Patient access occupations Work, Jobs in Hedge End, Ham (with Salaries)

Call Handler
Living Well Partnership —Southampton
- From £12.71 an hour
- Part-time
- Communication skills
- Office experience
- Free parking
- Health & wellbeing programme
Quick apply
21h
Treatment Co-ordinator
mydentist —Southampton
- From £14 an hour
- Part-time
- Sales
- Communication skills
- Free parking
- Employee discount
Quick apply
Receptionist
Envisage Dental UK —Whiteley
- Part-time
- Administrative experience
- Cleaning
- Communication skills
- Free parking
Quick apply
13d
Access Manager
University Hospital Southampton NHS Foundation Trust —Southampton
- £39,959 - £48,117 a year
- Full-time
- Team management
- In-person
- Leadership
- Annual leave
- Employee discount
12h
Imaging Administrator
Spire Healthcare —Southampton
- Full-time
- Phone etiquette
- Annual leave
Support Medical Secretary
Medical Secretaries —Southampton
- £25,350 - £26,325 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
10d
Medical Receptionist/Administrator
Eastleigh Medical Practice —Eastleigh
- £13.00 - £13.25 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Data entry
Quick apply
13d
Referral Pathway Coordinator
University of Southampton —Southampton
- £27,319 - £30,378 a year
- Full-time
- Maintenance
- Administrative experience
- University
Senior Patient Support Advisor
Leightons Opticians & Hearing Care —Southampton
- £31,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Mentoring
8d
Bank Receptionist
Spire Healthcare —Southampton
- Part-time
- Microsoft Outlook
- Customer service
- Communication skills
- Free parking
- Annual leave
Administrator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,272 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- IT
Ward Administrator FTC
Spire Healthcare —Southampton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Annual leave
Maternity Cover - Patient Co-ordinator
Chawton Park Surgery —Alton
- From £12.71 an hour
- Part-time
- Administrative experience
- In-person
- Office experience
- Free parking
- Sick pay
Quick apply
Care Co-ordinator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Fareham
- £28,392 - £31,157 a year
- Full-time
- Microsoft Powerpoint
- Management
- Case management
2d
Front Desk Administrator
Living Well Partnership —Southampton
- £12.71 an hour
- Part-time
- Driving
- Travel
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
21h
Administrative Assistant
Bupa —Winchester
- £26,800 a year
- Full-time
- Computer literacy
- Administrative experience
- Front desk
- Employee discount
- Gym membership
Quick apply
Dental Receptionist
Parkway Dental Care —Havant
- From £13 an hour
- Full-time
- Organisational skills
- In-person
- Communication skills
- Store discount
- Employee discount
Quick apply
9d
Receptionist (Winchester)
Eclipse Foot Clinic Ltd —Winchester
- £25,350 a year
- Part-time
- English
- Microsoft Office
- Front desk
- Annual leave
Quick apply
14d
Medical Receptionist/Administrator
The Clanfield Practice —Waterlooville
- From £12.71 an hour
- Part-time
- GP surgery experience
- Administrative experience
- Organisational skills
Quick apply
1d
Care Coordinator/Navigator
Homewell Practice - (GP practice) —Havant
- £12.71 an hour
- Part-time
- In-person
Quick apply
14d

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Call Handler

Living Well Partnership -
Southampton

Quick apply

Job details

Permanent | Part-time | Full-time
From £12.71 an hour
21 hours ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Triage
GCSE
Patient service
Appointment booking and call handling
Outbound calling
Communication skills
Office experience

Full job description

Hours: exact working hours to be agreed upon following appointment

Full time-37.5 hours per week

Part time- 30 hours per week

Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.

Overall Aim of role:

Provide patients and other callers with a compassionate, professional call handling service, to signpost callers to appropriate services efficiently and positively.

Are you confident on the phone, enjoy helping people, and thrive in a fast-paced environment? We are looking for a Call Handler to join our small, friendly, and diverse team at St Luke’s Surgery.

Key Responsibilities:

Work as part of a busy team to handle inbound and outbound calls to the practice from patients, relatives, carers and other healthcare providers.
Utilise excellent communication and listening skills to obtain information and accurately assess patients’ needs and expectations.
Appropriately manage patients’ expectations in a calm and courteous manner.
Use sound judgement and knowledge of processes and care pathways, to ensure that patients are appropriately signposted, advised or triaged on first contact, helping to reduce call volumes and the need for subsequent contact. This may include directing patients outside of General Practice.
Treat callers with dignity and respect at all times
Promptly complete any follow up actions after calls such as seeking clinical advice, sending electronic tasks or liaising with third party providers.
Sensitively and effectively manage potentially emotionally challenging or complex calls and endeavour to defuse difficult situations where possible.
Ensure all contacts with patients are clearly and accurately documented on the computer system at the time of contact.
Support elderly patients and those who do not have access to online services
Direct and support patients to book appointments online where appropriate.
Send clear and informative text messages to patients.
Proactively encourage formal feedback from patients about the service they have received, to enable the Partnership to identify learnings to help improve our services.

What We’re Looking For

A confident communicator who enjoys talking on the phone
Someone who is organised and able to remain calm under pressure
Previous experience in a similar role is preferred, but not essential as full training will be provided.

What we can offer you!

5 weeks holiday pro rata PLUS bank holidays
NHS pension scheme membership with a 14.38% employer contribution rate
Employee Wellbeing initiatives
Employee Assistance Programme
Cycle to work scheme
Monthly employee award
Investment in developing your skills and progression opportunities, across the Partnership
First consideration for other internal recruitment opportunities

To apply:

Please email your up to date CV and covering letter to [email protected]
Closing Date: 23rd August 2026
Please note that this role requires candidates to have the legal right to work in the UK
Please be aware that all employees of the Partnership will be DBS (Disclosure and Barring Service) check.
We encourage new applicants who have not previously applied for this role

Thank you for your interest and we look forward to hearing from you.

Pay: From £12.71 per hour

Benefits:

Additional leave
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in hedge end, ham

Call Handler

Treatment Co-ordinator

Receptionist

Access Manager

Imaging Administrator

Support Medical Secretary

Medical Receptionist/Administrator

Referral Pathway Coordinator

Senior Patient Support Advisor

Bank Receptionist

Administrator

Ward Administrator FTC

Maternity Cover - Patient Co-ordinator

Care Co-ordinator

Front Desk Administrator

Administrative Assistant

Dental Receptionist

Receptionist (Winchester)

Medical Receptionist/Administrator

Care Coordinator/Navigator

I want to receive the latest job alerts for patient access occupations in hedge end, ham

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