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Manager, International Process Improvement

Insulet Corporation -
London

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Job details

Full-time

Qualifications

Six Sigma Black Belt
Data mining
Management
English
Bachelor's degree
Continuous improvement
Leadership

Full job description

Job Summary

The Manager, International Process Improvement is a hands-on, impactful leadership role within the Global Operations organization. This role is fully accountable for the day-to-day management, service delivery, and strategic optimization of two primary pillars: the Global Fleet program and GSA (Germany, Switzerland, Austria) Business Operations administrative support.

Leading a team that includes the Senior Specialist, Process Excellence, the Manager serves as a Global Service Owner (GSO). The primary mission is to establish a center of excellence by deploying design thinking, process-led solution design, and continuous improvement (CI) methodologies. The successful candidate will stabilize and run these international corporate services, while aggressively driving digital transformation, automation (RPA), and AI-enabled workflows to enhance the internal customer experience.



Key Responsibilities

1. Team Leadership & Service Governance

People Management: Direct, mentor, and coach the Senior Specialist, Process Excellence, ensuring clear alignment on daily operational priorities and project-based improvement goals.

Process Governance: Partner with Global Process Owners (GPOs) and functional leaders to effectively govern international corporate services and facilitate organizational alignment.

Service Levels & KPIs : Set guiding KPIs for Fleet and GSA administrative operations, ensure precise measurement, establish baselines, and maintain a rolling Service Development Plan.

Service Catalog Management: Oversee and champion the usage of the regional service catalog , continuously improving entries based on employee and stakeholder feedback.

2. Process Optimization & Digital Transformation

Process Re-engineering: Use Lean Six Sigma and advanced process design techniques to eliminate operational waste and transform legacy manual workflows into highly scalable global standards.

Automation & AI Integration: Partner with IT to identify , prioritize, and implement digital tools, robotic process automation (RPA), machine learning (ML), and AI-driven solutions (e.g., automated ordering portals, chatbots).

Workflow Architecture: Define the technical "Global Service Blueprints" for asset lifecycles, ensuring seamless vehicle swap-overs, minimal contract friction, and efficient document tracking.

3. Fleet & GSA Operational Accountability

Global Fleet Oversight: Maintain accountability for the end-to-end lease lifecycle, global policy governance, and strategic vendor relationship management with leasing partners and OEMs.

GSA Administrative Excellence: Oversee the operational hub providing support to GSA commercial teams, ensuring regional tax, payroll, and corporate documentation are processed accurately and timely .

Compliance & Audit Management: Establish strict global audit rhythms to validate Benefit-in-Kind ( BiK ) taxation, local fringe benefit deductions, and cross-border financial reconciliations.

Data Stewardship: Maintain a "single source of truth" for service data, providing executive-level reporting on global financial performance, compliance metrics, and TCO optimization.

Education and Experience

Minimum Requirements:

Experience: 7-8+ years leading business process design, transformation, and service improvement activities in an international GBS, BPO, or corporate consulting context.

Leadership Track Record: Demonstrated experience managing professional-level direct reports or leading cross-functional project matrices in a global environment.

Education: A good bachelor's degree in a related field .

Methodology: Lean, Six Sigma (Green or Black Belt), or Agile certification is preferred , with a track record of coaching improvement methodologies.

Languages: Fluency in wri tten and spo ken English is required

Preferred Skills and Competencies

Collaborative Consultant: Exceptional stakeholder management skills; able to cut through matrixed complexity, influence without direct authority, and bring teams along on a change journey.

Digital Champion: A strong, practical interest in deploying automated and intelligent technologies (RPA, AI, process data mining) to enhance administrative workflows.

Global & Regional Navigator: Deep understanding of managing corporate services across multiple time zones, cultures, and strict European/global regulatory and tax frameworks.

Business Acumen: Ability to translate corporate strategy into practical continuous improvement (CI) and customer experience (CX) strategies that drive tangible financial results.

Standalone Capability: A self-starter who excels in "Role Number One" environments, capable of building and running functions with minimal supervision .

Physical & Travel Requirements

Flexible workday to accommodate different international time zones.

International travel will be required, approximately 10%.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Please read our Privacy Notice to learn how Insulet handles your personal information when you apply .

Apply Now

Refine Your Search

bpo senior manager jobs

Manager, International Process Improvement

Digital Sales District Manager

Procurement Manager (fixed term)

Global Business Services Senior Manager

Enterprise Partnerships Manager (BPO Solutions)

Senior Sales Manager | Remote

Professional Services Sourcing Manager

Security Regional Operations Manager

Sales Executive, Print & Document Solutions

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