Complaints manager Work, Jobs in Cardiff (with Salaries)

4049 - Communications & Partnerships Manager for the Disused Tips Authority
Welsh Government —Merthyr Tydfil
- £61,098 - £78,449 a year
- Full-time
- Presentation skills
3h
PMO Manager
OFGEM —Cardiff
- £38,012 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Communication skills
- Annual leave
- Flexible schedule
3d
Learning & Capability Specialist
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Part-time
- Hybrid work
- Presentation skills
- Contracts
- Budgeting
- Annual leave
- Flexible schedule
10d
Shift Manager
Veezu —Cardiff
- Full-time
- Google Suite
- Continuous improvement
- Organisational skills
Senior Manager Data Governance
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
10d
Project Manager
Office for National Statistics —Newport
- £56,861 a year
- Part-time
- Hybrid work
- PMP
- Presentation skills
- Budgeting
Interim General Manager
Innoflate —Newport
- £32,000 - £36,000 a year
- Weekend availability
- In-person
- Training & development
- Leadership
- Free parking
- Store discount
Quick apply
6d
Solar Operations Manager
Green Energy Solar —Cardiff
- £50,000 - £55,000 a year
- Full-time
- Management
- Continuous improvement
- Construction experience
- Free parking
- Employee discount
Quick apply
14h
Senior Life Medical Underwriter
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Customer Service Manager
Smurfit Westrock —Weston-super-Mare
- Full-time
- Continuous improvement
- Team management
- Travel
- Annual leave
Mortgage Customer and Product Manager
Julian Hodge Bank —Cardiff
- £59,000 a year
- Full-time
5d
Store Manager
Aldi —Cardiff
- £52,910 - £69,000 a year
- Recruiting
- Retail management
- Annual leave
Product Executive
Eakin Healthcare —Cardiff
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Referral programme
Quick apply
Duty Manager/Supervisor
BuzzBoxx —Cardiff
- Part-time
- Supervising experience
- Cleaning
- Leadership
- Employee discount
Quick apply
12d
Front Office Manager
Holland House Hotel & Spa By Sunday —Cardiff
- Full-time
- Hotel
- Team management
- Front desk
Quick apply
6d
Business Unit Leader
Jonas Software —Cardiff
- Full-time
- Sales
- Business development
- Contracts
3d
Quality Assurance Manager
Legal & General Investment Management —Cardiff
- Hybrid work
- Financial services
- Employee discount
2d
Senior Maintenance Property Manager | Lettings
CPS Homes —Cardiff
- £38,000 a year
- Full-time
- Organisational skills
- In-person
- Negotiation
- Annual leave
Quick apply
13d
Domestic Abuse Safety Officer Manager – Wales
HM Prison & Probation Service —Bridgend
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee discount
4d
Collective Conciliator (Wales)
Advisory, Conciliation and Arbitration Service —Cardiff
- £46,750 - £49,810 a year
- Full-time
- Presentation skills
- Travel
- Conflict management
3d

I want to receive the latest job alerts for complaints manager in cardiff

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

4049 - Communications & Partnerships Manager for the Disused Tips Authority

Welsh Government -
Merthyr Tydfil

Apply Now

Job details

Permanent | Full-time
£61,098 - £78,449 a year
3 hours ago

Benefits

Company pension

Qualifications

Branding
Stakeholder collaboration
Stakeholder liaison
Presentation skills
Partnership building
Public relations
Welsh

Full job description

Details

Reference number

475834

Salary

£61,098 - £78,449

Starting salary: £61,098 per annum. The role sits within a pay range that extends to £78,449, with progression subject to the Authority's pay arrangements. Please note that, whilst these roles will initially be hosted by the Welsh Government, Executive Director posts within the Disused Tips Authority are subject to the Authority's own pay and reward arrangements.

The Welsh Government salary scales displayed alongside this vacancy do not apply to these roles.

