Technical support Work, Jobs in Little Budworth, Chs (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
Technical Support (Telecoms) - 1st Line
Radius Limited —Crewe
- Full-time
- Employee assistance programme
Quick apply
5d
Technical Support Advisor
Radius Limited —Crewe
- From £26,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
1d
IT Technician
Shaw Education Trust —Stoke-on-Trent
- £30,024 - £33,700 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- School
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Junior Support Specialist
Booking Experts —Chester
- Hybrid work
- Hospitality
- Hotel
- Communication skills
- Annual leave
IT Support Engineer
Eurolaser technologies —Chester
- £2,000 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
HR Systems Administrator
Elior UK —Macclesfield
- £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
Quick apply
11d
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Systems Administrator
The Monal Technology and Business Systems UK Ltd —Stockport
- £2,900 - £3,200 a month
- Full-time
- Maintenance
- SharePoint
- In-person
Quick apply
1d
Internal IT Technician
Datel Computing —Warrington
- £27,500 a year
- Full-time
- SharePoint
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
3d
IT Technician
Trafford Council —Trafford
- £25,989 - £28,142 a year
- Monday to Friday
- School
1d
Technical Support Agent Level 2
Custodia —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- Communication skills
- Free parking
- Annual leave
2d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- In-person
- Phone etiquette
- Communication skills
Quick apply
ICT Technician
The Heath Family Trust —Whiston
- £28,142 - £31,022 a year
- Full-time
- Travel
- In-person
- School
Quick apply
10d
Junior IT Technician
The Heath Family Trust —Whiston
- £26,403 - £26,824 a year
- Full-time
- Travel
- In-person
- School
Quick apply
10d
Technical Support Engineer
KION Group AG —Stockport
- Weekend availability
- Travel
- Communication skills
- Flexible schedule
IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
IT Technician
Sumer —Stoke-on-Trent
- Writing skills
- Maintenance
- Organisational skills
Quick apply
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Continuous improvement
Quick apply

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First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

Apply Now

Job details

£28,461.32 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
TCP
Avaya
Customer service
LAN
Microsoft Exchange
Windows
ITIL
IT
TCP/IP
Communication skills
Active Directory

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

technical support jobs in little budworth, chs

First Line Technical Support

Technical Support (Telecoms) - 1st Line

Technical Support Advisor

IT Technician

Junior Support Specialist

IT Support Engineer

Technical Support Agent Level 2

HR Systems Administrator

Help-Desk support analyst (1st line)

Systems Administrator

Internal IT Technician

IT Technician

Technical Support Agent Level 2

Support Analyst

ICT Technician

Junior IT Technician

Technical Support Engineer

IT Support Engineer

IT Technician

IT Specialist

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