Service desk agent Work, Jobs in Cookham, Brk (with Salaries)

Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Transport Coordinator
Cencora —Feltham
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Porter
Rendall & Rittner —London
- £27,500 a year
- Full-time
- Employee assistance programme
- Employee discount
Welcome Agent
Marriott International, Inc —London
- Full-time
- Hotel
- Employee discount
18h
Senior Manager, Learner & Client Support
Multiverse —London
- Full-time
- Hybrid work
- IT
- AI
- Gym membership
- Life insurance
Quick apply
Staff AI Engineer - AI Transformation
Multiverse —London
- Full-time
- Hybrid work
- APIs
- Gym membership
- Life insurance
Quick apply
Senior AI Engineer - AI Transformation
Multiverse —London
- Full-time
- Hybrid work
- Product management
- APIs
- IT
- Gym membership
- Life insurance
Quick apply
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Office Administrator
Nairobi Coffee & Tea Co Ltd —Watford
- £28,000 - £31,000 a year
- Full-time
- Administrative experience
- Continuous improvement
- Accounting
- Life insurance
Quick apply
1d
Receptionist
LAH Property Marketing —Kings Langley
- £17,485 - £34,970 a year
- Full-time
- Hybrid work
- Hospitality
- Front desk
- In-person
- Referral programme
Quick apply
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Human resources
- Recruiting
Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d
First Line Triage Technology Support Agent
Places for People —Camberley
- £27,000 a year
- Employee discount
- Flexible schedule
8d
Logistics Operative
UK Research and Innovation (UKRI) —Didcot
- £25,842 a year
- Full-time
- Computer literacy
- First Aid Certification
- Continuous improvement
- Annual leave
- Flexible schedule
11d
Doorperson
Rendall & Rittner —London
- £27,000 - £28,000 a year
- Full-time
- Hotel
- Front desk
- Guest services
- Employee assistance programme
- Employee discount
11d
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Azure
- Windows
- SharePoint
- Employee discount
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
14d
Real-Time Analyst
Foundever —Kingston upon Thames
- £28,500 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Annual leave
Marketing Executive
Tax Desk —Hammersmith
- £30,000 - £36,000 a year
- Full-time
- Marketing
- Social media management
- Business development
Quick apply
1d

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Customer Service Host - T2

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

service desk agent jobs in cookham, brk

Customer Service Host - T2

Transport Coordinator

Porter

Welcome Agent

Senior Manager, Learner & Client Support

Staff AI Engineer - AI Transformation

Senior AI Engineer - AI Transformation

Customer Service Host

Customer Service Host - T3

Office Administrator

Receptionist

Service Desk Ops Manager

Central Reservations Agent

First Line Triage Technology Support Agent

Logistics Operative

Doorperson

Senior Support Services Agent

Night Guest Service Agent

Real-Time Analyst

Marketing Executive

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