& planners Work, Jobs in Yatton, Hef (with Salaries)

Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
12d
Executive Assistant to the Principal and Director of Training for Regents Theological College
Elim Foursquare Gospel Alliance —Malvern
- £15 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
Paraplanner & Systems Specialist
Progressive Strategic Solutions LLP —Gloucester
- £30,000 - £60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
Quick apply
Spares Shopfloor Scheduler
Safran —Gloucester
- Full-time
- Microsoft Excel
- Military
- ERP systems
Project Planner
L3Harris Technologies —Tewkesbury
- Hybrid work
- Computer literacy
- Microsoft Office
- Project management
- Employee assistance programme
- Gym membership
Planner/Buyer
Moog Inc. —Tewkesbury
- Full-time
- Organisational skills
- In-person
- Free parking
- Annual leave
11d
Investment Operations & Executive Business Partner – Cheltenham
Attivo Investments —Cheltenham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- AI
- Work from home
Quick apply
4d
Client Services - Academy Opportunity
Attivo Group —Cheltenham
- From £25,000 a year
- Hybrid work
- Customer service
- Financial services
- Communication skills
- Work from home
Quick apply
6d
Production Planner & Controller
Fluid Water Group —Gloucester
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Quick apply
Painter/Product Finisher Lead
SPP Pumps Limited —Coleford
- From £1 an hour
- Full-time
- In-person
- Hand tools
- Mechanical knowledge
- Free parking
- Life insurance
Quick apply
Business Development Manager (South East)
Markey Group —Gloucester
- Full-time
- Sales
- Business development
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
Manufacturing Production Scheduler
Siemens Energy —Worcester
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
PMO Supply Chain Planner
Ontic —Staverton
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Compliance Analyst (Client Outcomes)
Attivo Group —Cheltenham
- £32,500 a year
- Full-time
- Hybrid work
- Customer service
- Maths
- Continuous improvement
Quick apply
Planning Team Manager - Strategic Development
Tewkesbury —Tewkesbury
- £52,413 - £56,778 a year
- Full-time
- Team management
- Free parking
- Annual leave
Senior Technical Paraplanner
Hazlewoods —Cheltenham
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
Quick apply
Chartered Planner
Dalcour Maclaren —Tewkesbury
- Business development
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Material Planner
Ontic —Bishops Cleeve
- Full-time
- Manufacturing
- Annual leave
- Employee assistance programme
5d
Sales Planner
Strickland Tracks —Pershore
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Health & wellbeing programme
Quick apply
5d
PMO Specialist - Cleared Government & Defence Sector
Turner & Townsend —Cheltenham
- Full-time
- Hybrid work
Quick apply

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Customer Service Advisor

Smiths Gloucester Limited -
Gloucester

Quick apply

Job details

12 days ago

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Sales support
Customer service call handling
Inbound customer enquiry call handling
UK GDPR
Complaint handling
General Data Protection Regulation (GDPR)
Customer interaction

Full job description

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

The Customer Service Advisor is responsible for delivering exceptional customer service to domestic, commercial, and industrial customers within a busy waste management and recycling business. The role serves as the first point of contact for customers, handling enquiries, service requests, complaints, quotations, and account administration while ensuring a professional and positive customer experience.

The successful candidate will work closely with the transport, operations, sales, weighbridge, and finance teams to ensure customer requirements are met efficiently and accurately.

Hours: 08:00 - 17:00 Monday - Friday

08:00 - 12:00 Sat (1 in 4 Working Saturdays)

Responsibilities for the Role?

Customer Service

Handle incoming telephone calls, emails, web enquiries, and customer visits professionally and efficiently.
Provide information regarding waste collections, skips, hook bins, recycling services, hazardous waste, aggregates, demolition, and other company services.
Log, manage, and resolve customer enquiries in accordance with company procedures.
Deliver excellent customer service and maintain strong customer relationships.
Manage customer complaints promptly and professionally, escalating where necessary.
Support customers with service changes, additional collections, missed collections, exchanges, and cancellations.

Administration & Data Management

Accurately input customer information and service requests onto company systems.
Maintain customer records and ensure all account information is up to date.
Process orders, service requests, contract amendments, and customer correspondence.
Prepare quotations and service agreements as directed.
Generate reports and assist with administrative duties as required.

Operational Support

Liaise with transport planners and operational teams regarding customer requirements.
Coordinate collection schedules and service changes.
Monitor service delivery and proactively address any issues affecting customers.
Support depot operations by communicating customer requirements clearly and accurately.
Assist in resolving missed collections and service delivery concerns.

Sales Support

Identify opportunities to upsell additional services.
Pass qualified sales opportunities to the Commercial or Sales Team.
Support customer retention initiatives and contract renewals.
Promote recycling and sustainable waste management solutions to customers.

Compliance & Health and Safety

Ensure compliance with company policies and procedures.
Understand waste management legislation relevant to customer enquiries.
Adhere to GDPR and data protection requirements.
Maintain confidentiality of customer and company information at all times.
Follow all health, safety, environmental, and quality procedures.

What can we offer you?

Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Annual Salary Review
Employee discount (50% on Skip Hire, other discounts on group services)
Progression opportunities
Be part of a progression family run business
24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

Quick apply

Refine Your Search

& planners jobs in yatton, hef

Customer Service Advisor

Executive Assistant to the Principal and Director of Training for Regents Theological College

Paraplanner & Systems Specialist

Spares Shopfloor Scheduler

Project Planner

Planner/Buyer

Investment Operations & Executive Business Partner – Cheltenham

Client Services - Academy Opportunity

Production Planner & Controller

Painter/Product Finisher Lead

Business Development Manager (South East)

Manufacturing Production Scheduler

PMO Supply Chain Planner

Compliance Analyst (Client Outcomes)

Planning Team Manager - Strategic Development

Senior Technical Paraplanner

Chartered Planner

Material Planner

Sales Planner

PMO Specialist - Cleared Government & Defence Sector

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