For candidates who can demonstrate exceptional skills, experience and expertise, there may be scope to appoint above the advertised starting salary, up to the maximum of the approved pay range, subject to the Authority's pay arrangements and relevant approvals.

GBP

Job grade

Grade 7

Contract type

Permanent
Secondment

Length of employment

Up to 2 years

Business area

Local Government, Housing, Rural Resilience & Sustainability Group

Type of role

Communications / Marketing

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Merthyr Tydfil (DTA Headquarters). The Disused Tips Authority's headquarters will be based in Merthyr Tydfil. When the Authority is established on 1 April 2027, a number of regional hubs will also be available across Wales; however, Merthyr Tydfil will remain the organisation's headquarters.

About the job

Job summary

Important: The Disused Tips Authority for Wales will be established as an independent Welsh Public Body and separate legal entity on 1 April 2027. Until then, these roles will be hosted by the Welsh Government, providing a unique opportunity to help create and shape a new national organisation from the outset.

Successful candidates will initially be employed by the Welsh Government before transferring to the Disused Tips Authority when it becomes operational on 1 April 2027, with continuity of employment maintained throughout.

The Disused Tips Authority is a separate organisation from the Welsh Government. Please disregard any Welsh Government guidance, policies or recruitment information linked within this advert and refer to the accompanying Candidate Information Pack for information relevant to this vacancy.

To learn more about the Authority's purpose, ambitions, culture, values, benefits and recruitment journey, please review the Candidate Information Pack and recruitment video.

Help build a new public body for Wales: Disused Tips Authority for Wales

General Candidate Information Pack - 2026 Recruitment Campaign

This is a unique opportunity to shape the voice, reputation and strategic direction of a new national organisation, helping establish the Disused Tips Authority as a trusted public body and a recognised centre of excellence in public safety, engagement and transparent communication.

Help shape the voice of one of Wales' newest public organisations.

The Disused Tips Authority for Wales is being established as the national public body responsible for overseeing the safety, management and regulation of disused tips across Wales. Operating in a high-profile, safety-critical environment, our success will depend not only on the quality of our technical work, but on the trust and confidence we build with the communities we serve, our partners and the wider public.

As Head of Communications & Partnerships, you will play a critical leadership role in establishing that trust from day one. You will shape how the Authority communicates, engages and builds relationships, ensuring people understand our purpose, our decisions and the actions we take to keep communities safe. Your work will help create confidence through clear, transparent and consistent communication, particularly when discussing complex issues and risk.

Job description

This is a broad strategic role. Alongside leading all aspects of communications, engagement and stakeholder partnerships, you will be responsible for translating the Board's strategic vision into the Authority's Corporate Plan, ensuring our priorities are clearly articulated and aligned across the organisation.

The role is both inward and outward facing:

Internally, you will create a shared sense of purpose, helping colleagues understand our strategy, values and priorities.
Externally, you will build trusted relationships with communities, partners, government and stakeholders, strengthening confidence in the Authority and its work.

Person specification

Key Tasks

Building trust through communication

You'll develop and lead the Authority's communications strategy, ensuring our internal and external communications are clear, accessible and consistent. You'll help explain complex technical issues in ways that build understanding, confidence and public trust.

Engaging communities and partners

You'll develop meaningful relationships with communities, local authorities, Welsh Government, industry, regulators and other partners, ensuring people feel informed, listened to and involved in the Authority's work.

Shaping our organisational identity

You'll help establish the Authority's reputation as a trusted, transparent and distinctively Welsh public organisation, developing our corporate narrative, brand and public profile from the outset.

Supporting strategic delivery

You'll lead the development, publication and communication of the Authority's Corporate Plan and operational plans, ensuring colleagues and stakeholders understand how our priorities translate into delivery and public outcomes.

Leading communications in a high-profile environment

You'll provide strategic communications advice to the Chief Executive, Executive Team and Board, supporting media relations, public affairs and stakeholder engagement in a politically sensitive and highly scrutinised environment.

