Customer service representative Work, Jobs in Cirencester, (with Salaries)

Customer Support Specialist
MyGraduationClip Ltd —Carterton
- £15 - £18 an hour
- Part-time
- Hybrid work
- Google Suite
- English
- Continuous improvement
- Health & wellbeing programme
- Gym membership
Quick apply
2h
Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
Customer Service Assistant
The Cheltenham Trust —Cheltenham
- £26,510 a year
- Weekend availability
- Microsoft Word
- Bar
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Customer Service and Sales Advisor
Smythson of Bond Street —Swindon
- Temporary
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
Quick apply
14d
Customer Service Advisor
Gloucester Quays —Gloucester
- £13.45 an hour
- Part-time
- Microsoft Word
- Customer service
- Continuous improvement
- Employee discount
Quick apply
19h
Customer Service Representative
William Hill —Swindon
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Barista & Customer Service Assistant
North Oxford Gymnastics Ltd —Witney
- £10.85 - £12.71 an hour
- Part-time
- Hospitality
- Computer literacy
- Maths
- Free parking
Quick apply
11d
Customer Services Advisor
Oak Furnitureland —Swindon
- £26,436.80 a year
- Full-time
- Microsoft Word
- Communication skills
- Free parking
- Employee assistance programme
1d
Customer Service Assistant
GLL —Swindon
- £13.45 an hour
- Part-time
- Computer literacy
- Computer skills
- Cash handling
Customer Service Advisor
Kinaxia Transport & Warehousing —Yate
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Casual Guest Service Agent
Hilton —Tewkesbury
- £12.71 an hour
- Part-time
- Hotel
Customer Service Team Leader
Paddy Power —Cheltenham
- From £13.25 an hour
- Employee discount
- Sick pay
One Stop - Customer Service Assistant
One Stop —Tewkesbury
- £12.81 an hour
- Part-time
9d
Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester
Calex UK —Gloucester
- Full-time
- Customer service
- English
- Travel
Cake Decorator/Maker and Customer Service representative
SSS cakes ltd —Cheltenham
- £10,000 - £20,000 a year
- Part-time
- Customer service
- Cleaning
- In-person
- Annual leave
- Flexitime
Quick apply
12d
Guest Services Representative
U.S. Air Forces, Europe —Mildenhall
- £15.00 - £15.41 an hour
- Weekend availability
- English
- Travel
- In-person
9d
Customer Service Assistant
ESS Compass —Calne
- £12.76 an hour
- Part-time
- Customer service
- Food service experience
- Cash handling
Customer Service Advisor (Metering)
Ecotricity —Stroud
- £25,550 a year
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Microsoft Office
- Free parking
- Store discount
Quick apply
8d
Customer Services Team Member
DHL Supply Chain —Gloucester
- £26,936.90 a year
- Monday to Friday
- Analysis skills
- Communication skills
- Analytics
- Free parking
- Annual leave
10d
Sales Advisor & Customer Support
R-Tech Welding Equipment Ltd —Tewkesbury
- £27,000 - £30,000 a year
- Full-time
- Computer literacy
- Engineering
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
2d

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Customer Support Specialist

MyGraduationClip Ltd
Carterton

Quick apply

Job details

Part-time
£15 - £18 an hour
2 hours ago

Benefits

Health & wellbeing programme
Company pension
Gym membership
Flexible schedule

Qualifications

DaVinci Resolve
Google Suite
Ticket management
Business processes
English
Complaint handling
Continuous improvement
Ticket management systems
Adobe Premiere
Customer support
Customer interaction
Root cause analysis

Full job description

Company Overview

MyGraduationClip specialises in capturing and preserving graduation moments through innovative video and photography technology. Our mission is to create reliable, user-friendly products that enhance the graduation experience for students, families, and institutions. As a rapidly growing company with a small, agile team, we value curiosity, innovation, and a collaborative spirit. MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe.

Role

We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are resolved quickly, accurately, and with a friendly tone.

Reporting to the Operations Lead, you’ll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you’ll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you’ll have the opportunity to flex up with additional hours.

Key Responsibilities

Inbox & Ticket Management

Respond to inbound queries via email and ticketing system.
Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions.
Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead.

Customer Experience

Deliver a warm, approachable, and supportive tone in all communication.
Aim for “first-time resolution” — solving the problem fully in each reply.

Support Processes & FAQs

Use existing templates and FAQs to speed up responses.
Contribute new FAQs and improve templates as recurring issues arise.
Share insights on common queries with the Ops Lead to help improve systems.

Downtime Activities

Support quality checks on video/clip outputs to catch issues early.
Assist Ops Lead with light delivery/admin tasks (e.g., asset organisation, event prep checklists).
Prepare for peak season by building templates, automations, and onboarding resources.
Support the wider team by testing new features and providing root cause analysis for recurring issues.

About You (Required)

Customer-focused — you always put customers first, treating queries, complaints and refunds with the respect and detail that they deserve from a company like MyGraduationClip
Warm communicator — especially in writing, with a friendly, approachable style.
Organised — aiming for inbox zero! You endeavor to give every query a full and complete response
Problem-solver — you solve all queries fully, and take initiative to investigate beyond the surface level question.
Proactive — you work to improve FAQs, spot patterns, and suggest process improvements. All of which will improve the support we can provide to our customers.
Adaptable — steady in quieter months, flexible to work extra hours during the busy summer season.
Ownership mindset — comfortable being the first point of contact and driving support tasks to completion with minimal oversight.
Experience with Google Workspace (Gmail, Google Docs), and Slack or equivalent.
Minimum 2 years of experience in a customer support role as part of a small team.

Useful to have

Background in supporting digital media product (video content, image assets, etc)
Experience with video editors such as DaVinci resolve or Premiere Pro
Experience building or improving FAQs, macros, or template responses.

Key Performance Indicators (KPIs)

Response Times: Inbox managed daily, within agreed turnaround targets.
First-Time Resolution: Majority of issues resolved fully without back-and-forth.
Customer Satisfaction: Positive feedback on support interactions.
Efficiency & Insights: Recurring queries reduced through better FAQs and processes.

Job Type: Part-time

Pay: £15.00-£18.00 per hour

Benefits:

Company pension
Gym membership
Health & wellbeing programme

Application question(s):

Are you located within 20 miles of Carterton, Oxfordshire?
Do you have experience documenting processes and improving FAQs?
Please confirm you understand this is a PART TIME role with flexible hours?

Experience:

Customer support: 2 years (required)
Google Suite: 1 year (preferred)

Language:

English (required)

Work Location: Hybrid remote in Carterton OX18 1AD

Quick apply

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