Support associate Work, Jobs in Shillington, Bdf (with Salaries)

1st Line Service Desk Analyst
Intercity Technology —Shefford
- Employee assistance programme
Court Associate
HM Courts & Tribunal Service —Cambridge
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
7d
Warehouse Associate (Part‑Time, Potential to Full‑Time)
TYLOS LOGISTICS LTD —Milton Keynes
- £12.71 an hour
- Part-time
- Computer literacy
- English
- Analysis skills
Quick apply
2d
Retail Associate
TK Maxx —Biggleswade
- Part-time
- Customer service
- No experience needed
- Employee discount
5d
Team Member (Admin)
NEXT —Milton Keynes
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Cash handling
- Employee discount
8d
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- In-person
Quick apply
11d
Tier 1 Technical Support Associate
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Analysis skills
Fulfilment Associate
PLUG JP LIMITED —Amersham Station
- £14 - £18 an hour
- Part-time
- Quality control
- Organisational skills
- Warehouse experience
- Free parking
- Employee discount
Quick apply
7d
Clinical Support Administrator/Receptionist
PrimaryCareCareers —Ampthill
- £24,710 - £25,140 a year
- Front desk
- IT
- Communication skills
Associate
Homesense —Milton Keynes
- Part-time
- Customer service
- Employee discount
2h
Clinical Support Administrator/Medical Secretary
PrimaryCareCareers —Ampthill
- £24,800 - £25,300 a year
- Administrative experience
- Front desk
- IT
Saturday Retail Sales Advisor
Brewers Decorator Centres —Bedford
- £5,389 - £5,627 a year
- Customer service
- Communication skills
- Retail sales
- Employee assistance programme
11d
Sample Dispatch Logistics Technician
Avantor —Stevenage
- Full-time
- Microsoft Excel
- IT
- Communication skills
- Annual leave
Associate Practitioner
Opcare —Cambridge
- Full-time
- Anatomy knowledge
- English
- Experience working with children
- Referral programme
- Sick pay
Quick apply
Sales Associate
Trek Bicycle Corporation Ltd —St Albans
- Part-time
- Hospitality
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Associate
Sunglass Hut —Hemel Hempstead
- Customer service
Operations Associate
Gopuff —Cambridge
- Part-time
- Google Suite
- Restaurant experience
- Annual leave
Quick apply
Sample Dispatch Technician
Avantor —Stevenage
- Full-time
- Laboratory experience
- No degree
- Communication skills
- Annual leave
Team Member
NEXT —Waltham Cross
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
7d
Business Assurance Associate
Howden Group Holdings —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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support associate jobs near shillington, bdf

1st Line Service Desk Analyst

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Live chat
Technical troubleshooting
Desktop support
SCCM
Incident queue management
GCSE
IT service management
Ticket management
Computer hardware
MTA
Remote access software
Technical support incident logging
TeamViewer
ServiceNow
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Active Directory
CompTIA A+
Remote diagnostics

Full job description

About The Role

Solve problems. Support people. Power great service. Be our next 1st Line Support Analyst!

We’re looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. You’ll be the first point of contact for IT support, helping users resolve issues quickly and keeping their technology running smoothly.

This is a role for someone who enjoys problem solving, helping people, and learning new technology. You’ll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience.

Our Service Desk supports customers 24/7, but this role operates on a 19:00–07:00 4 days on, 4 days off shift pattern as part of the wider team. You will need to attend our Meppershall office for your initial training and induction, and future training sessions.

About the Role

As a 1st Line Support Analyst, you’ll be the friendly voice and technical support behind every ticket.

You’ll log, investigate, and resolve incidents, keeping users informed and ensuring service levels are met. When issues require deeper investigation, you’ll escalate them to senior engineers with clear documentation and context.

You’ll work with colleagues across the business and support users at every level, from junior staff to senior stakeholders, adapting your communication style to suit.

What You’ll Do as a 1st Line Support Analyst: Provide first-line technical support

Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals
Carry out initial network diagnostics for Wi-Fi, VPN, and DNS issues
Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM

Manage incidents and service requests

Log, track, and update tickets in the service desk system
Ensure incidents are handled within agreed service levels
Escalate complex issues to senior engineers when required

Deliver excellent customer service

Communicate clearly with non-technical users via phone, email, and chat
Maintain a professional, friendly, and helpful approach in every interaction

What You’ll Bring Experience & Knowledge

Experience in a 1st Line IT Support or Helpdesk environment (desirable but not essential)
Understanding of IT infrastructure, including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows and Microsoft 365
Exposure to Active Directory (password resets, account management)
Awareness of service desk platforms such as ServiceNow or HaloPSA
Understanding of ITIL principles

Skills

Strong troubleshooting and problem-solving ability
Clear communication with both technical and non-technical users
Ability to prioritise tasks in a fast-paced environment
Comfortable using remote support tools

Qualifications (desirable)

GCSE Maths and English (Grade C or above)
CompTIA A+
Microsoft Technology Associate
ITIL v4 Foundation

What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

support associate jobs in shillington, bdf

1st Line Service Desk Analyst

Court Associate

Warehouse Associate (Part‑Time, Potential to Full‑Time)

Retail Associate

Team Member (Admin)

Freelance Associate Business Analyst Trainer - day rate

Tier 1 Technical Support Associate

Fulfilment Associate

Clinical Support Administrator/Receptionist

Associate

Clinical Support Administrator/Medical Secretary

Saturday Retail Sales Advisor

Sample Dispatch Logistics Technician

Associate Practitioner

Sales Associate

Sales Associate

Operations Associate

Sample Dispatch Technician

Team Member

Business Assurance Associate

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