Client services occupations Work, Jobs in Wormley, Sry (with Salaries)

Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- Sales
- Customer service
- ERP systems
Client Service Manager
Datum Datacentres Ltd —Farnborough
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
- Sick pay
Quick apply
8d
Customer Service Executive (HF1346466)
Flourish —Guildford
- £30,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
Customer Service Administrator
The Pallet Network —Crawley
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Pen Underwriting —Liphook
- Customer service
- Microsoft Office
- Administrative experience
- Employee stock purchase plan
- Life insurance
Client Liaison Officer
ABC Education —Bordon
- £29,000 - £31,500 a year
- Full-time
- Customer service
- Communication skills
- Teaching
Partner Onboarding Coordinator
ELMOgroup —Horsham
- £32,000 - £34,000 a year
- Hybrid work
- Project management
- AI
- Negotiation
- Employee assistance programme
- Employee discount
10d
Customer Success Rep II [Life Sciences]
Honeywell —Bracknell
- Full-time
- Remote
- Marketing
- Salesforce
- Bachelor's degree
[KYCG Europe Ltd] Client Liaison (Korean Speaking)
KYCG Europe —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick apply
Partner Success Representative (Maternity Cover)
Arrive —Basingstoke
- Hybrid work
- Customer service
- SQL
- JavaScript
Quick apply
LMS- Client Onboarding Executive
HealthBoxHR - LIVE —Ascot
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Project management
- Organisational skills
Quick apply
Customer Success Executive(12 month FTC role)
Once For All UK —Basingstoke
- £27,000 a year
- Construction experience
- Communication skills
- Employee assistance programme
Quick apply
2d
Customer Care Executive
Castleview Cars —Windsor
- £30,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Account Co-ordinator
Waitrose & Partners —Bracknell
- £29,600 - £44,000 a year
- Temporary
- Hybrid work
- Customer service
- Travel
1d
Customer Success Executive (HF1346467)
Flourish —Epsom
- £30,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
Customer Success Executive
Carwow —Winnersh
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Customer Service Account Executive - German Speaking
Clinigen —Weybridge
- Full-time
- Hybrid work
- Oracle
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
9d
Customer Success Manager
Venatrix —Kingston upon Thames
- £45,000 - £65,000 a year
- Full-time
Quick apply
1d
Aftermarket Coordinator
Sunswap —Leatherhead
- £35,000 - £40,000 a year
- Full-time
- Spanish
- Customer service
- Salesforce
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Service Representative
Vin-X Limited —Horsham
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- IT
Quick apply
9d

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client services occupations jobs near wormley, sry

Customer Service Advisor

Zentiva Group, a.s. -
Guildford

Apply Now

Job details

Full-time

Qualifications

Sales
Customer service
SAP
Supply chain
ERP systems
ATS
Microsoft Office
IT support
Communication skills
A Level

Full job description

Position Purpose:

To provide a first-class customer enquiry service, with a strong focus on managing orders, product information, and claims. The role works proactively with customers to support initiatives that add value to the overall sales proposition and ensures a strong understanding of the Commercial Customer’s needs in a rapidly changing environment.

Key Responsibilities and Duties:

Customer Contact Management

Respond professionally and within agreed timelines to phone and email enquiries.
Handle requests related to product information, invoice queries, and general company information.

Order Processing

Receive and process customer orders via EDI, email, and phone.
Upload pricing information and resolve pricing discrepancies.
Remove order blocks (including EDI blocks) to ensure efficient processing with logistics partners.
Work cross-functionally to mitigate supply constraints and out-of-stock challenges.
Apply audit controls to ensure compliance with trading terms, credit checks, and authorised pricing.
Liaise with logistics partners to ensure service and control requirements are met.

Claims Processing

Record and manage invoice claims and payment disputes through to resolution.
Monitor claim reason codes and support continuous process improvements internally and with customers.

Key Account Development

Act as a key link between assigned customers and the Account Manager.
Manage and share stock information with customers.
Monitor customer websites (where applicable) to track product availability.
Maintain an accurate and up-to-date customer account database.

Business Initiatives

Support and implement customer-focused initiatives based on feedback from the Annual Customer Survey.
Identify and share best practices to improve overall customer service.

SOP Maintenance

Ensure Standard Operating Procedures (SOPs) are in place and updated to reflect current operations.

Other Responsibilities

Follow GxP principles and complete required training.
Adhere to Health, Safety, and Environmental policies (ESMS).
Report any pharmacovigilance-related information as required.
Comply with all internal policies, including the Code of Ethics.

Key Working Relationships

Collaborate internally with Supply Chain, Customer Service, Commercial teams, Finance, IT, Quality, Medical Information, and the General Manager.
Build and maintain strong relationships with customers, logistics partners (3PL), and IT support teams.

Qualifications & Required Skills:

Education & Training

Educated to A-level or equivalent professional qualification.
Proficiency in MS Office.
SAP experience is desirable.

Professional Skills & Knowledge

Strong communication and listening skills.
High attention to detail and accuracy.
Organised and able to prioritise workload effectively.
Self-driven and proactive, with a hands-on approach.
Adaptable with strong problem-solving skills.
Passionate about delivering excellent customer service.
A collaborative team player with a positive mindset.

Experience

Previous experience in a customer-facing or supply chain environment is desirable.
Experience in the pharmaceutical industry is an advantage.
Familiarity with ERP systems is beneficial.

Our Recruitment Process:

To be considered for this role, please apply via our Applicant Tracking System and refrain from sending your CV by email. After the application period closes, our Recruitment team will review all applications against the role requirements. Successful candidates will be contacted for an initial screening interview, followed by further discussions with hiring managers. Candidates who are not selected will be informed in writing.

Diversity & Inclusion at Zentiva:

Diversity is a fact. Inclusion is an act @Zentiva.

At Zentiva, we are a team of 5000 unique talents united by our purpose to provide health and wellbeing for all generations. We are committed to creating a workplace where everyone feels valued, can be themselves, and can contribute fully. We welcome applications from all qualified candidates, regardless of background, beliefs, or life experiences.

Apply Now

Refine Your Search

client services occupations jobs in wormley, sry

Customer Service Advisor

Client Service Manager

Customer Service Executive (HF1346466)

Customer Service Administrator

Customer Service Advisor

Client Liaison Officer

Partner Onboarding Coordinator

Customer Success Rep II [Life Sciences]

[KYCG Europe Ltd] Client Liaison (Korean Speaking)

Partner Success Representative (Maternity Cover)

LMS- Client Onboarding Executive

Customer Success Executive(12 month FTC role)

Customer Care Executive

Account Co-ordinator

Customer Success Executive (HF1346467)

Customer Success Executive

Customer Service Account Executive - German Speaking

Customer Success Manager

Aftermarket Coordinator

Customer Service Representative

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Diversity & Inclusion at Zentiva:

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