Software development specialist Work, Jobs in Kingsclere, Ham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
4d
Category Specialist
AWE —Reading
- £36,710 - £47,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Free parking
- Annual leave
10d
Lighting Technician
Designs for Lighting Ltd —Winchester
- £24,000 - £28,000 a year
- Full-time
- Hybrid work
- Engineering
- English
- In-person
- Work from home
- Sick pay
Quick apply
11d
Applied AI Engineer (.NET/C#)
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- Master's degree
- Software development
- In-person
Quick apply
eLearning Instructional Designer
Flourish —Newbury
- £32,000 a year
- Hybrid work
- Bachelor's degree
- AI
- Communication skills
- Annual leave
- Employee assistance programme
12d
Junior Designer
Timber Technology Ltd —Church Crookham
- Full-time
- In-person
Quick apply
5d
Junior Mechanical Design Engineer
MKP Consultants —Winchester
- £30,000 - £48,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
4d
IT Project Manager
KNAPP U.K. Limited —Chalgrove
- Full-time
- Remote
- Training & development
Software Engineer
Pexip —Reading
- Full-time
- Computer networking
- In-person
- Work from home
Quick apply
Graduate Mechanical Design Engineer
MKP Consultants —Winchester
- £30,000 - £48,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
1d
IT Asset Manager
Unum Group —Basingstoke
- Full-time
- Analysis skills
8d
Graduate Engineering Geologist
Fugro —Wallingford
- Full-time
- Engineering
- Leadership
- Communication skills
- Referral programme
Marketing Manager (maternity cover)
Mary Hare School —Newbury
- £36,363 - £39,152 a year
- Full-time
- Budgeting
- In-person
- School
- Free parking
- Employee assistance programme
Quick apply
Systems Engineer (System Design Specialist)
Leidos —Farnborough
- £47,600 - £61,000 a year
- Full-time
- System design
- Organisational skills
- Agile
- Annual leave
- Work from home
Project Support Manager
Crown Plus limited —Tidworth
- Up to £35,000 a year
- Full-time
- Civil engineering
- Microsoft Outlook
- Engineering
Quick apply
11d
AI & Automation Specialist
ECMWF —Reading
- £76,384 a year
- Hybrid work
- English
- Master's degree
- Analysis skills
IT Engineer
QinetiQ —Farnborough
- £51,975 - £57,750 a year
- Full-time
- Engineering
- Mentoring
- Employee discount
4d
Property Manager
Belvoir Sales & Lettings —Basingstoke
- £33,000 - £45,000 a year
- Full-time
- Driving
- In-person
- Negotiation
Quick apply
7d
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- Master's degree
- Software development
- In-person
Quick apply
Digital Transformation Manager
Balfour Beatty —Basingstoke
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
4 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

software development specialist jobs in kingsclere, ham

Second Line Support

Category Specialist

Lighting Technician

Applied AI Engineer (.NET/C#)

eLearning Instructional Designer

Junior Designer

Junior Mechanical Design Engineer

IT Project Manager

Software Engineer

Graduate Mechanical Design Engineer

IT Asset Manager

Graduate Engineering Geologist

Marketing Manager (maternity cover)

Systems Engineer (System Design Specialist)

Project Support Manager

AI & Automation Specialist

IT Engineer

Property Manager

Applied AI Engineer – Prompting & Evaluation

Digital Transformation Manager

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