Customer service Work, Jobs (with Salaries)

Customer Experience Hub Advisor
Hedyn —Wales
- £26,839.07 a year
- Full-time
- Annual leave
Sales Assistant
Alltype Roofing Supplies (Group) Limited —Southall
- £31,500 a year
- Full-time
- Customer service
- Basic maths
- Organisational skills
- Free parking
- Employee discount
Quick apply
Programme Engagement Coordinator (Boating Transformation Programme)
Canal & River Trust —Wales
- £29,670 - £34,800 a year
- Part-time
- Research
- Presentation skills
- Travel
Sales Assistant
AEI Prospects Limited —Nottingham
- From £650 a week
- Full-time
- Customer service
- Referral programme
Quick apply
5d
Dental Receptionist
Dental By Design —London
- £26,000 - £30,000 a year
- Part-time
- Customer service
- Organisational skills
- In-person
- Employee discount
- Sick pay
Quick apply
Entry Level Sales Assistant
Members Only Enterprises —Greenhithe
- £400 - £650 a week
- Part-time
- Customer service
- No experience needed
- Driving
- Free parking
- Referral programme
Quick apply
3d
Sales Advisor
Hotel Chocolat —London
- £14.15 an hour
- Customer service
- Hotel
- Café
- Employee discount
Junior Sales Assistant
Bloodline Marketing LTD —Manchester
- £450 - £650 a week
- Part-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
5d
Customer Service Representative
Celebrations Weddings & Events —Grand Cayman
- £24,000 - £34,000 a year
- Weekend availability
- Computer literacy
- Data entry
- Front desk
Quick apply
11d
Contact Centre Sales Advisor
Bupa —Staines-upon-Thames
- £28,450 a year
- Full-time
- Computer skills
- Annual leave
- Gym membership
Quick apply
Junior Sales Assistant
Ashby Recruitment Group LTD —Manchester
- £450 - £650 a week
- Part-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
7d
Sales Assistant
CITY ELECTRICAL FACTORS LTD —Lutterworth
- Up to £28,575 a year
- Full-time
- Bilingual
- Customer service
- Merchandising
- Employee discount
Quick apply
4d
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Front of House & Client Support
Roar Fitness —London
- £27,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Gym membership
Quick apply
8d
Sales Assistant/ Cashier
JJ Foods Ltd —Enfield
- £27,400 a year
- Full-time
- Microsoft Word
- Computer literacy
- English
- Annual leave
- Employee discount
Quick apply
Junior Sales Assistant
LuxeMedia LTD —Bexleyheath
- £400 - £700 a week
- Part-time
- Customer service
- No experience needed
- In-person
- Free parking
Quick apply
3d
Sales/Customer Advisor
ElevateHire —Glasgow
- From £25,420 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
7d
Customer Service Advisor
Huntswood —Glasgow
- From £26,227 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
5d

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Customer Experience Hub Advisor

Hedyn -
Wales

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Job details

Full-time
£26,839.07 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance

Qualifications

Live chat
Complaint handling
Risk management
Safeguarding procedures
Customer interaction
Signposting to community resources

Full job description

Salary

£26,839.07

Contractual hours

Basis

Full time

Job reference

REQ00759

Vacancy: Customer Experience Hub Advisor

Closing date: Tuesday 11 August

Shortlisting: Wednesday 12 August

Proposed Interview date: Tuesday 25 August

Salary: £26,839.07

About the vacancy:

We’re looking for a Customer Experience Hub Advisor to deliver a high-quality, customer-focused service to Hedyn residents.

As the first point of contact, you’ll handle enquiries across multiple channels, resolve issues efficiently, and ensure every interaction reflects our commitment to excellent service. You’ll play a key role in supporting residents, maintaining accurate records, and working collaboratively with colleagues to improve customer outcomes and experiences

Specifically, in the role you will:

Supporting the delivery of all first-point-of-contact services to residents and customers across all touch points, using what customers tell us to shape services, homes and communities.
Responsible for resolving enquiries and collating customer insight information at first point of contact.
Engaging with local networks and partners to provide and deliver effective services or signpost where appropriate.
Delivering customer service and relevant administrative functions to achieve resolution at first-point-of-contact, tailored to customer requirements.
Using multiple digital channels, promoting channel shift at every opportunity and providing services within defined standards.
Ensuring customer profiling and customer feedback is collected at source for service improvement purposes.
Providing residents with details of rent balances, payment methods and take customer payments.
Assisting residents to make applications for housing, provide housing advice and direct customers to property information on the relevant local authority housing system and Hedyn website.
Dealing with requests from residents and customers who need repairs to their home, arranging suitable appointments and liaising with colleagues in property services teams to ensure repairs are carried out effectively and efficiently.
Assisting with customer satisfaction monitoring.
Responding to email, web chat and social media demand from residents and customers.
Responsible for identifying areas where services can be improved and share this learning with the association.
Logging complaints received and seeking to resolve them.
Acting upon safeguarding concerns immediately and in compliance with the safeguarding policy and procedure.
Keeping abreast of all relevant legislation and good practice issues relating to the role.
Responsible for the identification and management of business risk.

Corporate accountabilities

Working collaboratively to:

Deliver services to your customers, in line with the agreed ways of working
Take ownership and responsibility for your work
to deliver a seamless service in line with our ‘one team’ approach by working collaboratively and flexibly with colleagues in other teams

Other areas of responsibility:

Understanding our strategic priorities, ambition and business Key Performance Indicators (KPIs) and how you contribute to achieving them
Working with your customers to respond to service requests within the agreed ways of working and provide constructive advice/signposting where requests are not our responsibility
Resolving complaints and expressions of dissatisfaction promptly and keeping complainants informed of progress
Establishing and maintaining professional boundaries
Creating and updating data and records, electronically and manually
Representing Hedyn professionally, at all times
Participating in assigned projects
Working collaboratively with external partners and agencies

Customer service – you’ll:

Deal courteously and professionally with residents and other customers
Seek and use customer feedback to improve the business

Attitude and behaviour - we’ll expect you to:

Live by Hedyn’s values
Challenge the way we work to continually improve our business
Reflect on your own performance for personal development
Take an organised approach to your work: planning, monitoring and adapting priorities
Communicate clearly and effectively

(Please refer to the attached recruitment pack for more information.)

For further information about the role, please contact [email protected]

Application Process:

We require an application form to be completed for every role.

We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.

Your Hedyn, our comprehensive benefits package:

We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.

As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

We are still at the beginning of our journey. Join us to help shape it.

Enhanced Pension Scheme:
We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.

Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years’ service.

SMART Working (dependent on role):
You’re trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.

At Hedyn, we believe that ‘work is something you do rather than somewhere you go.’

Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.

Flexible Benefits
We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.

Development:
We offer many professional and personal development options such as sponsored study opportunities and career progression and development.

We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.

If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.

Apply Now

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