Incident manager Work, Jobs in Tile Hill, War (with Salaries)

Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Communication skills
Quick apply
4d
Control Room Manager
National Gas —Warwick
- £90,000 a year
- Full-time
- No degree
- Leadership
- Communication skills
12d
QSHE Assistant
A & A Recycling Services Limited —Meriden
- £24,420.00 - £47,357.14 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Assistant Fleet Manager
COLAS RAIL UK —Rugby
- Maintenance
- Continuous improvement
- Leadership
- Annual leave
1d
Assistant Operations Manager
Unite Students —Coventry
- Sales
- Supervising experience
- Leadership
- Annual leave
- Employee assistance programme
9d
IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
Support Controller
Network Rail —Rugby
- £66,113 a year
- Weekend availability
- Annual leave
- Employee discount
2d
Facilities Coordinator
Atlas Workplace Services —Coventry
- £28,500 a year
- First Aid Certification
- Continuous improvement
- Organisational skills
Quick apply
8d
Operations Manager
TVS Supply Chain Solutions —Banbury
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Computer skills
- Flexitime
Quick apply
Event Operations Manager
Lemoncake Events —Lichfield
- From £45,000 a year
- Overtime
- First Aid Certification
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
HSQE Manager
JNP Group —Warwick
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Travel
- Free parking
- Work from home
Quick apply
Change Control Manager
West Midlands Combined Authority —Birmingham
- £59,417 - £66,614 a year
- Part-time
- Agile
- Communication skills
- Annual leave
- Employee discount
Regional HSEQ Manager
RB Global —Banbury
- Continuous improvement
- Training & development
- Communication skills
- Free parking
Quick apply
Governance and Reporting Manager
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Analysis skills
- No degree
- Organisational skills
- Free parking
- Annual leave
HSE Manager
Sigma Components Limited —Hinckley
- £45,000 - £55,000 a year
- Full-time
- Continuous improvement
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
ISMS Manager
Gateley —Birmingham
- Continuous improvement
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Support Team Manager (Male)
Verto Living CIC —Coventry
- From £33,280 a year
- Full-time
- Supervising experience
- Team management
- In-person
- Free parking
- Store discount
Quick apply
10d
Clinic Manager
Spa Float Therapy —Leamington Spa
- £29,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Employee discount
Quick apply
3d
Service Delivery Manager
WM Trains —Birmingham
- £66,330 a year
- Full-time
- Employee assistance programme
10d

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Service Delivery Manager

Convergence Group -
Solihull

Quick apply

Job details

Full-time
£40,000 - £60,000 a year
4 days ago

Benefits

Company pension

Qualifications

CRM software
Client engagement
IT service management
LAN
Network infrastructure
Continuous improvement
Continuous improvement cycles oversight
B2B
Relationship management
Customer support
Customer interaction
Communication skills
Time management

Full job description

At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the industry. As our Service Delivery Manager, you’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services.

What it’s really like here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.

What you’ll do as our Service Delivery Manager

You will act as the voice of the customer within Convergence Group.
Lead service performance reviews and drive Service Improvement Plans when needed.
Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls to build stronger relationships, boost satisfaction, and drive growth effortlessly.
Proactively manage escalations, incidents, and service requests while delivering insightful performance reports that drive continuous improvement.
Conduct regular customer pulse surveys and in-depth quarterly reviews to measure service quality, understand customer perception, and identify opportunities for continuous improvement.
Monitor KPIs to ensure SLAs are met, CSAT metrics are achieved, and renewal rates remain high.
Work closely with sales, delivery, and tech teams to spot upsell and cross-sell opportunities - driving more value for customers while strengthening partnerships!

What we’re looking for

5+ years’ experience in a customer service role managing B2B customer relationships in IT, Telecoms, or Infrastructure
Experience of managing customer service in the delivery of Lan, Wan, Wifi or Security solutions
Strong emotional intelligence to build meaningful and successful relationships
Experience as a customer advocate and internal champion
Proven track record in customer satisfaction, reporting and service improvement planning
Excellent verbal and written communication skills – you make complex things simple
Proficiency in Zoho CRM, and ServiceNow (or similar tools)
Strong time management and organisation skills to juggle multiple priorities
Ability to pass BPSS and other clearances

What you’ll get

Salary: £40,000 - £60,000 for experienced A-players
Time off: 33 days holiday (including bank holidays)
Benefits: Private medical, enhanced pension, income protection & life assurance
Hybrid working: 3 days a week in Solihull office & flexible core hours
Dog-friendly office – yes, really!

Who Are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A Players come to make a difference

If you’re driven, customer-focused, and ready to take your service delivery career to new heights, apply now and be part of a company that’s redefining connectivity solutions!

Quick apply

Refine Your Search

incident manager jobs in tile hill, war

Service Delivery Manager

Control Room Manager

QSHE Assistant

Assistant Fleet Manager

Assistant Operations Manager

IT Incident and Problem Manager

Support Controller

Facilities Coordinator

Operations Manager

Senior Operations Coordinator

Event Operations Manager

HSQE Manager

Change Control Manager

Regional HSEQ Manager

Governance and Reporting Manager

HSE Manager

ISMS Manager

Support Team Manager (Male)

Clinic Manager

Service Delivery Manager

I want to receive the latest job alerts for incident manager in tile hill, war

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