Group manager Work, Jobs in Ponteland, Nbl (with Salaries)

Customer Experience Manager
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Annual leave
Quick apply
4d
Team Manager - Operations
The Rudd Group —Wideopen
- £35,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Free parking
- Referral programme
Quick apply
7d
Sales Advisor
The White Company —Ulgham ED
- Customer service
- Employee discount
Practice Manager
Morpeth - 23 Cosmetic Dental Clinic —Ulgham ED
- Full-time
- Hospitality
- Team management
- Budgeting
- Employee assistance programme
Quick apply
9d
Business Operations & Client Manager
On Fabrications Ltd (OnFab) —Cramlington
- Up to £40,000 a year
- Full-time
- CRM software
- Inventory control
- Business development
- Free parking
Quick apply
13h
Engagement & Membership Officer
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £32,073 - £39,043 a year
- Part-time
- Communication skills
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- Sales
- ERP systems
- IT
Quick apply
Year Manager
Coquet Community School —Amble
- £28,598 - £31,022 a year
- Part-time
- Experience working with children
- Mentoring
- In-person
- Free parking
Quick apply
Senior Manager
Stack Containers Ltd —Newcastle upon Tyne
- £33,000 a year
- Full-time
- Hospitality
- First Aid Certification
- In-person
- Employee discount
Quick apply
Quality Administrator
Renown Engineering —Cramlington
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
Project Manager
Newcastle Building Society —Newcastle upon Tyne
- £41,668 - £57,542 a year
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme
Office Manager
TT Electronics plc —Bedlington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Executive Assistant to the Head
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Senior SHE Manager
Greggs —Newcastle upon Tyne
- Up to £70,000 a year
- Full-time
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
9d
Highway Asset Manager
Northumberland County Council —Morpeth
- £50,269 - £54,495 a year
- Call to connect
- Annual leave
Quick apply
Support Worker
West Care & Support Services —Ponteland
- From £13 an hour
- Part-time
- In-person
- Communication skills
- Paid training
- Flexible schedule
Quick apply
1d
Streetworks Inspector
Northumberland County Council —Morpeth
- £31,537 - £34,434 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Quick apply
7d
Case Manager
JS Parker Case Management —Newcastle upon Tyne
- £40,000 a year
- Full-time
- Hybrid work
- Case management
- Travel
- Employee assistance programme
- Employee discount
Quick apply
8d
Senior Sustainability Manager
Greggs —Newcastle upon Tyne
- Full-time
- Team management
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
9d
Team Leader - Havelock Place
EveryDay Care & Support —Newcastle upon Tyne
- Hybrid work
Quick apply

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Customer Experience Manager

Northumberland County Council -
Morpeth

Quick apply

Job details

Full-time | Fixed term contract
£56,233 - £60,010 a year
4 days ago

Benefits

Annual leave
Company pension

Qualifications

Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Change leadership
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Analytics

Full job description

Job Introduction

Customer Experience Manager

Full Time | 1 year fixed term | Hybrid Working with County Hall base

We’re looking for an ambitious and forward-thinking manager to play a key role in shaping and delivering our Customer Experience vision. This is an exciting opportunity to lead large-scale transformation activity, improve how services are designed and delivered, and ensure residents receive a seamless, modern and inclusive experience when they contact the Council.

You will bring a proven track record of delivering service excellence through effective people leadership, performance management and the development of modern, customer-focused systems and processes.

Why Join Us?

Residents, businesses and visitors are at the heart of everything we do. In this role, you’ll help ensure our services are accessible, efficient and responsive to customer needs.

Working closely with the Head of Customer Experience, you’ll influence strategic direction, lead transformation programmes and drive continuous improvement across services.

You’ll collaborate with colleagues across services to create better outcomes for our communities, modernising services while supporting digital inclusion and high-quality customer care.

What You’ll Lead

As our Customer Experience Manager, you will:

Lead and Inspire

Lead and motivate staff teams and stakeholders to deliver high-performing, customer-focused services
Champion a culture of continuous improvement, collaboration and innovation

Drive Transformation and Service Improvement

Shape and deliver the Council’s Customer Experience vision and transformation programme
Lead large-scale change initiatives, ensuring successful implementation and adoption
Redesign services and processes to improve efficiency, quality and customer satisfaction

Deliver Projects and Programmes

Manage complex transformation projects from design through to delivery and review
Coordinate governance, readiness activity and post-implementation evaluation
Ensure services transition smoothly to new systems and ways of working

Use Data and Insight to Improve Services

Oversee the use of performance, demand and customer insight data to inform decision-making
Strengthen reporting, forecasting and performance management approaches
Turn insight into practical improvements that enhance customer outcomes

Champion Inclusion and Partnership Working

Promote inclusive service design and digital accessibility
Work with partners and stakeholders to deliver joined-up solutions
Represent Customer Experience services across the organisation and externally

About You

You’ll bring:

Significant experience managing large customer-facing operational services and teams within a complex organisation.
Proven experience leading managers and frontline teams through periods of change, transformation and service improvement.
Extensive experience of customer management systems, customer contact technologies and digital service platforms, with the ability to drive system development and service optimisation.
Relevant professional qualification or equivalent substantial experience in customer services, operational management, service transformation or organisational development.
Expertise in multi-channel customer contact environments, systems and industry best practice.
A successful track record of delivering large-scale transformation programmes, operational improvements and measurable service outcomes.
Strong experience of performance management, workforce planning, budget management and resource allocation.
Confidence using data, performance information and customer insight to drive decision-making and improve outcomes.
Excellent leadership, communication and stakeholder management skills, with the ability to influence at all levels of the organisation.

You will be:

An experienced people leader with a passion for developing high-performing teams.
Strategic, able to see the bigger picture and shape long-term direction
A positive change leader who can bring people with you
Analytical and data-driven in your approach
Passionate about delivering inclusive, customer-focused services that make a difference
Confident leading complex operational services supported by customer systems and technology.

Make a Difference

If you’re motivated by transformation, passionate about improving services, and committed to delivering excellent customer experiences, we’d love to hear from you.

Join us and help create a Customer Experience service that works better for residents, communities and colleagues across Northumberland.

Previous applicants need not apply.

To arrange an informal discussion about the role, please email [email protected]

Why choose us?

We have some outstanding benefits and perks to offer you, including:

26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
Automatic enrolment into the Local Government Pension Scheme
Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.

Facebook: NCC Jobs Group
LinkedIn: Northumberland County Council Jobs

Further information
Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930

Quick apply

Refine Your Search

group manager jobs in ponteland, nbl

Customer Experience Manager

Team Manager - Operations

Sales Advisor

Practice Manager

Business Operations & Client Manager

Engagement & Membership Officer

Account Manager

Year Manager

Senior Manager

Quality Administrator

Project Manager

Office Manager

Executive Assistant to the Head

Senior SHE Manager

Highway Asset Manager

Support Worker

Streetworks Inspector

Case Manager

Senior Sustainability Manager

Team Leader - Havelock Place

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