Patient access occupations Work, Jobs in Springbank, Gls (with Salaries)

Patient Access Officer, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Part-time
- Negotiation
- Annual leave
- Employee discount
Private Patient Co-ordinator
Spire Healthcare —Worcester
- Full-time
- CRM software
- Sales
- Communication skills
- Free parking
- Annual leave
Dental Receptionist
Evesham Dental Health Team —Evesham
- £15 an hour
- 8 hour shift
- Social media management
- Administrative experience
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
12h
Receptionist/Administrator
Upton Surgery —Worcester
- £12.71 an hour
- Part-time
- Front desk
- IT
- In-person
Quick apply
3d
Urology Cancer Pathway Navigator, Band 5
Gloucestershire Hospitals NHS Foundation Trust —Cheltenham
- £32,073 - £39,043 a year
- Full-time
- Management
- Data entry
- Organisational skills
- Annual leave
- Employee discount
12d
Referral Taker
Gloucestershire County Council —Gloucester
- £28,142 - £29,540 a year
- Hybrid work
- English
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Care Co ordinator
Voyage Care —Gloucester
- £14.34 an hour
- Management
- Customer service
- Computer literacy
- Employee discount
5d
Medical Secretary, Band 3 Oncology
Gloucestershire Hospitals NHS Foundation Trust —Cheltenham
- £25,760 - £27,476 a year
- Full-time
- Organisational skills
- Typing
- Communication skills
Clinical Administrator
Specsavers Worcester Hearing Centre —Worcester
- £12.91 an hour
- Weekend availability
- Administrative experience
- Organisational skills
- Computer skills
- Employee discount
Quick apply
4d
Receptionist/Phlebotomist
The Arrow Surgery —Alcester
- From £12.71 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- GP surgery experience
- Free parking
Quick apply
5d
Patient Services Administrator
Alton Street Surgery —Ross-on-Wye
- From £12.21 an hour
- Part-time
- Medication administration
- Administrative experience
- Front desk
- Annual leave
Quick apply
Administration and Clerical Assistant, Band 2
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,272 a year
- Full-time
- Administrative experience
- Organisational skills
- Front desk
- Annual leave
Medical Receptionist Full Time
Pendeen Surgery —Ross-on-Wye
- From £13.44 an hour
- Weekend availability
- Word processing
- Writing skills
- Administrative experience
- Free parking
- Flexitime
Quick apply
3d
Receptionist (Maternity Cover)
Dockham Surgery —Cinderford
- From £11,100.85 a year
- Front desk
- IT
- In-person
- Free parking
Quick apply
10d
Surgical Secretary, Band 3 - Colorectal Surgery
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- English
- Microsoft Office
- Databases
- Annual leave
- Employee discount
10d
Patient Advisor
Optical Express Group —Cheltenham
- £27,500 a year
- Full-time
- Sales
- Customer service
- Patient care
- Annual leave
- Employee assistance programme
2d
Receptionist/Administrator
Winchcombe Medical Centre —Cheltenham
- From £12.71 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
- Annual leave
Quick apply
1d
Admissions Support Worker
The Nelson Trust —Stroud
- £25,000 - £27,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Referral programme
Full time Patient Care Team Member
Supafoot Cheltenham Ltd —Cheltenham
- £13.50 an hour
- Full-time
- Sales
- Computer literacy
- Administrative experience
- Employee discount
- Sick pay
Quick apply
Podiatry Patient Administrator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Management
- Administrative experience
- Typing
- Annual leave

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Patient Access Officer, Band 3

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Part-time
£25,760 - £27,476 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Patient appointment coordination
Filing
Process improvement
Internal department liaison
Complaint handling
Appointment booking and call handling
Patient appointment data entry
Negotiation

Full job description

Head & Neck, Band 3, Patient Access Officer

30 hours per week

To provide administrative support to the Head & Neck admissions teams, including the booking of appointments for patients requiring surgical procedures into outpatient clinics and theatre lists.

To ensure patients are booked within Trust waiting time targets and to ensure all clinic and theatre capacity is fully utilised.

