Job Summary
The Manager, International Process Improvement is a hands-on, impactful leadership role within the Global Operations organization. This role is fully accountable for the day-to-day management, service delivery, and strategic optimization of two primary pillars: the Global Fleet program and GSA (Germany, Switzerland, Austria) Business Operations administrative support.
Leading a team that includes the Senior Specialist, Process Excellence, the Manager serves as a Global Service Owner (GSO). The primary mission is to establish a center of excellence by deploying design thinking, process-led solution design, and continuous improvement (CI) methodologies. The successful candidate will stabilize and run these international corporate services, while aggressively driving digital transformation, automation (RPA), and AI-enabled workflows to enhance the internal customer experience.


1. Team Leadership & Service Governance
People Management: Direct, mentor, and coach the Senior Specialist, Process Excellence, ensuring clear alignment on daily operational priorities and project-based improvement goals.
Service Levels & KPIs : Set guiding KPIs for Fleet and GSA administrative operations, ensure precise measurement, establish baselines, and maintain a rolling Service Development Plan.
2. Process Optimization & Digital Transformation
Automation & AI Integration: Partner with IT to identify , prioritize, and implement digital tools, robotic process automation (RPA), machine learning (ML), and AI-driven solutions (e.g., automated ordering portals, chatbots).
Workflow Architecture: Define the technical "Global Service Blueprints" for asset lifecycles, ensuring seamless vehicle swap-overs, minimal contract friction, and efficient document tracking.
3. Fleet & GSA Operational Accountability
GSA Administrative Excellence: Oversee the operational hub providing support to GSA commercial teams, ensuring regional tax, payroll, and corporate documentation are processed accurately and timely .
Data Stewardship: Maintain a "single source of truth" for service data, providing executive-level reporting on global financial performance, compliance metrics, and TCO optimization.
Experience: 7-8+ years leading business process design, transformation, and service improvement activities in an international GBS, BPO, or corporate consulting context.
Methodology: Lean, Six Sigma (Green or Black Belt), or Agile certification is preferred , with a track record of coaching improvement methodologies.
Preferred Skills and Competencies
Digital Champion: A strong, practical interest in deploying automated and intelligent technologies (RPA, AI, process data mining) to enhance administrative workflows.
Physical & Travel Requirements
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
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