Scheme manager Work, Jobs in Coryton, Dev (with Salaries)

Customer Service Manager
Ruby UK Ltd —Beaworthy
- £30,000 - £40,000 a year
- Weekend availability
- CRM software
- Continuous improvement
- In-person
- Free parking
- Annual leave
Quick apply
Fostering Business Support Manager - West Country
Five Rivers Child Care Ltd —Plymouth
- £29,675 a year
- Part-time
- Microsoft Excel
- Customer service
- Administrative experience
- Store discount
- Health & wellbeing programme
Quick apply
10d
Project Accounts Coordinator
Beacon Comms —Tavistock
- Full-time
- Microsoft Excel
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Sustainability Graduate
Rittal-CSM —Plymouth
- £31,547 a year
- Full-time
- Computer literacy
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Supply Chain Manager
Tungsten West —Plympton
- £50,000 - £55,000 a year
- Full-time
- ERP systems
- In-person
- Free parking
Quick apply
6d
Care Coordinator
Helping Hands —Plymouth
- £30,000 a year
- Full-time
- Supervising experience
- Recruiting
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Home Manager
Sanctuary Care —Launceston
- £63,679.80 a year
- Full-time
- Management
- Nursing home
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
11d
Administration Assistant - Payroll
B Comms —Tavistock
- Full-time
- Microsoft Word
- Customer service
- English
- Free parking
Quick apply
Assistant to Head of Operations (FTC)
Sartorius —Stonehouse
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Project Accounts
B Comms —Tavistock
- Full-time
- Microsoft Excel
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Community Ranger Wild Culm
Forestry Commission —Halwill
- £30,105 a year
- Full-time
- Presentation skills
- Communication skills
Bobcat Field Sales Manager
HAMBLYS Ltd —Launceston
- £25,000 - £35,000 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Work from home
Quick apply
Payroll Manager
The Manor House Hotel (Okehampton) Ltd. —Okehampton
- £33,000 - £36,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
13d
Partnerships & Client Care Coordinator
Stride Treglown —Plymouth
- Part-time
- CRM software
- Computer literacy
- Travel
Quick apply
Contracts Administrator/Scheduler
Westcountry Maintenance Services Ltd —Bideford
- £26,000 - £32,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
- Employee discount
- Gym membership
Quick apply
12h
General Manager
The Cider Press —Devonport
- £30,000 - £35,000 a year
- Full-time
- Bar
- Customer service
- Business development
- Employee discount
Quick apply
Family Practice Manager - Barristers' Chambers
KBG Chambers —Plymouth
- £26,000 - £31,000 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
- Free parking
- Sick pay
Quick apply
4d
Assistant Trial Manager
Plymouth University —Plymouth
- £35,608 - £38,784 a year
- Microsoft Word
- University
- Communication skills
- Annual leave
- Employee assistance programme
4d
Registered Manager
Trevi Women Ltd —Plymouth
- £44,610 - £48,162 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
12d
Site Manager
Sureserve —Plymouth
- Up to £42,500 a year
- Management
- IT
- Construction experience
Quick apply

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Customer Service Manager

Ruby UK Ltd -
Beaworthy

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year

Benefits

Free parking
Annual leave
Company pension
On-site parking

Qualifications

CRM software
Internal department liaison
Complaint handling
Continuous improvement
Continuous improvement cycles oversight
Management reporting
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills
Time management

Full job description

Customer Service Manager

Job Type: Full Time, Permanent

About Ruby UK Ltd

Ruby UK Ltd is a family-run business specialising in the manufacture and supply of high-quality timber products throughout the UK. We pride ourselves on delivering exceptional customer service and building lasting relationships with our customers.

We are looking for an experienced Customer Service Manager to lead our customer service department, ensuring every customer receives a professional, efficient and friendly experience from enquiry through to aftersales support.

The Role

This is a varied, hands-on management role where no two days are the same. You will be responsible for overseeing the customer service team, managing customer relationships, improving processes and working closely with our manufacturing, logistics and sales teams to ensure the highest level of customer satisfaction.