Contact patients for Admission and negotiate appointments
Book patients within clinical and trust waiting time targets
Process cancellations and re-appoint patients
Fully utilise all clinic & theatre capacity
Liaise with clinical staff
Booking investigations as requested by the clinical team, including negotiation of dates with the patients
Validate each patient’s pathway by checking and updating RTT codes
Regularly informing the Unit Coordinator about progress and flagging up as a matter of urgency any issues
Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements.
As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately.
To work flexibly and pro-actively as part of a team while adapting to the demands of the department/team as required.
To cover colleagues during absences/annual/sick leave as directed by the Unit Coordinator
To undertake routine office duties
To liaise with relevant team members to ensure that any process changes run smoothly
To work with the Supervisor and Booking Coordinators as appropriate

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Equality, Diversity and Inclusion is crucial to ensuring fairness, celebrating differences and creating environments where everyone feels valued and empowered to contribute.

To deliver the highest standard of care at Gloucestershire Hospitals, we foster an environment that promotes inclusivity, ensuring that both our staff can thrive and our patients receive services tailored to their needs.

Key Responsibilities

Contact patients for Admission and negotiate appointments with patients wherever possible and any additional co-ordination of staff, equipment, stock, facilities, and paperwork.
Using the PTL, Book patients within clinical and trust waiting time targets and guidelines
Process cancellations and re-appoint patients observing trust waiting times.
Ensure that patients are aware of their appointment dates and all relevant information.
Fully utilise all clinic & theatre capacity and maintaining a list of patients who are fit, willing and able to come in at short notice.
Liaison with clinical staff and their secretaries regarding their waiting lists.
Booking investigations as requested by the clinical team, including negotiation of dates with the patients and creating correspondence if appropriate
Validate each patient’s pathway by checking and updating RTT codes
Regularly informing the Unit Coordinator about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc.
Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements.
As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately.
To work flexibly and pro-actively as part of a team and ensure that the workload is shared out equally and performed to excellent, efficient and safe standards while adapting to the demands of the department/team as required.
To cover colleagues during absences/annual/sick leave as directed by the Unit Coordinator. You may also be required to undertake job rotation for cross cover as well as for development and training purposes.
To undertake routine office duties including photocopying, faxing and filing of notes and correspondence and any other appropriate duties commensurate with the role, as required at the request of your line manager.
To liaise with relevant team members to ensure that any process changes run smoothly and efficiently.
To work with the Elective Bookings Supervisor and Booking Coordinators as appropriate.

Professional Development, Education and Training

Fully participate in the Trust’s appraisal system review and personal development planning process on an annual basis.
Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process
Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
Contribute positively to the effectiveness and efficiency of the teams in which he/she works.
To adhere to the Trust’s Kindness and Respect Policy.

Management and Leadership

There is no budgetary or supervisory responsibility with this post.

Communications and Working Relationships

Patients, relatives and / or carers.
Consultants and their team
Nursing staff
Anaesthetists
Medical Secretaries
General Practitioners in Primary Care
Outpatient staff
Theatre management and administration
Day Surgery staff
Health Records staff
Unit Coordinator
Elective Bookings Supervisor and Booking Coordinators
General management team

General Working Conditions

The applicant will need to be able to deal with a very stressful and challenging environment. At any time, staff could be faced with difficult or sensitive situations, aggressive or threatening behaviour and need to use tact and diplomacy.
Movement of medical notes may be required This can range from one set of notes to bags weighing up to 10kg
Use of Visual Display Unit (VDU) on a daily basis (Workstation assessments undertaken), will be sitting at the desk for a major part of the day.
Dealing with sensitive and confidential information
The work pattern in unpredictable due to interruptions from telephone enquiries, emails, visits from clinicians and external personnel.
Priorities can change during the day.

Apply Now

Refine Your Search

patient access occupations jobs in springbank, gls

Patient Access Officer, Band 3

Private Patient Co-ordinator

Dental Receptionist

Receptionist/Administrator

Urology Cancer Pathway Navigator, Band 5

Referral Taker

Care Co ordinator

Medical Secretary, Band 3 Oncology

Clinical Administrator

Receptionist/Phlebotomist

Patient Services Administrator

Administration and Clerical Assistant, Band 2

Medical Receptionist Full Time

Receptionist (Maternity Cover)

Surgical Secretary, Band 3 - Colorectal Surgery

Patient Advisor

Receptionist/Administrator

Admissions Support Worker

Full time Patient Care Team Member

Podiatry Patient Administrator

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