Developing people and capability

You'll build and lead a high-performing Communications & Partnerships team, creating an environment where people can thrive, develop professionally and deliver excellent outcomes.

Successful candidates will demonstrate substantial senior-level experience in communications, engagement, public affairs, stakeholder relations, partnership management or closely related disciplines, with a proven track record of building stakeholder confidence and delivering organisational outcomes.

Technical Capabilities

Important: The technical capabilities listed below will be assessed throughout the selection process. Please refer to these capabilities when preparing your application and provide evidence of how you meet them through your qualifications, skills and experience.

Strategic Communications & Engagement

Developing and delivering organisation-wide communications and engagement strategies.
Translating complex or technical information into clear, accessible and engaging communications.

Stakeholder & Partnership Management

Building trusted relationships with government, public bodies, communities and partner organisations.
Influencing and collaborating across organisational boundaries to deliver shared outcomes.

Reputation & Public Confidence

Protecting and enhancing organisational reputation.
Leading communications within politically sensitive, high-profile or highly scrutinised environments.

Strategic Planning & Delivery

Supporting the development and communication of organisational strategy, corporate plans or major programmes.
Aligning communications activity to organisational priorities and measurable outcomes.

Leadership & Team Development

Leading and developing communications or engagement teams.
Creating a culture of collaboration, continuous improvement and professional excellence.

Communication & Judgement

Providing strategic advice to senior leaders on communications, stakeholder engagement and reputation.
Exercising sound judgement when managing complex, sensitive or rapidly evolving issues.

Technical skills

We'll assess you against these technical skills during the selection process:

Our Technical Capabilities Important: Please find our Technical Capabilities noted under Key Tasks
Please describe the qualifications, professional memberships, chartership and relevant experience you hold that demonstrate how you meet the essential and desirable criteria for this role.

Benefits

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Experience and Technical skills.

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:

2 stage process

Stage 1

Application Form

Stage 2

Interview

Assessment Weightings

Where more than one appointable candidate is identified, the following criteria will be applied in the order listed below:

Demonstration of our values, including trust-building and alignment with the organisation's purpose and culture.
Technical capability in communications, engagement and partnership development.
Relevant experience in leading teams, building stakeholder confidence and delivering successful outcomes.
Desirable criteria, including Chartered status or membership of a relevant professional body (or evidence of working towards this), together with experience of working within public sector or regulated environments.
Welsh language skills.

Additional Assessment Activities

Important: Technical Capabilities' are set out under Key Tasks.

A presentation on Technical Competence will be required at Interview. More information will be provided in the invitations to that stage.

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: technical capabilities. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

Our Values

We assess candidates against our TIPS values: Trust-Building, Integrity-Led, Purpose-Driven and Skilled & Collaborative. Full details of our values and culture can be found in the Candidate Information Pack.

Reserve List

A reserve list may be held for these opportunities. Candidates offered reserve status will remain on the reserve list until the Disused Tips Authority is established in April 2027. Those placed on the reserve list will only be considered for opportunities within the Disused Tips Authority and will not be considered for Welsh Government vacancies.

Desirable

The following qualities are desirable and will only be considered where two or more candidates achieve the same score at the application or interview stage.

It would be desirable for candidates to hold, or be working towards, Chartered status or membership of a relevant professional body appropriate to the role, and to have demonstrable experience working within public sector or regulated environments.
Welsh Language Ability. The Disused Tips Authority is committed to operating as a bilingual organisation and providing services in both Welsh and English. We want our workforce to reflect the communities we serve and play an active role in promoting and normalising the use of Welsh in the workplace.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Disused Tips Authority
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email [email protected]. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: [email protected]

Apply Now

Refine Your Search

complaints manager jobs in cardiff

I want to receive the latest job alerts for complaints manager in cardiff

Related Searches

Explore jobs in more locations

Details

Reference number

Salary

Job grade

Contract type

Length of employment

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information