The successful candidate will be confident in managing people, resolving complex customer queries and identifying opportunities to improve the overall customer experience.

Key Responsibilities

Lead, motivate and develop the Customer Service team.
Manage the day-to-day running of the customer service department.
Deal with escalated customer enquiries and complaints professionally and efficiently.
Monitor customer satisfaction and identify areas for continuous improvement.
Develop and implement customer service procedures and best practices.
Work closely with production, logistics and sales to ensure customer expectations are met.
Manage customer communication regarding deliveries, lead times and aftersales support.
Review customer feedback, Trustpilot reviews and complaints to identify trends and implement improvements.
Produce customer service reports and departmental KPIs.
Support recruitment, induction, training and performance management of customer service staff.

About You

We're looking for an experienced and driven Customer Service Manager who is passionate about delivering exceptional customer experiences and leading a high-performing team. This role would suit someone who genuinely wants to make a difference, take ownership of the customer journey and play an active role in driving the business forward.

The ideal candidate will have:

A minimum of two years' experience in a Customer Service Management role.
Proven experience managing, motivating and developing a customer service team.
Excellent leadership, communication and interpersonal skills.
Strong organisational and time management abilities, with the ability to prioritise multiple tasks in a fast-paced environment.
Excellent IT skills, including confidence using Microsoft Office and CRM or order management systems.
A calm, professional and solutions-focused approach when dealing with challenging situations and customer escalations.
The confidence to make decisions and take ownership of issues through to resolution.
A proactive mindset with a passion for continuous improvement and identifying ways to enhance both customer satisfaction and internal processes.
A willingness to get involved across the wider business, working closely with other departments to achieve the best outcomes for our customers.
The ability to lead by example, inspire others and promote a positive, supportive working culture.
Experience within manufacturing, construction, timber, builders' merchants or a similar product-based environment would be highly advantageous but not essential.

We are looking for someone who doesn't simply want to manage a customer service department, but someone who wants to help shape it. We want a manager who is passionate about creating an outstanding customer experience, empowering their team to succeed, building strong relationships with customers and colleagues, and continuously looking for ways to improve how we work. If you thrive on making a real impact, enjoy working collaboratively and take pride in delivering exceptional service, we'd love to hear from you.

Working Hours

This is a full-time position, working 45 hours per week.

As part of this role, you will be required to work weekends on a rota basis to support the needs of the business. Flexibility is essential, as additional hours may be required to meet business demands.

What We Offer

Competitive salary.
Company pension scheme.
28 days Annual Leave.
Friendly, supportive family business environment.
Ongoing training and development opportunities.
Discretionary company bonus scheme.
Long-term career progression opportunities.

If you are an organised, customer-focused leader with a passion for delivering exceptional service, we would love to hear from you.

Please send your CV and a covering letter to [email protected]

Please note that applications submitted via Indeed will not be considered. Only applications sent directly to the email address above will be reviewed.

Due to the high volume of applications we receive, we are only able to contact candidates selected for an interview. If you have not heard from us within 6 weeks of submitting your application, please assume that your application has been unsuccessful on this occasion.

If you believe you have the skills, experience and passion we're looking for, we'd love to hear from you and encourage you to apply.

We look forward to hearing from you.

Pay: £30,000.00-£40,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

scheme manager jobs in coryton, dev

Customer Service Manager

Fostering Business Support Manager - West Country

Project Accounts Coordinator

Sustainability Graduate

Supply Chain Manager

Care Coordinator

Home Manager

Administration Assistant - Payroll

Assistant to Head of Operations (FTC)

Project Accounts

Community Ranger Wild Culm

Bobcat Field Sales Manager

Payroll Manager

Partnerships & Client Care Coordinator

Contracts Administrator/Scheduler

General Manager

Family Practice Manager - Barristers' Chambers

Assistant Trial Manager

Registered Manager

Site Manager

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