Block manager Work, Jobs in New Forest, Ham (with Salaries)

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Customer Experience Executive

Alternative Events -
Christchurch

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
10 days ago

Benefits

Work from home
Company events
On-site parking

Qualifications

Client engagement
Customer service
Data management
Accommodation booking
Relationship building
Organisational skills
Relationship management
Initiative
Customer support
Customer interaction
Networking
HubSpot
Copywriting

Full job description

CUSTOMER EXPERIENCE EXECUTIVE

Full-time | Hybrid role: sits within the marketing team and reports to the Marketing Director

£27-30K per annum

OVERVIEW

Alternative Events runs invitation-only, free-to-attend residential conferences for the legal and accountancy professional services sectors. As we scale toward significantly higher delegate numbers we're creating a brand-new role dedicated entirely to the delegate experience.

You'll personally invite key influencers and target contacts to attend, then be the single point of contact for every delegate from registration through to post event. You will make sure they turn up, have an exceptional experience, and even bring others with them.

WHAT YOU'LL DO

Own the delegate relationship, 1-1

Personally reach out to key influencers and target contacts (including new data) with personal invitations to attend
Be the direct, personal point of contact for every registered delegate
Handle all delegate customer service enquiries
Send personalised reminders and calendar invites to make sure delegates actually show up
Connect with every delegate on LinkedIn, invite them to follow our page, and engage with their posts to build a genuine ongoing relationship

Grow attendance through referral

Review new registrations as they land and identify other people at that company who could/should attend
Reach out 1-1 encouraging delegates to bring colleagues
Track and follow up on referral activity

Manage accommodation and logistics

Be the go-to person for delegates who get a complimentary room – handling queries and working with the wider team on room allocation, where people are staying, and getting to and from the venue
Be the go-to person for delegates who don't get a complimentary room - talking them through waitlist status, hotel options, and getting to and from the venue
Negotiate block-booking rates with local hotels for delegates booking their own accommodation
Liaise with the ops team on attendee numbers, accommodation requirements, and dietary or special needs
Work with the ops and venue teams on on-site logistics
Be the onsite liaison for delegates during the event itself

Own the data

Take full ownership of delegate booking data and keep it up to date on HubSpot
Constantly interrogate the data: which companies are attending, and could they send more people? Which companies attended last year but coming this year
Work with the CRM Manager to run regular gap analysis, spotting missing or under-represented target companies and turning those gaps into a prioritised outreach list
Track attendance against last year's numbers and against target, and use that to drive where your 1-1 effort goes next

WHAT WE'RE LOOKING FOR

Exceptional customer service instincts
A natural relationship-builder
Uses their initiative
Sharp with data
A strong copywriter
Incredibly organised
HubSpot preferrable

Sound like you? We'd love to hear from you. Send your CV and a short note on why this role appeals to [email protected].

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
On-site parking
Work from home

Application question(s):

Do you have experience in a customer-facing or customer service role?
Do you have experience writing external communications to customers or clients?
Will you be able to reliably commute to BH23 6NX on a regular basis?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Christchurch BH23 6NX

Quick apply

Refine Your Search

block manager jobs in new forest, ham

Customer Experience Executive

Document Controller

Senior Knowledge Exchange and Enterprise Fellow (Knowledge Mobilisation)

Student Communications Coordinator

Capital Works Programme Manager

Waking Nights Support Worker Residential Children’s Home

Specialist Doctor in General Adult Liaison Psychiatry

Block Manager

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Development Manager

Senior Knowledge Exchange and Enterprise Fellow: (Knowledge Mobilisation & Community Connector)

Programme Delivery Manager

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Service Charge Accountant

Mathematics and Statistics Officer

Inshore Survey Manager

Mobile Cleaner

Marine Technical Manager

Clinical Specialist

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