Experience manager Work, Jobs in Glazebury, Chs (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
General Manager
Spinners Chester —Chester
- Up to £54,000 a year
- Full-time
- Bar
- Customer service
- First Aid Certification
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Assistant Restaurant Manager
Bents Garden & Home —Glazebury
- £34,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
14h
Student Experience and Services Manager
Liverpool John Moores University —Liverpool
- £59,966 - £67,468 a year
- Full-time
- University
- School
- Annual leave
Estate Agent
The Property Experts —Tyldesley
- £8,400 a month
- Remote
Quick apply
Business Development Manager (BDM)
Fluidic Limited —Warrington
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- CRM software
- Management
- Free parking
- Annual leave
Quick apply
Assistant Manager
KwikFit —Leigh
- Full-time
- Employee assistance programme
- Employee discount
Sales Manager
Invicta - Warrington —Warrington
- Up to £65,000 a year
- Full-time
- Management
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
Client Operations Manager
SweetPeak Customer Solutions Ltd —Manchester
- £60,000 - £78,000 a year
- Full-time
- CRM software
- Continuous improvement
- In-person
- Health & wellbeing programme
Quick apply
1d
Train Service Controllers
Northern Trains —Manchester
- £63,574 a year
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
1d
Operations Manager
The Lowry Academy —Manchester
- £39,794 - £46,398 a year
- Call to connect
- School
- Referral programme
Senior Case Manager
Home Financial NW Ltd —Warrington
- From £30,000 a year
- Part-time
- Hybrid work
- CRM software
- Travel
- Organisational skills
Quick apply
1d
Fashion Buying & Merchandising Manager
ModaCaro Fashion Group Ltd. —Manchester
- £84,000 a year
- Merchandising
- Analysis skills
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
Global Key Account – General Merchandising Manager
New Balance —Warrington
- £141,200 - £223,200 a year
- Full-time
- Hybrid work
- Merchandising
- Bachelor's degree
- Team management
- Employee discount
- Flexible schedule
Executive Assistant to Managing Director
Sales Automation —Bolton
- £40,000 - £52,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Travel
- Profit sharing
- Flexitime
Quick apply
5d
Account Manager
Citrus-Lime Limited —Manchester
- £35,000 - £40,000 a year
- Full-time
- CRM software
- In-person
Quick apply
Associate Project Manager
KBR —Birchwood
- Full-time
- Hybrid work
- SharePoint
- Time management
Warehouse Operations Manager
QD Logistics Solutions Ltd —Manchester
- £4,500 - £6,500 a month
- Full-time
- Continuous improvement
- In-person
- Leadership
- Sick pay
Quick apply
1d
Client Services Manager
Wren Sterling —Wilmslow
- £45,000 - £52,000 a year
- CRM software
- Project management
- Continuous improvement
Quick apply
4d
Store Manager
KHAADI —Manchester
- £35,000 - £55,000 a year
- 8 hour shift
- Customer service
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
11d

I want to receive the latest job alerts for experience manager in glazebury, chs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

experience manager jobs near glazebury, chs

Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Triage
Continuous improvement
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

experience manager jobs in glazebury, chs

Customer Experience Manager

General Manager

Assistant Restaurant Manager

Student Experience and Services Manager

Estate Agent

Business Development Manager (BDM)

Assistant Manager

Sales Manager

Client Operations Manager

Train Service Controllers

Operations Manager

Senior Case Manager

Fashion Buying & Merchandising Manager

Global Key Account – General Merchandising Manager

Executive Assistant to Managing Director

Account Manager

Associate Project Manager

Warehouse Operations Manager

Client Services Manager

Store Manager

I want to receive the latest job alerts for experience manager in glazebury, chs

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected