Complaints handler Work, Jobs in Uk (with Salaries)

Complaints Handler
Creditspring —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Financial services
11d
Learner Retention Executive
Tempdent —Remote
- £28,000 - £30,000 a year
- Part-time
- Remote
- Communication skills
- Annual leave
Quick apply
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Home Claims Handler
Trinity Claims —Tonbridge
- £29,000 - £31,000 a year
- Remote
- Analysis skills
- Free parking
- Annual leave
Quick apply
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- In-person
- Annual leave
Quick apply
First Line Complaints Handler
Love Business Group —Bolton
- £27,842 a year
- Full-time
- Hybrid work
- Communication skills
- Referral programme
Quick apply
1d
Complaints Handler-Italian Speaking
Collinson —Haywards Heath
- Hybrid work
- Hotel
- Continuous improvement
- Organisational skills
Senior Complaints Specialist, EMEA
Airwallex —London
- Full-time
- English
- AI
- Communication skills
2d
Complaints Handler
Baker Snell —Exeter
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Phone etiquette
- Free parking
- Health & wellbeing programme
Quick apply
4d
Complaints Handler
Service Box Group Limited —Hove
- £26,500 - £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Gym membership
Quick apply
4d
Subsidence Claims Handler
Trinity Claims —Tonbridge
- £30,000 - £35,000 a year
- Remote
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Case Handler - Reactive Repairs
Civic Recruitment Limited —Maidstone
- Full-time
- Computer literacy
- Administrative experience
- Analysis skills
Quick apply
1d
Complaint Handler
Diligenta —Peterborough
- From £29,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
- Employee discount
Quick apply
1d
Better at Home Call Handler
Watford & Three Rivers Trust —Hertford
- £23,660 a year
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
Customer Solutions Complaints Handler
The AA —Cheadle
- Up to £26,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Claims Team Leader
Tesco Insurance —Newcastle upon Tyne
- £33,040 - £41,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Travel
Major and Complex Loss Handler - Home Claims
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Annual leave
Interim Complaint Handler
Harrow Health CIC —Rickmansworth
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
8d
Regulated Complaint Handler
NEXT —Leicester
- £14.66 - £16.99 an hour
- Full-time
- Communication skills
- Banking
- Free parking
- Employee discount
8d
Property Claims Handler
Integra Insurance Solutions Ltd —Leeds
- £28,000 - £32,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply

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complaints handler jobs near uk

Complaints Handler

Creditspring -
London

Apply Now

Job details

11 days ago

Qualifications

Financial Conduct Authority guidelines
Complaint handling
Continuous improvement
Organisational skills
Financial services
Customer interaction
Root cause analysis
Communication skills

Full job description

We are Creditspring, a new way of borrowing that focuses on its members and provides them with safe and efficient short-term financial products.

We're a fast-growing FCA-regulated consumer credit company. We have members, not customers and we take a lot of pride in that!

As one of the UK’s only subscription finance company in the market, we truly have a unique value proposition. Our mission is very clear; to improve the financial stability and resilience of our members. We do this through the products we provide, the partnerships we have, and our educational content. We want our members, and everyone in the UK to be able to better manage their finances and steer them away from high-cost, unregulated credit options.

About the role

We are looking for a proactive and detail-oriented Complaints Handler to join our Complaints team. The role will involve investigating, managing, and resolving customer complaints in a fair, consistent, and timely manner, ensuring that customers receive appropriate outcomes and that feedback is used to improve our products, services, and processes.

The successful candidate will be responsible for reviewing complex customer concerns, analysing information from multiple sources, identifying root causes, and producing clear and well-balanced responses that demonstrate consideration of the customer’s circumstances.

While previous complaints handling experience is desirable, we welcome applications from individuals with strong investigation, communication, and problem-solving skills gained from customer service, financial services, regulated industries, or other relevant environments.

Responsibilities

Manage a portfolio of customer complaints from initial receipt through to final resolution, ensuring regulatory and internal service standards are met.
Conduct thorough, fair, and impartial investigations, reviewing customer communications, account history, policies, procedures, and supporting evidence.
Produce clear, empathetic, and well-reasoned complaint responses that address customer concerns and explain outcomes effectively.
Determine appropriate resolutions, including corrective actions, goodwill gestures, and escalation of complex or high-risk cases where required.
Ensure all complaint handling aligns with FCA regulatory requirements, internal policies, and Treating Customers Fairly (TCF) principles, with a strong focus on supporting vulnerable customers.
Support responses to external dispute resolution bodies, including the Financial Ombudsman Service (FOS), where applicable.
Analyse complaint trends and root causes, providing insight and recommendations to improve products, processes, customer journeys, and overall complaint performance.
Work collaboratively with Customer Operations, Compliance, Risk, Legal, and Product teams to resolve complaints efficiently and contribute to continuous improvement initiatives.

What you'll need to succeed:

Strong written and verbal communication skills, with the ability to explain complex information clearly and professionally.
Strong attention to detail and the ability to analyse information from multiple sources.

Excellent organisational skills with the ability to manage competing priorities and meet deadlines.

A customer-focused approach with the ability to balance empathy with fair and consistent decision-making.

Confidence working independently, taking ownership of cases, and making informed decisions.

Ability to handle sensitive information with discretion and professionalism.

Strong problem-solving skills and the ability to investigate issues thoroughly.

Desirable

Previous experience handling customer complaints, investigations, disputes, or escalated customer queries.

Experience working within financial services, consumer credit, insurance, utilities, telecommunications, or another regulated environment.

Knowledge of complaint handling principles, regulatory expectations, or Financial Ombudsman Service processes.

Experience reviewing customer journeys, policies, procedures, or account information to determine fair outcomes.

Experience identifying trends, root causes, or opportunities for process improvement.

Don’t meet all the listed requirements? Research shows that women and people of underrepresented groups often don't apply for jobs unless they're 100% qualified. As an equal opportunities employer, we know that diversity is a key part of our teams' successes - so if your experience doesn’t fit perfectly but this role excites you, we’d love for you to apply. We’re committed to Creditspring being an inclusive environment where employees feel welcomed, valued and listened to; we want you to thrive as your true self.

Please note that the People Team is contactable only via [email protected]. Unsolicited emails to other team members will not be actioned

Apply Now

Refine Your Search

complaints handler jobs in uk

Complaints Handler

Learner Retention Executive

Airport Station Manager

Home Claims Handler

Head of Claims

First Line Complaints Handler

Complaints Handler-Italian Speaking

Senior Complaints Specialist, EMEA

Complaints Handler

Complaints Handler

Subsidence Claims Handler

Case Handler - Reactive Repairs

Complaint Handler

Better at Home Call Handler

Customer Solutions Complaints Handler

Claims Team Leader

Major and Complex Loss Handler - Home Claims

Interim Complaint Handler

Regulated Complaint Handler

Property Claims Handler

I want to receive the latest job alerts for complaints handler in uk

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