complaints with professionalism and efficiency, ensuring timely resolution and follow-up.
Promote a service culture where guest satisfaction is a top priority and positive feedback is regularly achieved.
Maintain a solid understanding of hotel systems and tools (e.g. Guestline, credit card terminals, etc.).
Encourage continuous improvement, upskilling team members through coaching and hands-on training.
Ensure effective daily communication within the team and across departments.
Maintain strict security procedures and report any potential risks to the Deputy General Manager.

What We're Looking For

Previous experience in a similar supervisory or managerial role (e.g. Reception Team Leader or Assistant Front Office Manager).
Strong leadership and interpersonal skills, with a hands-on approach to problem solving.
Calm under pressure and capable of making sound decisions independently.
A passion for hospitality and genuine care for creating memorable guest experiences.
Excellent communication skills and a keen eye for detail.

What’s In It for You?

We believe in supporting our people so they can thrive – both professionally and personally. Here’s what we offer:

A competitive salary
Ongoing career development and training opportunities
Incentive and bonus programmes
Pension scheme
Discounted hotel room rates for you, your friends, and family
A supportive, friendly work environment with clear communication from leadership

Ready to Take the Next Step?

If you're an experienced hospitality professional ready to grow your career and make a real impact, we’d love to hear from you. Apply now by sending your CV – and take the first step toward joining our winning team at Holiday Inn Express London - Croydon .

Job Types: Full-time, Permanent

Pay: £28,100.00 per year

Benefits:

Canteen
Company events
Discounted or free food
Employee discount

Experience:

Opera PMS: 2 years (required)
Hotel Reception : 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

reception manager jobs in kings hill, ken

Guest Service Manager

Admin Assistant

Assistant Manager

Operations Support Lead

Part Time Receptionist /Events Administrator

Day Concierge

Receptionist (Maternity Cover)

Corporate Receptionist

Senior Host/Receptionist

Dental Receptionist

Receptionist/Customer Service Assistant

Receptionist/Administrator

Receptionist

Head of Front of House

Office Manager

Medical Receptionist

Receptionist/Sales Advisor

Assistant Practice Manager

Receptionist

Office Coordinator & Resident Liaison

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