Car hire Work, Jobs in Sheffield (with Salaries)

Contact Centre Agent
Veezu —Sheffield
- Full-time
- Continuous improvement
- Computer skills
- Communication skills
4d
Autism Support Worker
PAcastle —Pontefract
- £13 - £16 an hour
- Part-time
- No degree
- Psychology
- In-person
- Free parking
Quick apply
Area Sales Manager
Gripple —Sheffield
- English
- Business development
- Travel
Quick apply
Out of Hours Claims Handler
FMG —Huddersfield
- £24,854 - £28,782 a year
- Weekend availability
- Hybrid work
- In-person
- Free parking
- Annual leave
Quick apply
12d
Mobile Plant Fitter - South Yorkshire
KPH Plant Hire Ltd —Sheffield
- From £17 an hour
- Full-time
- Customer service
- Maintenance
- Assembly
Quick apply
8d
Downtime Management Claim Handler
FMG —Huddersfield
- £24,854 a year
- Monday to Friday
- Hybrid work
- In-person
- Free parking
- Annual leave
Quick apply
11d
Taxi Driver (Self Employed)
Abacus cars —Sutton-In-Ashfield
- £20,000 - £48,430 a year
- Full-time
- Driving
- In-person
Quick apply
Complex Care Assistant
Cera Care —Heath
- £14.50 an hour
- Weekend availability
- Patient care
- Annual leave
- Employee assistance programme
HGV - Automotive Technician / Mechanic - Workshop Based - Sheffield
Enterprise Mobility —Sheffield
- Overtime
- Relocation assistance
- Annual leave
Third Party Claims Handler
FMG —Huddersfield
- £24,854 - £28,842 a year
- Hybrid work
- Customer service
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Loss Recovery Claims Handler
FMG —Huddersfield
- From £24,854 a year
- Free parking
- Annual leave
Quick apply
11d
External Quality Auditor
SGS —Buxton
- Full-time
- Remote
- Master's degree
- Travel
- Business
- Annual leave
Quick apply
Sales Growth and Customer Experience Manager
Ashbrow Garage Ltd —Huddersfield
- From £36,000 a year
- Full-time
- Customer service
- In-person
Quick apply
11d
Care Assistant
Cera Care —Sutton-In-Ashfield
- £13.50 - £14.00 an hour
- No experience needed
- Annual leave
- Employee assistance programme
Total Loss Administrator
FMG —Huddersfield
- £24,854.00 - £24,854.98 a year
- Monday to Friday
- Computer literacy
- Negotiation
- Free parking
- Annual leave
Quick apply
1d
Quantity Surveyor
Carey Group —Sheffield
- Full-time
- Mentoring
- Contracts
- Construction experience
Quick apply
Senior Electrical Design Engineer
RSE —Dewsbury
- Engineering
- Mentoring
- Training & development
- Employee discount
Live Sales Executive
PokeRand —Mansfield
- £32,000 - £60,000 a year
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
Assessment and Review Coordinator x 3 Posts
Rotherham Metropolitan Borough Council —Rotherham
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Employee assistance programme
1d
Insurer Recovery Handler
FMG —Huddersfield
- £29,742 a year
- Weekend availability
- Communication skills
- Free parking
- Annual leave
Quick apply

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Contact Centre Agent

Veezu -
Sheffield

Apply Now

Job details

Full-time
4 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
UK GDPR
Slack
Internal department liaison
Information security
General Data Protection Regulation (GDPR)
Appointment booking and call handling
Continuous improvement
ISO 27001
Computer skills
Customer support
Customer interaction
Transport scheduling
Communication skills

Full job description

Your role at Veezu:

As a Dispatcher (Contact Centre Agent) in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are transported on time. You will maximise Driver Partner completion rates through efficient management of the dispatch of inbound bookings and good communication with Driver Partners.

Reporting into the Team Manager or JBC Manager, your role will involve optimising Driver Partner and resource capacity, helping our Off-Shore Booking Agents to keep our Passengers updated and giving the Driver Partners a great experience.

Who are Veezu?

Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

What you’ll do:

QUALITY DELIVERY AND CONTINUOUS IMPROVEMENT

Develop a deep knowledge and understanding of the local Driver Partner community - their needs, concerns and behaviours – become someone that they trust.
Take responsibility for understanding, meeting and exceeding your objectives and set KPIs
Allocate and dispatch journeys on the Dispatch booking system, communicating positively, politely, professionally and precisely with Driver Partners via the messaging service/telephone as and when required.
Manage passenger demand to ensure bookings run on time and use the zone controller tool and wait time wallboard (if applicable) effectively. Feedback any delays to Offshore Booking as required.
Arrange bookings for walk-in passengers where applicable at regional hubs.
Liaise with off-shore partners in respect of handling passenger queries and bookings.
Respond to Driver Partner alerts and Driver Partner queries via the telephone and / or Dispatch driver chat in a timely, courteous and professional manner.
Assist Driver Partners with complex queries or directing them to the Driver Partner portal and / or messaging service.
Demonstrate excellence in the handling of passenger bookings, mainly related to our high value and commercial account journeys and passenger care queries
Ensure specific or set instructions for account customer journey bookings are communicated and processed accordingly.
Ensure service delivery to commercial account customers is efficient and well managed at all times.
Ensure transferring of calls is kept to a minimum and avoid blind transferring at all times.
Utilise Slack channels, Dispatch messaging and any other relevant internal communication channels throughout your shift to receive any relevant business and / or operational updates.
Liaise with other departments such as Veezu Commercial, Veezu IT to ensure issues are resolved efficiently and within agreed SLAs.
Identify opportunities to reduce unnecessary contact, improve policies and processes, increase sales and/ or improve the passenger experience and feed these into your Team Manager.
Seek to support passengers, account customers and Driver Partners to self-serve wherever possible.
Process all cash, card, account, and app bookings in accordance with company procedures.

Encourage the use of AirPay / use of a Driver Partner’s in-car payment machine to reduce call time wherever possible.
Manage and keep the zone controller accurate (if applicable) and up to date throughout the shift so that the right information can be provided to Passengers and bookings can be optimised.

SELF-DEVELOPMENT AND COMPLIANCE

Ensure completion of all mandatory training.
Manage your own self-development to improve knowledge.
Proactively prepare for 1:1 meetings and appraisals with Team Manager or JBC Manager.
Understand and embody the Veezu values.
Constructively challenge, question, seek to improve, evolve and be kind.
Contribute to a strong community spirit.
Be objective, fair, ethical, and consistent.
Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times.
Ensure legal and contractual compliance.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
Be willing to support other business areas as needed.
Adhere to company policies and procedures.
Ensure that customer, passenger, Driver Partner and colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR).
Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
Maintain information security to a recognised required standard in line with business needs

What you’ll need:

Ability to deliver excellent customer service.
Confidence in speaking to people on the phone.
Strong computer skills, including using multiple software platforms collaboratively.
Excellent listening and communication skills.
Professional and committed.
Ability to deal with challenging customer service situations.
Ability to work in a fast-paced environment.
Ability to multitask and work under pressure.
Ability to work independently and as part of a team.
Flexibility to work outside of standard working hours.
Excellent accuracy and attention to detail.

Where you’ll be:

This role will be based out of our Sheffield hub.

Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.

Apply Now

Refine Your Search

car hire jobs in sheffield

Contact Centre Agent

Autism Support Worker

Area Sales Manager

Out of Hours Claims Handler

Mobile Plant Fitter - South Yorkshire

Downtime Management Claim Handler

Taxi Driver (Self Employed)

Complex Care Assistant

HGV - Automotive Technician / Mechanic - Workshop Based - Sheffield

Third Party Claims Handler

Loss Recovery Claims Handler

External Quality Auditor

Sales Growth and Customer Experience Manager

Care Assistant

Total Loss Administrator

Quantity Surveyor

Senior Electrical Design Engineer

Live Sales Executive

Assessment and Review Coordinator x 3 Posts

Insurer Recovery Handler

I want to receive the latest job alerts for car hire in sheffield

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